Reviews of Lily's Lodge
9 Norman st, West Springfield, MA 01089, United States
#1 of 9 hotels in West Springfield
Guests' ChoiceReview score
Based on 99 hotel reviews
9.4Score breakdown
-
Cleanliness
9.6
-
Comfort
9.5
-
Location
9.1
-
Facilities
9.7
-
Staff
9.8
-
Value for money
9.5
-
Free WiFi
9.6
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content-
Reviewed: 17 June 2024
Salazar
United States1 review10“Very positive experience, we will FOR SURE stay again.”- • Leisure trip
- • Group
- • Two-Bedroom Suite
- • Stayed 1 night
- • Submitted via mobile
The parking was a little crowded. But that’s because their breakfast is absolutely delicious. And the price is a little high, but for a 2 family stay it was very affordable.
They greeted us with muffins. We were able to check in early because no one reserved the night before. They were so accommodating, so sweet. They own the breakfast place next door and oh my goodness, so delicious!! We will be staying again! Oh and perfect spot to stay if you are planning to go to Six flags. It is literally right down the road. About 7 mins away. I could not ask for a better spot to be.
Stayed in June 2024
-
Reviewed: 12 June 2024
Sharon
United States1 review10“Our stay at Lilys Lodge was excellent. Christine was fabulous and we plan to stay there again for our next horse show.”- • Leisure trip
- • Family with young children
- • Two-Bedroom Suite
- • Stayed 3 nights
- • Submitted via mobile
We loved the convenience of the property to the Easton Expo center. We could come back in for during our events.
Stayed in June 2024
-
Reviewed: 10 June 2024
Christian
Canada5 reviews10Exceptional- • Family with young children
- • Two-Bedroom Suite
- • Stayed 1 night
- • Submitted via mobile
Very clean and comfortable.
Stayed in June 2024
-
Reviewed: 27 May 2024
Darlene
United States1 review8.0“Family reunion birthday party”- • Leisure trip
- • Family with young children
- • Two-Bedroom Suite
- • Stayed 3 nights
- • Submitted via mobile
The flooring looks new and modern but were very sticky, and our feet were black from walking around barefoot. It would have been nice to have a couple of fans on the second floor because you have to have it freezing cold on the first floor to get some cool air upstairs. We could have used more trash bags and a broom to tidy up after ourselves. All the cars zooming in and out of the parking area made us nervous about our cars potentially getting hit.
We liked the open floor plan on the first floor. We were not fans of the open floor plan where the beds are. We thought there was a full wall dividing the 2 sleeping areas and it is not. It's a half wall. The furnishings are nice and updated and the beds are comfortable, but very noisy and every time someone moves, it wakes up everyone. The location is close to stores, restaurants and the highway. The owners are very nice. The bathrooms are a nice size and plenty of hot water for showers The owners left us delicious muffins for breakfast, coffee and creamers.
Stayed in May 2024
-
Reviewed: 25 May 2024
B
United States1 review10“Excellent property and amazing hosts”- • Leisure trip
- • Family with young children
- • Two-Bedroom Suite
- • Stayed 1 night
- • Submitted via mobile
Nothing.
Excellent property close to everything. Very clean and the hosts were very accommodating. They made us feel that our stay at their property was their number one priority. Enjoyed the complimentary fresh muffins as well.
Stayed in April 2024
-
Reviewed: 23 May 2024
Heather
United States16 reviews2 helpful votes9.0Superb- • People with friends
- • Two-Bedroom Suite
- • Stayed 2 nights
- • Submitted via mobile
Staff was amazing and accommodating. Place was very clean and welcoming.
Stayed in May 2024
-
Reviewed: 28 March 2024
Nancy
United States1 review10“Staff is sweet and everything you need is there. Beds are very comfortable and it is easy access to Big E”- • Business trip
- • Family with young children
- • Two-Bedroom Suite
- • Stayed 2 nights
- • Submitted via mobile
Loud music from club in the back and bright lights showing thru bedroom slider
Plenty of room for everyone and convenient to everything
Stayed in March 2024
-
Reviewed: 20 March 2024
Estel
South Africa4 reviews10“Always happy to stay at Lilly's lodge”- • Business trip
- • Family with young children
- • Two-Bedroom Suite
- • Stayed 1 night
The location is perfect! Always friendly and helpful when we arrive and very clean and comfortable!
Stayed in February 2024
-
Reviewed: 4 March 2024
Joey
Canada1 review10“excellent place and excellent owners”- • Business trip
- • Group
- • Two-Bedroom Suite
- • Stayed 3 nights
I would prefer a better quality toilet paper haha
No bad things to say
Stayed in March 2024
-
Reviewed: 28 February 2024
Estel
South Africa4 reviews10“Always friendly when we check in and lovely safe and beautiful place to stay!”- • Business trip
- • Family with young children
- • Two-Bedroom Suite
- • Stayed 4 nights
Perfect location
Stayed in February 2024
-
Reviewed: 7 February 2024
Amanda
United States9 reviews10“Spacious, Clean, and Nice people!!”- • Leisure trip
- • People with friends
- • Two-Bedroom Suite
- • Stayed 1 night
- • Submitted via mobile
Spacious, clean, and perfect for our group.
