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  5. Reviews of Holiday Inn Express Frisco Legacy Park Area, an IHG Hotel

Reviews of Holiday Inn Express Frisco Legacy Park Area, an IHG Hotel 2 stars

3400 Parkwood Boulevard, Frisco, TX 75034, United States

Review score

Based on 298 hotel reviews

5.8

Score breakdown

  • Cleanliness

    6.7

  • Comfort

    6.7

  • Location

    8.3

  • Facilities

    6.2

  • Staff

    7.5

  • Value for money

    6.5

  • Free WiFi

    5.9

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Showing 76 – 100

  • Reviewed: 5 December 2022

    10
    Exceptional
    • Business trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    My room door lock appeared pryed and it was properly fixed.

    The courtesy of the staff was better than expected

    Stayed in December 2022

  • Reviewed: 4 December 2022

    9.0
    I probably won’t be going back
    • Leisure trip
    • Solo traveller
    • King Room with Bath Tub - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    It was ants in my hotel

    The coffee was good

    Stayed in November 2022

  • Reviewed: 21 November 2022

    4.0
    ok but probably won’t go back
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Parking lot was dark. being 2 women, felt uncomfortable. breakfast was not much!!! went about 8:15. eggs, what was left was dried up, really had my heart set on those holiday inn cinnamon rolls!! there were none. sausage gravy looked dried up. was told I just needed to stir it. pancake machine was broke and told it had been broke for some time.

    staff was friendly. bed was comfortable.

    Stayed in November 2022

  • Reviewed: 21 November 2022

    2.0
    This property is in a nice location but this place needs lots of work both physically and in management
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Not enough competent staff Our room door didn’t lock. Staff that set out breakfast did not care. Evidence around every turn that repairs were not being made. Sink drained slowly

    Good location

    Stayed in November 2022

  • Reviewed: 21 November 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    Complimentary breakfast was horrible

    The location

    Stayed in November 2022

  • Reviewed: 21 November 2022

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    n/a

    close to venue, comfortable bedding

    Stayed in November 2022

  • Reviewed: 18 November 2022

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    construction

    convenient and reasonable price

    Stayed in September 2022

  • Reviewed: 14 November 2022

    3.0
    Would save my money
    • Business trip
    • Solo traveller
    • Standard Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    The place was pretty filthy, the side door was broken, so it never locked. The room was okay, until I laid down in a crater in the mattress, was very uncomfortable to say the least. We found a snickers bar under the beds overhang. Didn't dare to eat it though, so can't say if it was still good.

    The staff was friendly enough

    Stayed in November 2022

  • Reviewed: 12 November 2022

    10
    quirky
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    ?

    staff was kind

    Stayed in November 2022

  • Reviewed: 4 November 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    Close and convenient to everything within the area was very easy to find a venue that we was invited to that weekend and the venue was 5 minutes away that's the part we love the most

    Stayed in October 2022

  • Reviewed: 2 November 2022

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 3 nights
    • Submitted via mobile

    My room door lock malfunction and no maintenance was available the entire weekend.

    Customer friendly staff, Price was very reasonable & Free breakfast was more than what I expected for good choices.

    Stayed in September 2022

  • Reviewed: 31 October 2022

    4.0
    Hope the other rooms are better kept than the one we had.
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night

    Room 209 needs repairs. The carpet outside the bathroom has a large stain from a probable bathroom leak. The bathroom floor needs replacing as it is "soft," again from a leak. The lamp shades are cracked. The view was of the roof from another part of the hotel. Room needed a good vaccuming.

    Breakfast was as expected. A variety of offerings.

    Stayed in October 2022

  • Reviewed: 17 October 2022

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    We reserved 2 rooms - the room our son was in, the water in the bathtub ran all the time. We could

    Located close to where we having an event

    Stayed in October 2022

  • Reviewed: 12 October 2022

    1.0
    Disappointing...for all the reasons stated in previous fields...I would NEVER stay there again.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 5 nights

    Stay would have been better if just once our room had been cleaned. Each morning we requested the room be cleaned only to find each day when we returned to the hotel it had not been done. We spoke to the front desk every morning and night and were told it would be handled but it wasn't. Day 4 Housekeeping reported they cleaned our room but they had not. This was just disgusting...5 days of trash, 5-day pile of used, damp towels in the bathroom, no clean sheets, room not vacuumed, dusted, nor sanitized.

