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Reviews of Comfort Suites Clackamas 3 stars

15929 SE McKinley Ave, Clackamas, OR 97015-9452, United States

#8 of 8 hotels in Clackamas

Guests' Choice

Review score

Based on 157 hotel reviews

5.4

Score breakdown

  • Cleanliness

    6.1

  • Comfort

    6.3

  • Location

    7.4

  • Facilities

    5.8

  • Staff

    7.5

  • Value for money

    5.9

  • Free WiFi

    7.5

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Showing 1 – 25

  • Reviewed: 28 April 2024

    5.0
    There is a need for more attentive staff towards the customers and breakfast availability.
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The breakfast was not full and slim pickings for food. The coffee wasn't ready and had to wait at 8am. The tv wouldnt work and NO maintenanceman around. Mist front desk help didn't speak English and didn't upstanding our issues.

    Stayed in April 2024

  • Reviewed: 1 April 2024

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The room was run down and window had a crack in it and the TV didn't even work.

    Stayed in March 2024

  • Reviewed: 1 December 2023

    5.0
    I was very unhappy with my stay
    • People with friends
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    It was just not clean I found two screws on the floor cable box was takin out.

    Nothing at all

    Stayed in September 2023

  • Reviewed: 20 September 2023

    4.0
    Disappointing
    • Leisure trip
    • Solo traveller
    • King Suite - Non-Smoking
    • Stayed 1 night

    Needs updated,Carpey has tears and holes in carpet

    Stayed in September 2023

  • Reviewed: 22 August 2023

    4.0
    Acceptable
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 7 nights
    • Submitted via mobile

    Whirlpool didn’t work Never get clean towels the whole week.

    Location

    Stayed in August 2023

  • Reviewed: 28 June 2023

    4.0
    Not a pleasant experience.
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 3 nights

    Window ledge was a sticky mess. Carpet was probably vacuumed however it felt VERY filthy and awful on bare feet. No room maid service without asking. TV controls were extremely awkward as it requires two controls. There are NO instructions and we had to call for help. Ice machine on floor 3 was NOT working. There were plug in outlets on the lamps, but NO USB outlets. When plugging in an adaptor to outlets, the outlets themself pull out of the lamps exposing the wire contacts. VERY hazardous!

    Did not eat breakfast.

    Stayed in June 2023

  • Reviewed: 14 May 2023

    4.0
    easy to get to but lock your car doors and don’t expect sparkling clean
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    not clean, run down. we went to open the pull out bed for my son and it was filled with crumbs from old food, ramen noodles, old grades, candy wrappers. a crunch up white substance that made me feel questionable. we went to go swimming and stopped to ask front desk to clean it and set it up while we swim (needed bedding) was handed the vacuum and a pile of linens. the room doesn’t have a phone to call front desk. attempted to call on my own phone. they don’t answer. so we just walked down there. I know hiring is difficult right now, especially in Portland.

    easy to get to from the highway. we played at Dave and busters which was only a 5 min drive away

    Stayed in May 2023

  • Reviewed: 24 April 2023

    5.0
    Didn't feel safe.
    • Business trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Didn't feel safe. Door to outside didn't lock. Pool was ice cold. Homeless people sitting inside and outside in parking lot. When checking out front desk was not around.

    Very nice front desk when we arrived and close by where we wanted.

    Stayed in April 2023

  • Reviewed: 21 February 2023

    5.0
    Needs some elbow grease
    • Leisure trip
    • Family with young children
    • Suite with Two Queen Beds - Accessible/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Curb appeal wasn't that great. There was garbage all over the place. Swimming pool lighting was pretty bad. Really dark.

    Convenient, right off the freeway

    Stayed in February 2023

  • Reviewed: 27 November 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Bathroom needed repair. Shower ran out of hot water half way thru first shower

    Dog friendly. Good breakfast

    Stayed in November 2022

  • Reviewed: 28 October 2022

    5.0
    the stay was just ok. the breakfast was available but nothing to write home about. it would not be a place I would recom
    • Leisure trip
    • Couple
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    huge dogs carpet soiled toilet seat moved asked for first floor and got 3rd

    hum…I’m not sure. the lobby was nice. rooms were fair…ac/heat operable pets welcomed

    Stayed in October 2022

  • Reviewed: 14 September 2022

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The Elevator is broken and my sink handle broke off. The staff seemed to be dealing with a lot and although helpful it seemed to take a long time to ask questions.

