No amenities, no breakfast, nothing in the mini bar

Flexibility for check out, location in the Japanese quarter

Stayed in May 2024

Unhappy receptionists, they need to be little more professional and welcoming, and no parking for everyone even though its advertised as it has parking on site

Location is awesome, right by Japantown gates

Stayed in May 2024

The #1 thing that bothered us was on the morning we were to leave, we had the do not disturb sign out and at about 9:30am, the maid knocked on our door, after she had already asked me when I went out for coffee, when we were checking out. We found her to be too aggressive and had we been asleep when she knocked, it would really have been maddening. Why post the DO NOT DISTURB Sign?! The sink area offered very little space for this mother/daughter to have room for makeup although the bathroom was quite spacious. There seemed to be a constant low whistle due to the wind. That may have been due to the fact that this was in the spring and there is a lot of that in CA at this time of year.

New, clean, person at the desk when we got in early was so accommodating. She let us get into the garage, and store our bags with her until we could check in. She also advised us that we could check in early on a ground floor room right then or wait for a better room up a few floors in a few hours. The happy hour with wine in the evening and coffee in the morning was a nice perk. Nice to have 2 EV chargers dedicated to Teslas which I drive.

Stayed in May 2024

Staff could be a little more helpful.

Love the decor, the hotel is spotless and the neighborhood is quiet and convenient.

Stayed in January 2024

The shower door leaked water on the floor. And not just a little. Rm 701.

Those at the front desk were exceptionally accommodating! That really made a very favorable impression. So was the manager at cocktail hour. By the was ,that was a nice treat.

Stayed in April 2024

staff were nice. room was clean. area was safe

Stayed in March 2024

parking $$

Staff (Nick)

Stayed in February 2024

We were on street level.

Location Wine bar at night and coffee in morning

Stayed in January 2024

Door didn't close on its own when I left room. I found door open not locked after housekeeping left because the rooms weighted door wasn't closing. They fixed it eventually

Location. Love Japantown

Stayed in December 2023

Rooms were small, parking was tight.

Location was lovely, near Filmore and Japantown. Lots of food options close by.

Stayed in December 2023

The room needs a bit of renovation or redecoration. It might not be that old but decoration is dull and it looks old.

The room was spacious for 3 people and very clean. The beds were super comfy! Location was amazing, quiet and safe. Parking was included in the price so we didn’t have to worry about it. The stuff was very polite! Also, during the holidays they offered complimentary coffee, tea or hot chocolate with multiple toppings!

Stayed in December 2023

Temperature was a bit cold, heat didn't really kick in well.

Bed was very comfy! and Clean sheets all around.

Stayed in November 2023

The bedding and the pillows. The beds were never made such that the bottom sheet was actually fitted around the mattress, and I'm not talking about a fitted sheet. (the sheet slid around a lot). The pillows were never comfortable, even if one tried to stack the pillows to achieve some kind of firmness for one's head. Wish there had been a chair in the room (other than at the desk) for reading.

This hotel is just in the right spot - Japantown and all it has to offer. It's easy to get to anywhere in the city from this excellent location. The staff is uniformly friendly and helpful. The lobby decor and ambience is welcoming and pleasant.

Stayed in December 2023

Price; through that seem to reflect the general costs in San Francisco.

Superb hotel in the heart of Japantown. The staff was extremely friendly and helpful. The room clean, modern, spacious, bright and quite. They offer complementary tea and coffee in the morning.

Stayed in December 2023

Hot water for complimentary tea service in lobby was cold by 8:45 am.

The beds and pillows were very comfortable! Room was very clean, sleek, and quiet. Staff was very helpful!

Stayed in December 2023

mattress is a little too squishy for my taste

location is awesome, hotel is clean and comfortable

Stayed in November 2023

The room window was poorly insulated and outside noise came through. Shower leaked.

Very friendly and helpful staff Spacious family room Good location Complementary morning coffee and evening wine

Stayed in December 2023

There was a black out that created discomfort. No electricity for several hours.

Location and space of the room

Stayed in October 2023

Parking was too expensive. Plus there was a huge clump of hair in the toilet. Yuck

The location was perfect for the concert at the Fillmore.

Stayed in October 2023

No in room coffee maker

It was out of the tourist area yet close enough to walk. We love sushi so being across from Japantown was a bonus we hadn’t planned on.

Stayed in September 2023

Cost of parking.

The location was perfect for visit. Close to where I needed to go. Food close. parking on site but high cost.

Stayed in September 2023

I would have loved to have had self-laundry services since we had an extended stay.

Most wonderful staff by far! Loved the location (Japan Town) so we didn't have to miss home too much. Great restaurants recommended by the hotel staff (Try out Sweet Maple a few blocks down Sutter for breakfast/brunch). All sorts of shops within walking distance with Japan Town Mall literally 1 min from the hotel. The room was very comfortable, clean and with high-end amenities in the bathroom. The beds were very comfortable! Water and ice dispensers were also available at our floor.

Stayed in August 2023

Spacious room, nice comfortable bed, it had everything we needed for the stay. Friendly and helpful staff on the front desk.

Stayed in August 2023

Nothing

Everything was wonderful. Staff was awesome and accommodated our needs

Stayed in August 2023