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  5. Reviews of Extended Stay America Suites - Austin - Northwest Arboretum

Reviews of Extended Stay America Suites - Austin - Northwest Arboretum 2 stars

10100 North Capital of Texas Highway, Austin, TX 78759, United States

#182 of 210 hotels in Austin

Guests' Choice

Review score

Based on 240 hotel reviews

6.4

Score breakdown

  • Cleanliness

    6.9

  • Comfort

    7.0

  • Location

    7.8

  • Facilities

    6.6

  • Staff

    7.6

  • Value for money

    6.9

  • Free WiFi

    6.9

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Showing 76 – 100

  • Reviewed: 16 September 2022

    4.0
    Poor facility, good customer service
    • Business trip
    • Solo traveller
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Hair in all the drawers, dirty bathroom, fridge and microwave

    Staff was nice

    Stayed in September 2022

  • Reviewed: 11 September 2022

    4.0
    not worth the money and poor quality
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    old, rust bathroom shower bars, smell of drug smoking throughout the building, didn’t always have breakfast available when they said, the dishes are cheap and disgusting, they don’t clean the remote control, the carpeting needs to be replaced, and pillows are cheap and worn out.

    Close to the highway and spacious rooms.

    Stayed in September 2022

  • Reviewed: 6 September 2022

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    As soon as we entered the room, there was an overwhelming smell of smoke emanating from it. We requested the front desk to give us another room which they did. And guess what, this one had bugs!

    Stayed in September 2022

  • Reviewed: 4 September 2022

    3.0
    Upon entering my room, my shoes stuck to the floor. kitchen sink & microwave were dirty & bathtub looked gross
    • Business trip
    • Couple
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    only sign designating which hotel it was is covered by trees. room was not clean; floor was sticky; microwave was dirty- had food & hair in it; sink was not clean; bathtub/shower acrylic/plastic handle used to get in and out of tub was stained with dark mold. Shower curtain too small to keep water from getting all over the floor. online it said free breakfast included- I don’t consider oatmeal and coffee breakfast… I wouldn’t even call it a continental breakfast ( no breads, no fruits, no jams/jelly). bedsheets were rough and worn. when trying to checkout, no manager or anyone other than cleaning staff were available… I was told they were running late! so I left without a receipt or proof of checking out… cleaning lady said she would tell them I checked out & I would receive an email confirming I had checked out… still no email

    location was close to the convention. a/c was excellent

    Stayed in September 2022

  • Reviewed: 3 September 2022

    2.0
    Very poor
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Had roaches and stains everywhere and smelt like dogs

    Stayed in August 2022

  • Reviewed: 2 September 2022

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    I really misst a drinking water dispensing Station.

    I believe that this is the best value stay under $100.00 around.

    Stayed in September 2022

  • Reviewed: 31 August 2022

    8.0
    I would definitely stay here again.
    • Leisure trip
    • Group
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 4 nights

    There was a lot of dried mud in the parking lot from where dirt had washed down out of the landscaping, and it made the property look junky. It wouldn't have taken much to shovel it back into the nearby planters.

    The location was convenient and easy to access. The bed was comfortable, and everything worked as it should.

    Stayed in August 2022

  • Reviewed: 24 August 2022

    1.0
    There was never any visible staff
    • Leisure trip
    • Group
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Pet hair everywhere. Moved rooms and then it smelled of marijuana.

    There was pet hair all over beds. Moved rooms and

    Stayed in August 2022

  • Reviewed: 29 July 2022

    1.0
    No stay
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Cleanless

    I canceled the booking after saw the bedroom

    Stayed in June 2022

  • Reviewed: 29 July 2022

    8.0
    comfortable accommodations for a quick stay
    • Business trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    property looks a bit worn down

    good location; near my work; good price

    Stayed in May 2022

  • Reviewed: 18 July 2022

    8.0
    overall it was a good stay
    • Leisure trip
    • Couple
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    people standing around outside not a good look

    location

    Stayed in July 2022

  • Reviewed: 15 June 2022

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The toilet backed up and the desk told me to plug it, the desk said that's the only way it would get fixed.

    Price

    Stayed in June 2022

  • Reviewed: 24 May 2022

    1.0
    Very poor
    • Business trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Filthy blocked toilet, very noisy ac, and location overall is right next to a noisy highway. Could not sleep at all.

    Stayed in May 2022

  • Reviewed: 24 May 2022

    1.0
    Horrible
    • Leisure trip
    • Couple
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The room smelled horrible and the staff did not care. We bought our own fresheners and tried everything but it continued to smell during our entire stay.

    Nothing

    Stayed in May 2022

  • Reviewed: 17 May 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    ABSOLUTELY NOTHING.

    Great Location & EASY check in.

    Stayed in May 2022

  • Reviewed: 15 May 2022

    2.0
    Very disturbing and shocking to have a fire alarm randomly going off multiple times. At one point all guests cleared ou
    • Leisure trip
    • Couple
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The fire alarm kept going off one night. Also there were body hairs on my towel and bedspread on arrival.

    location and price

    Stayed in May 2022

  • Reviewed: 28 April 2022

    8.0
    was worth the price, overall good
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night

    N/A

    staff very courteous, room a little dank/dusty but was okay overall

    Stayed in April 2022

  • Reviewed: 26 April 2022

    3.0
    • Business trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    This review has been hidden because it doesn't meet our guidelines.

  • Reviewed: 22 April 2022

    4.0
    Will not stay here again
    • Leisure trip
    • Couple
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night

    The shower was slippery, the bed had fleas, no plates, cutlery, cups, and breakfast was a joke. I went down at 6 am, 7 am and 9 am to see if anything would be put out that would resemble breakfast. ( a couple of oatmeal packets and a few granola bars, coffee that I don't drink) There was a family sleeping in the reception area very disturbing (a young girl and a mother) No staff with knowledge of the area at night or at the counter from 6am - 8 am to ask about breakfast.

    The pillows were perfectly soft, and the refrigerator, tv, and microwave worked.

    Stayed in March 2022

  • Reviewed: 12 April 2022

    3.0
    Poor
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    The room smelled of mold/mildew. The TV remote did not work. The shower water pressure was very weak.

    Stayed in April 2022

  • Reviewed: 29 March 2022

    8.0
    good value clean
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    room behind elevators woke up several times.

    location good

    Stayed in March 2022

  • Reviewed: 23 March 2022

    8.0
    I"d do it again.
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night

    Wish they had coffee machines in the rooms. Would love to see a Keurig Machine next time we're here. The coffee in the lobby was okay, but much weaker than what we're used to. Breakfast was oatmeal bars or instant oatmeal. Coffee "creamer" was high sugar -- not good for someone trying to keep blood sugar down. No milk available.

    Excellent location. Good price.

    Stayed in March 2022

  • Reviewed: 21 March 2022

    10
    great stay for great price.
    • Business trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    no pool to swim nor no gym.

    closeness to freeway and stores.

    Stayed in March 2022

  • Reviewed: 23 February 2022

    1.0
    it is not a safe place they only want to make money not fix and or update rooms
    • Business trip
    • Solo traveller
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    car was vandalized

    leaks in the room

    Stayed in January 2022

  • Reviewed: 20 February 2022

    1.0
    Glad it was short. Will never stay there again.
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The place was a dump. I will never stay there again and probably never use booking.com again.

    What breakfast. Wrapped muffins, instant oatmeal, instant coffee… decaf only. Complete false advertising.

    Stayed in February 2022

Showing 76 – 100

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