    Location was good.

    Stayed in September 2022

  • Reviewed: 5 September 2022

    6.0
    Pleasant
    • Business trip
    • Solo traveller
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Broken coffee pot. Continental breakfast was terrible, 1st time.. usually pretty good

    Bed

    Stayed in September 2022

  • Reviewed: 24 June 2022

    4.0
    Lazy Alfredo
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    there was chicken alfredo still in our microwave in our room and it's just ran down and not very clean like the pool area and the back patio haven't been cleaned in months and the main lobby bathroom had a major water explosion and and should have been blocked off due to the light fixtures broken all over the floor etc etc

    Netflix was cool not sure who was logged in

    Stayed in June 2022

  • Reviewed: 20 June 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Rooms uncomfortably warm, or uncomfortably cold. Pillows very lumpy and flat. Breakfast options very boring. Staff was mostly unhelpful.

    Location was fine for our purposes

    Stayed in June 2022

  • Reviewed: 28 March 2022

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The hallways and stairs smelled. The stairs needed a good vacuuming. Wallpaper was peeling off in our bathroom. The entry light was out.when we walked into the room (they replaced it next day). It wasn't worth the price I paid for two nights.

    The room was spacious.

    Stayed in March 2022

  • Reviewed: 28 March 2022

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Suite with Two Queen Beds - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Dirty smell.

    The pool was nice.

    Stayed in March 2022

  • Reviewed: 21 March 2022

    5.0
    Passable
    • Leisure trip
    • Couple
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The elevator smelled like a wet dirty dog and locker room gym socks and dirty inside, room had potato chips along side of the night stand.. Was definitely not worth what we paid.

    Location was convenient for where we had to go and the bed was comfortable.

    Stayed in March 2022

  • Reviewed: 31 December 2021

    6.0
    Fun
    • Leisure trip
    • Solo traveller
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 9 nights
    • Submitted via mobile

    Pets

    Good

    Stayed in December 2021

  • Reviewed: 31 October 2021

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Didn't find out about charge for dogs until I got to the motel. Far to much noise all night long. Very difficult to sleep. Alot of people that weren't stay there outside in smoking area. Tried to follow us in when we opened the door. No key card of their own.

    Could have our dogs, room was spacious. Staff was friendly.

    Stayed in October 2021

  • Reviewed: 20 October 2021

    5.0
    Passable
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    It’s too old, broken elevator.

    It was quiet.

    Stayed in October 2021

  • Reviewed: 11 October 2021

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    We have stayed here many times and the last few times it has not been pleasant...this is the LAST time we are going to be here....I have attached pictures. They do have a smoking area but they don't enforce where people smoke...you have to walk through people smoking in the parking lot, by the front door, disgusting. No maid service for 2 days, front desk had no clue..that's happened the last 2x we have stayed here. So much moisture in the room there is condescension on the window. Bathroom is disgusting. It is a good hotel chain, but this location is BAD. We have NEVER had to put a parking pass in the window of our car to stay here. They should hire a security guard clientele has gone way down. I took more photos and sent them to to corporate office but couldn't post all of them...

    Nothing

    Stayed in October 2021

  • Reviewed: 7 September 2021

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I didn't like the lobby floors were wet and I fell I got a bad bruise on my hand and in pain should always put signs up so don't happen to anyone else:(

    Swimming 🏊‍♂️

    Stayed in September 2021

  • Reviewed: 8 August 2021

    6.0
    Good enough, but with a few cleaning changes could be better
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The couches and carpets had large visible stains. The dining room tables need to be cleaned regularly after guests

    I liked the hot breakfast and the couch in the room

    Stayed in August 2021

Showing 1 – 25

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