Stayed in February 2024
-
Reviewed: 16 October 2023
Susan
United States4 reviews10“best weekend . will definitely book again!”- • Leisure trip
- • Couple
- • Two-Bedroom Suite
- • Stayed 2 nights
- • Submitted via mobile
everything was perfect!
hosts were excellent! friendly , and accommodating.
Stayed in October 2023
-
Reviewed: 13 October 2023
Katherine
United States1 review10“Great place and great hosts!”- • Leisure trip
- • Solo traveller
- • Two-Bedroom Suite
- • Stayed 1 night
The only downside was how much light came into the bedroom area. I'd recommend getting curtains that block more light, since there are lights on all night nearby.
Tons of space, comfy couch, muffins waiting for me! Quick responses from the owners. An excellent space to spend one night or a few weeks!
Stayed in October 2023
-
Reviewed: 11 September 2023
Luz
United States5 reviews10“Loved it Staff Is Great!”- • Leisure trip
- • Family with young children
- • Two-Bedroom Suite
- • Stayed 1 night
- • Submitted via mobile
Nothing
Everything
Stayed in September 2023
-
Reviewed: 2 September 2023
Johanna
United States4 reviews9.0Superb- • Leisure trip
- • Group
- • Two-Bedroom Suite
- • Stayed 1 night
- • Submitted via mobile
SO much better on the inside!
Stayed in July 2023
-
Reviewed: 22 August 2023
Jongchan
United States6 reviews10Exceptional- • Leisure trip
- • Couple
- • Two-Bedroom Suite
- • Stayed 3 nights
- • Submitted via mobile
Christine and Dominic were super sweet throughout the whole stay. Very communicative and helpful. The lodge was also very nice. Well put together. Looked like a good place to have a family vacation or a big get together with friends as well. Also highly recommended checking out the restaurant next door. The grilled muffins were amazing!! P.s. didn't notice til the day we left but there's a burner in the kitchen cabinets if you wanted to cook something.
Stayed in August 2023
-
Reviewed: 14 August 2023
Shirley
United States3 reviews10“Pleasant and constable.”- • Leisure trip
- • Family with young children
- • Two-Bedroom Suite
- • Stayed 1 night
- • Submitted via mobile
For our group of 9 very comfortably, with everyone having a place to sleep. And TWO bathrooms!
Stayed in August 2023
-
Reviewed: 3 July 2023
Gunther
United States33 reviews10“This will now always be our go to when we are in the area”- • Leisure trip
- • Couple
- • Two-Bedroom Suite
- • Stayed 2 nights
- • Submitted via mobile
Nothing it was all good
Everything. Super spacious comfortable. Locations. Ect
Stayed in June 2023
-
Reviewed: 24 June 2023
Melinda
United States8 reviews10“Wonderful home away from home”- • Leisure trip
- • Family with young children
- • Two-Bedroom Suite
- • Stayed 1 night
- • Submitted via mobile
Very clean and spacious, conveniently located close to Six Flags and well worth th we price. The beds were super comfy and the sleeping layout was perfect for family.
Stayed in June 2023
-
Reviewed: 23 June 2023
Joe
United States1 review10Exceptional- • Leisure trip
- • Family with young children
- • Two-Bedroom Suite
- • Stayed 1 night
- • Submitted via mobile
Amazing place perfect for what we needed and breakfast was extremely good. Great great ppl.
Stayed in June 2023
-
Reviewed: 17 June 2023
Damian
United States1 review10“Great space for family.”- • Leisure trip
- • Family with young children
- • Two-Bedroom Suite
- • Stayed 2 nights
- • Submitted via mobile
Great space for a family. Very comfortable beds.
Stayed in June 2023
-
Reviewed: 31 May 2023
Cecilia
United Kingdom14 reviews1 helpful vote10“Nice and pleasant stay”- • Leisure trip
- • Group
- • Two-Bedroom Suite
- • Stayed 3 nights
- • Submitted via mobile
Great host! Nice and clean home. Christine made us feel at home! Nice fresh muffin on arrival, delicious. We will definitely come back
Stayed in May 2023
-
Reviewed: 30 April 2023
Bouvette
Canada1 review8.0“We are doing fine considering the location.”- • Leisure trip
- • Group
- • Two-Bedroom Suite
- • Stayed 6 nights
The outside looks ordinary. The owners should provide their cell phones rather than their home phone in case we arrive early.
The interior is clean and confortable. We are the only guesses. The patrons are friendly
Stayed in April 2023
-
Reviewed: 16 April 2023
Lori
United States3 reviews10Exceptional- • Leisure trip
- • Family with young children
- • Two-Bedroom Suite
- • Stayed 2 nights
- • Submitted via mobile
Nothing!
Lily's lodge was absolutely perfect for our family. Spacious, clean, comfortable. Chris and Dominic were extremely responsive to any texts with questions and asked us when we would be arriving so that they could make sure lights were on, A/C was running, and fresh muffins were out on the table. Beds are comfortable and the rooms are spacious. Keep in mind, however, that the two bedrooms upstairs have a wall dividing the beds but there is not an actual door separating the rooms. No biggie for us at all, but just in case you are wanting privacy is nice to know. Our family visited Lily's lodge because we were taking a trip to Six Flags New England. So, if you are interested, the lodge is less than 10 minutes from the park! Finally, be prepared for an amazing experience at the host-owned breakfast restaurant next door, Memos. Fantastic food, friendliest staff around, and within walking distance from the lodge. We will definitely be back!!
Stayed in April 2023
