The elevator didn't work.

The location of the hotel

Stayed in January 2024

The AC is very noisy and the bathroom smells stinky

The location is close to Vietnamese town in Bellaire Blvd.

Stayed in December 2023

Elevator broke down Cheap Toiletry and not enough Worn out chair in the room.

3 beds ( 2 queen and 1 sofa bed) Breakfast Fridge and microwave

Stayed in November 2023

The hotel looked old.Our beds seemed small and uncomfortable, not the size of regular queen bed as mentioned. There was continuous smell in the ground floor hall as we crossed it.

Staff were welcoming. The breakfast was fresh.House keeping was great.Loved the fact that shower had door instead of curtains.

Stayed in November 2023

Difficult to find, breakfast was cold.

Clean and comfortable. Friendly welcoming accommodating staff.

Stayed in October 2023

The elevator didn’t work and we were on the 3rd floor.

convenient for reservations

Stayed in October 2023

Elevator was out

Clean rooms

Stayed in October 2023

No elevator in service

Stayed in September 2023

The pool the gym and the elevators closed. The laundry room didn't wash the cloth right. We ended up taking it to the local laundry washeteria. They didn't have our original reservation so we got a different room from what we wanted. The room we got was next to the stairs so again as the elevators didn't work people kept going in and out from the stairs and slamming the door. So we could not get a good sleep the first 2 nights. We asked to switch rooms but they didn't have any like ours available. On the 3rd night they finally moved us to a different room but the sink was falling and had a big piece of board on the bottom and the shower head was broken. We just gave up as it was our last night there in Houston.

Leonard the general manager was the most polite and nicest person from the 4 people that i interacted with. Just because of him i give it a good review. The breakfast was ok. The lady putting everything out was nice and even helped out different people on how to use the equipment.

Stayed in September 2023

I was downgraded to a smaller room due to the room I reserved being on the third floor and the elevator being broken. I was not compensated in any way despite the room I stayed in being cheaper than the one I actually paid for. Also, the air conditioning was not great. I slept with the air set on 60 degrees, because of how warm the room was, and it clearly felt more like 72.

The staff was friendly, and the room itself was nice. The location was good as well, with a Starbucks and a Popeyes being literally right outside the front door. The breakfast was good, and the room/lobby/dining areas were kept clean and smelled fresh.

Stayed in September 2023

Elevator not working at all, equipment and tv at exercise room not working, very limited nearby places to eat.

Very clean place and courteous staff

Stayed in September 2023

Elevator did not work and had to keep going up and down stairs. The property is only 2 stories so wasn’t to much of a problem for people that does not need ADA

The location and value

Stayed in August 2023

My coffee maker in the room did not work and the TV lost I telnet. Otherwise would have given higher marks.

Breakfast had good options. Staff very friendly.

Stayed in June 2023

Breakfast wasn't good

It was ok

Stayed in May 2023

Average

Stayed in April 2023

Average

Stayed in April 2023

Internet was slow, pool under maintenance should be mentioned upfront, breakfast could have brown bread, more options like fried eggs.

Room size, bathroom, staff, maintenance

Stayed in April 2023

Room was to small for 3 persons, at least 1 more chair would be preferrable

Great.

Stayed in April 2023

everything was ok

Basic breakfast

Stayed in December 2022

people on the front desk was rude and breakfast on Monday was bad

the lady in the breakfast on Saturday an Sunday was amazing was very clean and accessible

Stayed in December 2022

Breakfast was limited

Location and staff

Stayed in October 2022

The man in charge of the breakfast was rude and unprofessional. When we walked into the breakfast lounge, he was having a loud argument with a man. There were no cups left for coffee, and we had to look for them ourselves. After we looked in the drawers the man yelled at us “you can’t go in there”. I responded “you need to calm down”. He repeated what I said in a mocking way, and took out some cups. While we and other guests arrived at the lounge, he kept going out to the front of the hotel to smoke and speak to other people. Coming back he reeked of cigarette smell. Next morning we had a similar experience and we decided to get up and leave the breakfast. (Cold/old coffee, cold food, etc). Everything in our hotel experience was fine except for the breakfast situation on June 30 and July 1st.

cleanliness

Stayed in July 2022

I loved the location. Its was a close drive to every activity that we did. The front desk was helpful and everyone had smiles.

Stayed in May 2022

1. The T.V was a problem, not functioning well, not user friendly. We had to have someone come up and fiddle with it for a while to get the minimum service out of it. 2. The reception was not always manned when you called. 3. Breakfast options were very limited. 4. The house keepers shouted to each other across the hallways.

1. Check-in & check-out was nice and easy. 2. The hotel was clean. 3. House keeping was effective. 4. Overall good value for money.

Stayed in May 2022

Poor breakfast. Some days without bread available!!

Stayed in May 2022