160 Central Park South, New York, NY 10019, United States
#222 of 409 hotels in New York
Guests' ChoiceBased on 312 hotel reviews
8.1Cleanliness
8.5
Comfort
8.6
Location
9.6
Facilities
8.0
Staff
8.6
Value for money
7.1
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End of dialog contentReviewed: 7 April 2024
Debra
United StatesSome of the staff were not up to the standards of the hotel, in the breakfast room, and a few others but some staff were amazing
Great bed, pillows, quiet room, great view. Some of the staff were great , there was construction going on in the lobby, overall really enjoyed my stay
Stayed in April 2024
Reviewed: 19 February 2024
Neal
United KingdomNothing I disliked
Great location, view of the park!
Stayed in February 2024
Reviewed: 3 February 2024
Otar
GeorgiaLocation of the hotel is great. Rooms are spacious, clean, well maintained, with beautiful views on downtown. Staff is friendly and supportive. Special thanks to front desk Masho for making our check-in experience smooth and pleasant 🙏🙏
Stayed in February 2024
Reviewed: 13 November 2023
Itziar
GuatemalaNo hotel restaurant, the food at the improvised restaurant was expensive and bad.
Great location! Comfortable rooms!
Stayed in November 2023
Reviewed: 3 November 2023
Jo-ann
United KingdomMy stay was too short!
Fantastic location and great hotel with all the facilities you need. Staff very helpful.
Stayed in October 2023
Reviewed: 15 September 2023
Robert
United StatesThe breakfast was overpriced and not that good. Bacon like cardboard and the buffet was so-so. Only water they had was in tiny plastic water bottles. Not environmentally sensitive.
They upgraded us to a larger suite on a higher floor with a better view.
Stayed in August 2023
Reviewed: 13 September 2023
Katherine
United StatesWe had a bit of confusion upon check-in regarding exactly what type of room we had booked and what we had been given. After a few hours, though, the staff was able to resolve everything which we appreciated! Upon checking out, I quickly realized I had made the mistake of leaving my eyeglasses in the room. This was my error, however the glasses were never found and it took five phone calls with the hotel to even speak to anyone about looking for it. Only after refusing to call back again did someone say they would check and reported to me they had not been located. A bit frustrating, but overall our stay was good.
We booked a suite for our wedding. It was absolutely stunning and spacious. The rooms were amazing.
Stayed in August 2023
Reviewed: 1 September 2023
Nicholas
KenyaVery basic in room amenities. Not vacation friendly, seemed to be more of a business hotel.
Great Location, Right opposite central park
Stayed in August 2023
Reviewed: 4 August 2023
Paul
AustraliaThe buffet breakfast could have been a lot better. The food was barely warm.
The hotel was clean and large. The staff were exceptional.
Stayed in July 2023
Reviewed: 31 July 2023
Eduardo
United Statesthe view and the noise
the room was excellent but the view was not
Stayed in July 2023
Reviewed: 18 July 2023
Kultida
ThailandLocation
Stayed in July 2023
Reviewed: 24 June 2023
Vanessa
United StatesBeds super comfy Staff excellent Bar/restaurant good
Stayed in June 2023
Reviewed: 4 June 2023
Na
United Kingdomexcellent location, beautiful hotel. room size is average but beddings were comfortable and bathroom facility was good
Stayed in May 2023
Reviewed: 30 May 2023
Prasad
IndiaWaiting time at the reception is more
Fabulous location and good staff
Stayed in May 2023
Reviewed: 29 May 2023
Mohammad
Saudi Arabiaoverprice no coffee Machin in room no complementary water in room
location clean
Stayed in May 2023
Reviewed: 15 May 2023
Joyce
GhanaNothing. Everythiing was on point
Room well located for easy access.
Stayed in May 2023
Reviewed: 2 May 2023
Philip
United Kingdomlocation
Stayed in May 2023
Reviewed: 17 April 2023
Natalia
ItalyTerrible isolation from the outside noise. We were at the 12th floor and would wake up every morning around 5 because of the trash trucks on the street. Staff at the reception not friendly. Wi-fi not included, unless you are a member of Envoy. Breakfast menu was not worth the 40 dollars/person. No complimentary water, but your could buy it for 12 dollars/bottle!
We liked that the room was big, comfortable and well isolated from the other rooms' noise. Perfect location to go around Manhattan. Great à-la-carte breakfast.
Stayed in April 2023
Reviewed: 26 March 2023
Linda
United Statesrooms were different. my son got a nice room with a big walk-in shower and extra space in his living area and a walk-in closet, whereas in my room, it was just the basic normal hotel room with the bed with not much space to walk around it at all a small closet, type closet, and an old bathroom with the tub and metal arm poles for the handicapped - and I was forced to pay the same price for both
location
Stayed in March 2023
Reviewed: 21 March 2023
Martha
United Statesprice was high
location
Stayed in March 2023
Reviewed: 20 March 2023
Laura
Canadathe room was not clean the bed smelled of someone’s perfume :-( a long hair on bathroom floor :-(
location
Stayed in March 2023
Reviewed: 17 March 2023
Jeffrey
SingaporeFront desk manager needs to go back to basic service training. He seems to have forgotten basics on how to speak to a guest.
Great location and great central park view on 37th
Stayed in March 2023
Reviewed: 11 March 2023
Venu
United StatesLocation was excellent. Centrally located for all Our needs
Stayed in March 2023
Reviewed: 4 March 2023
Robert
AustraliaNo complimentary wi-fi. Every other hotel (all 5 star) we have stayed at have offered complimentary wi-fi so it was disappointing this wasn’t offered as part of the stay
Location and staff were very good.
Stayed in March 2023
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