Reviews of Four Points by Sheraton Charlotte - Lake Norman 3 stars
16508 Northcross Drive, Huntersville, NC 28078, United States
#7 of 12 hotels in Huntersville
Guests' ChoiceReview score
Based on 96 hotel reviews
7.9Score breakdown
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Cleanliness
8.5
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Comfort
8.4
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Location
8.7
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Facilities
8.5
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Staff
8.8
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Value for money
8.1
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Free WiFi
8.6
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Reviewed: 15 March 2024
Johannes
United States18 reviews9.0“Better than average”- • Leisure trip
- • Couple
- • Traditional, Guest room, 2 Double
- • Stayed 1 night
- • Submitted via mobile
n/a
Convenient/walking distance to restaurants
Stayed in March 2024
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Reviewed: 7 March 2024
Scott
United States1 review9.0“Nice place to rest. Very quiet. Very clean. Rooms smell good!”- • Leisure trip
- • Couple
- • Traditional, Guest room, 2 Double
- • Stayed 1 night
- • Submitted via mobile
No ice bucket or ice. Hubby likes his ice. Extra charge for breakfast.
Very clean and modern. Microwave, coffee maker, and refrigerator in room. Staff exceedingly friendly!
Stayed in March 2024
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Reviewed: 14 January 2024
Carolyn
Germany15 reviews3 helpful votes8.0“Perfect place to stay for the night”- • Leisure trip
- • Family with young children
- • Traditional, Guest room, 2 Double
- • Stayed 1 night
Clean, just a couple of kilometers to good restaurants, close to the highway, so a perfect place to stop for the night. Staff were all very friendly!
Stayed in December 2023
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Reviewed: 14 December 2023
Marjon
United States9 reviews7.0Good- • Leisure trip
- • Couple
- • Traditional, Guest room, 1 King
- • Stayed 2 nights
Include breakfast in your total room price, and supply more accessories in the bathroom.
The location of the hotel, and the room was good too.
Stayed in December 2023
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Reviewed: 21 July 2022
Sherman
United States28 reviews1 helpful vote8.0“it’s good”- • Leisure trip
- • Family with young children
- • Traditional, Guest room, 2 Double
- • Stayed 1 night
- • Submitted via mobile
the room had 1 bath towel and 2wash towel
Stayed in July 2022
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Reviewed: 29 May 2022
Franks
United States6 reviews9.0“it was a great stay for our one day!”- • Leisure trip
- • Couple
- • Traditional, Guest room, 1 King
- • Stayed 1 night
- • Submitted via mobile
Breakfast was merely “meh” for the price, but hardly a detriment to the overall experience.
incredibly comfortable and clean rooms. Staff was very helpful and kind in everything they did.
Stayed in May 2022
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Reviewed: 11 April 2022
Jody
United States1 review7.0Good- • Leisure trip
- • Solo traveller
- • Traditional, Guest room, 1 King
- • Stayed 3 nights
- • Submitted via mobile
Temp in exercise room, deadbolt on room door
No breakfast
Stayed in April 2022
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Reviewed: 19 August 2021
Jacqueline
United States1 review9.0“It was good for one night & the purpose of my stay.”- • Business trip
- • Solo traveller
- • Traditional, Guest room, 1 King
- • Stayed 1 night
- • Submitted via mobile
Having the room be more sound proof to block outside noise.
The walls are a bit thin, you can hear talking from the hallway and other rooms as well as walking in the hallway.
Stayed in August 2021
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Reviewed: 11 August 2021
Karoly
Cayman Islands2 reviews8.0“It was good”- • Leisure trip
- • Family with young children
- • Traditional, Guest room, 2 Double
- • Stayed 14 nights
- • Submitted via mobile
Too small room
The staff, location
Stayed in August 2021
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Reviewed: 2 August 2021
Ce
United States2 reviews7.0“Overall clean but not great”- • Leisure trip
- • Couple
- • Traditional, Guest room, 1 King
- • Stayed 1 night
- • Submitted via mobile
there was a lot of dust on surfaces in the bathroom. The room was humid feeling no matter how cool we kept it and the AC was LOUD! The bathroom door wouldn’t stay just a little open, if it went past a certain point, it would swing all the way open and slam against the main door. Disappointed the bar/restaurant was closed and I wasn’t informed until the day before through email.
The hotel is nice, modern decorated and mostly clean.
Stayed in August 2021
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Reviewed: 25 May 2021
Susie
United States4 reviews2 helpful votes9.0“NICE STAY”- • Business trip
- • Group
- • Traditional, Guest room, 2 Double
- • Stayed 2 nights
The prices were already elevated for Memorial Day weekend. OYE!
The property was very clean and well maintained. All of the staff was very friendly. I did not understand the prices already being elevated for the Memorial Day weekend, but oh well...
Stayed in May 2021
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Reviewed: 11 April 2024
Kristina
United States1 review5.0Passable- • Couple
- • Traditional, Guest room, 1 King
- • Stayed 3 nights
- • Submitted via mobile
The only problem i had was when i got charge a extra 136 an noone can explain why they took all my information manager supposed to come in at 4 pm never even recieved a call. I paid for my whole trip in feb and got told when i got there only thing i had to pay was 50 an it would get refunded like regular hotels seen the charge for 136 noone can explain it or tell me why but it just the point someone should know they getting charged a extra 136 an should be able to explain why.
