The location was very close to Time Sq, facilities in the room and hotel were very good. Such a comfy bed and stay.

Stayed in April 2024

Work was being done at the time in the foyer. Tap water was a bit off colour as a result. Elevator queues long.

Location was great. Had everything you needed.

Stayed in March 2024

the rooms are quite small, the bathroom is outdated, and the overall maintenance of the building is lacking. Additionally, only two elevators are operational, causing significant delays of up to 30-40 minutes to reach your room.

The location

Stayed in January 2024

Slow elevators hectic lobby due to remodel

The value of location is too notch. The hotel is undergoing remodeling and my room had some nice upgrades from a previous stay. Comfortable bed and safe access

Stayed in March 2024

Vista para o empire state building

Stayed in March 2024

The building was under construction. The elevators were so slow.

The staff were amazing. The location was great.

Stayed in March 2024

Small…but that’s NYC!

Great location, reasonably priced

Stayed in March 2024

The lobby was under construction and had little space. The room had only enough space for clothes and since the bed is large (wonderful) the space around it is small. The bathroom is also small and makes it difficult to close the door. The TV channels cut out and did not work well all the time. I would have liked a little more light in the room.

I liked the bed, the bathroom and the location. The staff was very kind and helpful. They received a package and delivered it to me quickly. They sent me a refrigerator when I requested it. The shower water was perfect. The wifi worked very well.

Stayed in March 2024

The air conditioner / heater was very loud. Also the room was very small, but it’s New York .

Location, the room was clean and the maid came every day.

Stayed in February 2024

The only slightly negative was how small the sink was in the bathroom, however all things considered this was not a big deal.

The location was great, staff were very friendly, check in and check out went smoothly and quickly and the beds were very comfortable.

Stayed in February 2024

There is a big work going on at the reception which I think is dangerous for guests and staff.

Location+some staff members

Stayed in March 2024

Work going on in reception

Location great and room excellent

Stayed in February 2024

The lobby is a mess; the front desk is in the worst possible place (with a massive pillar blocking people from seeing half the desk), there is no seating for guests, the baggage storage was spilling out of the small closet it's supposed to be in, and there is junk in the corner of the lobby next to the front desk. One of the two people at the front desk - during a rush of check-ins with a long line - sat at his terminal reading instead of checking people in. The public restrooms are actually two re-purposed guest rooms on the 5th floor, with keys that "work for either one" but in reality are only coded for one bathroom or the other - which are labeled Men and Women. A woman walked into the room I was in and pushed the bathroom door open! The lock was broken. Thankfully, I had finished my business and was just washing my hands, but this situation is untenable! A mini-fridge in the guest room would be helpful. And treat your IHG members better!

The bed was comfy. Location was perfect. Water pressure in shower was good.

Stayed in February 2024

Room to tiny for us(Family of 4)

Location

Stayed in December 2023

Parking was one price when we dropped the car off and when we went to pick it up it was much higher because we were not told to get the hotel to stamp the ticket.. frustrated!!!

The lady at the front desk.. she was amazing

Stayed in December 2023

Room was a bit on the small side for the furniture that was in it.

We had a room with a beautiful view of the Empire State Building! It was clean and comfortable but a little in the small side. One woman was looking for a safe to keep valuables but there wasn’t one, but it worked out.

Stayed in January 2024

The room service in my floor 12 was not cleaning my room she didn’t change the blanket sheet and if u ask anything she doesn’t know English .she just does the bed and that’s it .very bad service ,irritating and not acceptable .

Well the front desk people were very welcome and helpful.

Stayed in January 2024

1st room I got was quite different from pictures, with tiny bed, I requested to change, and hotel managed to provide a better room the day after.

Location is good, close to Metro and shops.

Stayed in December 2023

Their communication with Booking.com is miserable. I had added an extra night long before but they didn’t have it in their records. They told me I would have to call Booking.com myself to get them to update it, even though my phone was from overseas, and they wouldn’t let me use theirs. Staff at front desk was always stressed and in bad mood, but that was NYC in December, I can comprehend.

The room was clean and comfortable, although small. It was very well located.

Stayed in December 2023

The storage room for bags is very small so before checkin at 3pm and after checkout, all of our bags (and everyone else's) took up the lobby, but bags were carefully watched by one of the employees and they managed/organized it well so that everyone got their right bag.

Friendly professional helpful staff. Room was spacious, updated amenities, comfortable beds. Clean. We could partially open windows (which isn't common in nyc) to get fresh air. Nice Dove soap, shampoo and creams.

Stayed in December 2023

Pricey for size of the room, but probably acceptable given nyc standards. No breakfast.

The room was very clean, well maintained. Location was great, super close to subway station and times square. Gym was a plus. Great choices for restaurants around the hotel.

Stayed in December 2023

Small rooms, elevator semi working

Location and the lady at the font desk were #1

Stayed in October 2023

Room was a bit small

Close to the place that we went to.

Stayed in November 2023

The first impression walking up to the hotel and the lobby wasn't the best. The room and bathroom were small but adequate. There was no breakfast option onsite.

The price, considering it was a major holiday in a major city, the price we paid was quite reasonable. The location was decent, in that it was close to a major subway line. The bed was comfortable and our room was quite small but clean.

Stayed in November 2023