    What breakfast? Coffee was consistently empty, food bins were empty numerous times, no milk, butter or yogurts in the fridge, no plates or silverware available. But I will say when food bins were stocked the food was warm and tasted good.

    Stayed in October 2022

  • Reviewed: 9 October 2022

    9.0
    I really enjoyed my overnight stay
    • Leisure trip
    • Solo traveller
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    I was perfectly happy

    The room was very clean air conditioner was excellent it was very quiet. Just very relaxing

    Stayed in October 2022

  • Reviewed: 6 October 2022

    8.0
    The staff is very good. accept hotel not clean
    • Leisure trip
    • Group
    • Standard King Room
    • Stayed 3 nights

    Not much to like to accept locate.

    The room are okay. The hold hotel need improvement. The locate is great for another hotel.

    Stayed in October 2022

  • Reviewed: 5 October 2022

    9.0
    Overall good stay.
    • Family with young children
    • Room with Two Beds - Hearing Accessible - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Key card machine was out. Beds were too firm for me. Had to wait awhile for morning staff so I could checkout.

    Location is great. Hotel was clean.

    Stayed in September 2022

  • Reviewed: 3 October 2022

    10
    excellent
    • Leisure trip
    • Couple
    • King Room - Hearing Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    na

    clean

    Stayed in October 2022

  • Reviewed: 3 October 2022

    1.0
    Very bad experience
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Room was horrible. Bathroom tub drain wasn't working properly very slow drain. Bath tub faucet was broken, ceiling had a water leak and floor had cracked holes and toilet had urine at the bottom. Wall outlet was coming out of wall with big hole. Bed was very uncomfortable you can feel the springs from it.

    Location was perfect.

    Stayed in October 2022

  • Reviewed: 16 September 2022

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Standard King Room
    • Stayed 4 nights
    • Submitted via mobile

    Awesome breakfast. Great location. Good environment.

    Stayed in September 2022

  • Reviewed: 13 September 2022

    1.0
    Very poor
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    carpet was soaked with water seemingly from AC condensation. Manager did not respond to call and the hotels was full!

    Stayed in September 2022

  • Reviewed: 11 September 2022

    3.0
    Poor
    • Leisure trip
    • Group
    • Standard Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    They need to make sure key machine is working at all times, house keeping should be available on request not to tell a customer that you can only get house keeping before 10am.

    The location was great close to a lot of places.

    Stayed in September 2022

  • Reviewed: 8 September 2022

    1.0
    Don't stay in this hotel wasting money terrible and dirty hotel
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 6 nights
    • Submitted via mobile

    Floors are dirty ants and bugs on the carpet staff refuse to clean told me to go to another hotel. Unprofessional staff and internet is terrible never works very slow had problem to use laptop and kids iPad boring inside hotel very bad hotel not recommended

    Nothing

    Stayed in September 2022

  • Reviewed: 6 September 2022

    2.0
    I will never stay at a holiday inn express again if they are all like this.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 5 nights
    • Submitted via mobile

    Terrible facilities with no cleaning. Had to request housekeeping three times and finally on our 4th day of 5 day stay, they came to clean our room and give new linens and towels. Along with the uncleanliness, there were so many things broken and wrong that shouldn’t have been. Electrical closet on the 5th floor for example, was unlocked and open our whole stay which isn’t safe. They had a smoke detector covered with tape. And then the paintings on the wall aren’t attached properly. One almost fell on my minor child and almost crashed into his head. Dangerous.

    The outside of the building is pretty.

    Stayed in September 2022

  • Reviewed: 5 September 2022

    1.0
    Very poor
    • Family with young children
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Room was semi-dirty, wallpaper peeling, hallway had food trash laying on floor near elevators for several hours, dresser drawers wouldn't stay shut and hot water took forever to come thru. Also, the reservation was somehow switched from double queen to single king. Dirty, used condom in elevator and had to wait over 20 minutes for clerk to appear at front desk for check-in. No coffee in the room and coffee in the lobby was awful.

    Nothing.

    Stayed in September 2022

Showing 76 – 100

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