Stayed in April 2024
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Reviewed: 2 March 2024
Charles
United States6 reviews10“It was a very nice and clean hotel.”- • Leisure trip
- • Couple
- • Traditional, Guest room, 1 King
- • Stayed 2 nights
- • Submitted via mobile
Nothing
It was very clean and the staff was all so friendly. Also it was nice to have a few restaurants in walking distance. Would definitely stay here again.
Stayed in February 2024
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Reviewed: 4 January 2024
Nancy
United States7 reviews1 helpful vote4.0Disappointing- • Leisure trip
- • Couple
- • Traditional, Guest room, 1 King
- • Stayed 1 night
- • Submitted via mobile
Breakfast was not included. But liste as such on booking.
Amenities where closed due to staffing
Stayed in December 2023
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Reviewed: 21 August 2023
Justin
United States1 review5.0Passable- • Leisure trip
- • Family with young children
- • Traditional, Guest room, 1 King
- • Stayed 1 night
- • Submitted via mobile
It was not very clean.
Good location right off highway close to shops, restaurants etc. at a decent rate.
Stayed in August 2023
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Reviewed: 1 August 2023
William
United States2 reviews10“Stayed in seven states in seven days these was my best stay”- • Leisure trip
- • Family with young children
- • Traditional, Guest room, 2 Double
- • Stayed 1 night
- • Submitted via mobile
No smoking out side the pool area
The staff was amazing the community was awesome
Stayed in July 2023
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Reviewed: 1 July 2023
Brittany
United States2 reviews5.0“Overall decent place for the price and great for a solo traveler, but too small for a family.”- • Family with young children
- • Traditional, Guest room, 2 Double
- • Stayed 1 night
- • Submitted via mobile
Small rooms, bar not open due to no available bartender. Had to pay for breakfast.
Location and staff were great
Stayed in June 2023
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Reviewed: 13 June 2023
Mitchell
United States9 reviews2 helpful votes3.0Poor- • Leisure trip
- • Family with young children
- • Traditional, Guest room, 2 Double
- • Stayed 1 night
- • Submitted via mobile
Sheraton should be a shame, four points D.u.m.p. Dirty, unreliable internet. Meal was awful, people not friendly
Stayed in June 2023
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Reviewed: 15 May 2023
Lionel
United States1 review5.0Passable- • Leisure trip
- • Family with young children
- • Traditional, Guest room, 2 Double
- • Stayed 1 night
- • Submitted via mobile
I had to ask for hand soap. There weren't enough towels in the bathroom for the number of guests in the room. The sheets didn't fit the bed, which made it lumpy. I had booked a king-size bed with a pulled out sofa, but we ended up with two small queen beds that felt like a full-size.
The staff was friendly and cheerful.
Stayed in May 2023
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Reviewed: 22 April 2023
Duncan
France3 reviews5.0“just Ok!”- • Business trip
- • Solo traveller
- • Traditional, Guest room, 2 Double
- • Stayed 1 night
- • Submitted via mobile
issues with air conditioning (very very loud) and then with room keys. rooms were dirty.
competitively priced. late check out at 12 midday
Stayed in April 2023
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Reviewed: 28 November 2022
Gretter
United States2 reviews3.0Poor- • Leisure trip
- • Couple
- • Traditional, Guest room, 2 Double
- • Stayed 4 nights
- • Submitted via mobile
I did a request as soon as checked in for daily housekeeping and clean towels. Request that was never accomplished. I did a second request the girl at the reception didn't even ask for my room number she only said OK. Second request was never accomplished either, the reality was that housekeeping was never done in my 5 days stay and I had to request the clean towels. I also saw at least 4 bugs in the room. By far worst hotel I’ve been!
Stayed in November 2022
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Reviewed: 24 November 2022
Tammy
United States2 reviews10Exceptional- • Leisure trip
- • Solo traveller
- • Traditional, Guest room, 1 King
- • Stayed 1 night
- • Submitted via mobile
The location is great. I was looking for a place to stay when I visit my daughter in Charlotte. I was very satisfied with my stay.
Stayed in November 2022
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Reviewed: 16 November 2022
Volker
Germany17 reviews4.0“Never this hotel! - First a total renovation!!!”- • Business trip
- • Solo traveller
- • Traditional, Guest room, 2 Double
- • Stayed 2 nights
- • Submitted via mobile
The cleanliness was the worst I did experience at many hotel- stays I do have since more than 15 years. In the first room I got was a cockroach in the bath room and many hairs (from previous guests or from personnel stuff?). It wasn't cleaned at all. After complaining I got another room. But this wasn't cleaned too! Again hairs in the bath room. Crumbs everywhere at the carpet, dirt- spots at the blanket of the bed and onto the dessert and other cabinets. Some trash (I guess) from the guest before. Basically, the Hotel shows such a condition (the carpets in the lobby and the sofa/couch are even dirty and worn out). This hotel has had its best times years ago and needs to be total renovated immediately!
Stayed in October 2022
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Reviewed: 5 September 2022
Marrshonn
United States17 reviews2 helpful votes4.0“not cleaned very well decent distance to shops”- • Leisure trip
- • Family with young children
- • Traditional, Guest room, 2 Double
- • Stayed 1 night
- • Submitted via mobile
majority of it
nothing
Stayed in September 2022
