530 S Gay st, Knoxville, 37902, United States
#9 of 98 hotels in Knoxville
Guests' ChoiceBased on 832 hotel reviews
8.9Cleanliness
9.3
Comfort
9.3
Location
9.6
Facilities
9.1
Staff
9.4
Value for money
8.3
Free WiFi
8.7
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End of dialog contentReviewed: 8 September 2024
Christy
United StatesWish we had more time to explore.
Room was comfortable and clean. Great breakfast. Location was in a very good area to tour the city and check out the many good dining options. The upstairs bar area looked liked a great place to gather - very busy due to events in town and football game on TV, so we didn't get to go in. Next trip.
Stayed in September 2024
Reviewed: 5 September 2024
Jennifer
United StatesConvenient and great location along w price!
Stayed in September 2024
Reviewed: 15 August 2024
Larock
United StatesNothing, it was perfect.
The location of the hotel was perfect for us. Breakfast was great! The hotel was elegant and classy and exceeded our expectations.
Stayed in July 2024
Reviewed: 11 August 2024
Colin
United StatesAC motion sensors in the bedroom caused us to wake up hot at 3am because it kept resetting
Location, rooftop lounge, nice room
Stayed in August 2024
Reviewed: 7 August 2024
Christina
United StatesThe warm room.
I’ve been a flight attendant for 30 plus years needless to say I’ve stayed in a lot of hotels. The staff at this hotel was AMAZING! Went above and beyond with their kindness.
Stayed in August 2024
Reviewed: 5 August 2024
Suzanne
United StatesWe arrived at noon and asked if one of our three rooms were ready. It was, but were charged an extra $25 for early check in.
Great location, free breakfast was wonderful. There is a great roof top bar.
Stayed in August 2024
Reviewed: 29 July 2024
Dawn
United StatesIf I had to complain about something , it would be that the coffee at breakfast was not good at all. But that's not important.
Great location and the team there is amazing
Stayed in July 2024
Reviewed: 29 July 2024
Chad
United StatesI expected daily room service at a minimum clean towels. Frustrating to have to call to request room service and staff gone for the day
Loved roof top for drinks and relaxing with friends
Stayed in July 2024
Reviewed: 28 July 2024
Mandie
United StatesLonger stay
Everything
Stayed in June 2024
Reviewed: 19 July 2024
Joe
United Statesview was not good.
f÷×÷2/Great
Stayed in July 2024
Reviewed: 15 July 2024
Elena
United StatesEverything was great
Location is perfect. Right in the center of Knoxville, near theater and public garage. By the way, on weekends garage is free of charge, but quite overloaded.
Stayed in July 2024
Reviewed: 15 July 2024
Mary
United StatesValet
Convenient. Roof top area. Breakfast was great.
Stayed in July 2024
Reviewed: 5 July 2024
Td
United StatesThe elevator was a little slow.
The room was spacious and clean. The staff were great. Great location.
Stayed in May 2024
Reviewed: 1 July 2024
Nancy
United StatesSame breakfast everyday Problem with internet. I am not a tech. Pictures wouldn’t download and couldn’t transfer data to a new iPhone.
Convenient
Stayed in June 2024
Reviewed: 30 June 2024
Jessica
United StatesThe morning of checkout my husband was getting his morning shower and the hot water stopped unexpectedly and he had to finish with cold water. Not a great way to start your day. He was not happy to say the least.
Location was great, easy to see the city by foot and dine and shop down town. Delicious breakfast included with stay.
Stayed in June 2024
Reviewed: 27 June 2024
Carolyn
United StatesNothing
The staff was so welcoming and the breakfast exceptional. A wonderful place to stay
Stayed in April 2024
Reviewed: 2 June 2024
Shanna
United StatesIt was a beautiful hotel!! Clean!!
It was awesome! The staff was wonderful the only thing I didn’t like was the parking. It was just me and my daughter so we had to carry/pull our luggage from the near by parking but it was on the weekends and it was free I heard you had to pay through the week. Over all I would stay there again beautiful hotel and the staff ❤️
Stayed in April 2024
Reviewed: 31 May 2024
Matt
United StatesN/A
Great location and value
Stayed in May 2024
Reviewed: 29 May 2024
Patricia
United StatesThis hotel is was awesome from the valet to check in girls wveryone professional and friendly . Location is great we would loved to explore more but only stayed one night. Definitely would like to return. Rooms were clean and comfortable. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Stayed in May 2024
Reviewed: 29 May 2024
Lisa
United StatesBreakfast was great! Location was great! Beautifully decorated and so comfortable!
Stayed in May 2024
Reviewed: 28 May 2024
Darrin
United StatesAC issues the first night - not comfortable. Housekeeping never came the first day…towels exchanged the second day… bed never made up-just not what I am used to, unless they share that info upfront. Breakfast was great with attentive service.
Large room in a great location
Stayed in May 2024
Reviewed: 27 May 2024
Stephen
JerseyOne of the features advertised was the rooftop bar and this was one thing that influenced our booking. It was again mentioned at check-in. We went to use it for a drink and some dinner only to be turned away as they had some private function on. Very disappointed. Went to the Irish pub next door which was fab so every cloud and all that, its just unfortunate that a promoted facility was not available.
The Hotel was charming. Nice room and facilities. Breakfast provided and it was very good. Staff lovely.
Stayed in May 2024
Reviewed: 25 May 2024
Bonner
United StatesNa
Location, st
Stayed in April 2024
Reviewed: 22 May 2024
Adam
New ZealandIf I had to pick one thing - it would be the shower - unusual nozzle. But it’s definitely not a deal breaker.
The Staff were excellent, nothing was too much trouble. The room was lovely, clean, with ample room for four people.
Stayed in May 2024
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