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Reviews of Once Upon a Time

Sevierville, 37862, United States

#51 of 254 hotels in Sevierville

Guests' Choice

Review score

Based on 43 hotel reviews

8.5

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.6

  • Location

    8.8

  • Facilities

    8.5

  • Staff

    9.2

  • Value for money

    8.4

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Showing 1 – 25

  • Reviewed: 15 June 2024

    9.0
    The stay was close enough to perfect! We will be back.
    • Leisure trip
    • Couple
    • Holiday Home
    • Stayed 2 nights
    • Submitted via mobile

    The only thing I disliked was the water pressure and there wasn’t enough hot water to fill up the jacuzzi tub. And we wished that there would have been cream and sugar to go with the coffee.

    The view was absolutely amazing from the loft! The back porch was a perfect place to sit and relax in the morning! The hot tub made everything perfect. They provided everything we needed including laundry pods.

    Stayed in June 2024

  • Reviewed: 10 May 2024

    10
    Exceptional
    • Family with young children
    • Holiday Home
    • Stayed 4 nights
    • Submitted via mobile

    There nothing to say I didn't like. Will say if you have u.s. cellular you will have no service at the cabin, in my opinion it was great no one calling my phone haha. Buy I have nothing bad to say nothing I didn't like about the cabin. But we will back for our anniversary to come each year

    Love the windows of the cabin Beautiful to see out when u wake up in the morning, thunderstorms nights me and my husband was there and it was cool to see out the window laying in the bed watching the storm. Love how close we were to everything food. Activities etc. The hot tube was so relaxing. Me and my husband played pool every night we was there. I will definitely want to come back to once upon a time. The Staff also made sure we were all good check in etc.

    Stayed in May 2024

  • Reviewed: 23 December 2023

    9.0
    It was worth the money spent. The cabins was nice and spacious. The hot tub was lovely. Not a great view of mtns but sti
    • Leisure trip
    • Family with young children
    • Holiday Home
    • Stayed 4 nights
    • Submitted via mobile

    One of the tvs wouldn’t work, the dryer wouldn’t work, the railings on the back deck were wobbly, and the view

    The hot tub, fireplace, high ceiling/open floor plan.

    Stayed in December 2023

  • Reviewed: 2 December 2023

    10
    It was great,the privacy and the cabin was nice
    • Leisure trip
    • Couple
    • Holiday Home
    • Stayed 5 nights
    • Submitted via mobile

    I think it need some updates and repairs Carpet need cleaning the water pressure was terrible The windows need cleaning the bed spreads need washing for the most part it was great the hot tub,the pool table we enjoyed.

    The location and cabin was great

    Stayed in December 2023

  • Reviewed: 24 June 2023

    7.0
    It was beautiful and private but didn’t like the loud fans,.
    • Leisure trip
    • Couple
    • Holiday Home
    • Stayed 5 nights
    • Submitted via mobile

    Two days before we was scheduled to leave we went out for the day and when we came back that evening we could hear running water,. The downstairs toilet messed up and flooded the area, we had to clean up the mess and for the last two days had to listen to constant fans and dehumidifiers running which was very loud.

    secluded (you can’t see any other cabins from where you are and all the windows are facing the hill so it is very private), beautiful window view, private hot tub, good grill, a drive down the road I’ll put you in the middle of pigeon forge

    Stayed in May 2023

  • Reviewed: 14 June 2023

    10
    Peaceful and relaxing stay for my whole family.
    • Leisure trip
    • Family with young children
    • Holiday Home
    • Stayed 7 nights
    • Submitted via mobile

    There was nothing about this property I didn’t like!

    Absolutely everything about the property was wonderful. While the cabin Amy not have had an amazing view of the mountains, it was peaceful to sit on the porch in the mornings and look out at the woods.

    Stayed in June 2023

  • Reviewed: 3 June 2023

    8.0
    we had a good time and enjoyed the nice features and didn’t want to leave. we truly enjoyed our whole stay
    • Leisure trip
    • Family with young children
    • Holiday Home
    • Stayed 6 nights
    • Submitted via mobile

    uncomfortable king size bed, road up to the cabin was a bit scary at first but we got used to it. the water pressure wasn’t great throughout, couch is a bit gross feeling and needs a good cleaning or to be replaced and kitchen table was very shaky, the one leg was bent so far it could’ve snapped off at any second. we aren’t picky people so it wasn’t a big deal but those are definitely some things that could be improved. we also had a raccoon visitor every night. whenever we used the grill, he would go under it to lick the remnants. he got pretty close to us and at one point tried stealing my sandals right off the porch while we were in the hot tub. he wasn’t a threat but definitely may scare some other people and definitely don’t leave anything out there like phones or important things unless you want the raccoon to steal it lol. he stole my brothers vape and ran off in the woods with it lol

    I liked the layout, the hot tub, the pool table, having two bathrooms and a kitchen. we also appreciated having a washer and dryer, especially being able to dry our swimsuits.

    Stayed in June 2023

  • Reviewed: 7 February 2023

    10
    to sum this all up, yes it had a few very small issues but I absolutely love it. I would definitely stay there again!
    • Leisure trip
    • Couple
    • Holiday Home
    • Stayed 4 nights
    • Submitted via mobile

    I won’t say I didn’t like it but the king bed was a little bit too firm and it was hard to get comfortable. and the water pressure in the kitchen was really slow. same in the shower.

    I loved that it was quite. I loved the idea pool table and the hot tub. it honestly felt like my home away from home

    Stayed in February 2023

  • Reviewed: 24 January 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Holiday Home
    • Stayed 2 nights
    • Submitted via mobile

    Bed are uncomfortable but other than that it was great

    The whole place was amazing

    Stayed in January 2023

  • Reviewed: 11 December 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Holiday Home
    • Stayed 3 nights
    • Submitted via mobile

    Low water pressure in the sink and the shower curtain needed to be cleaned.

    Cozy, clean, good location, well kept hottub.

    Stayed in December 2022

  • Reviewed: 30 October 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • Holiday Home
    • Stayed 7 nights
    • Submitted via mobile

    Could of used a bigger frying pan (a non stick preferably). And better can opener. Incline drive up was a bit scary, but of course being from Louisiana we were just not used to that. And could of used a dresser to keep from living out of a suitcase.

    The size of the cabin was perfect for us. Enjoyed the hot tub. The pool table was fun also.

    Stayed in October 2022

  • Reviewed: 16 October 2022

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Holiday Home
    • Stayed 8 nights
    • Submitted via mobile

    The lighting outdoors, needed high dusting done. Alot of cob webs

    The cabin and hot tub were awesome.

    Stayed in October 2022

  • Reviewed: 24 June 2022

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Holiday Home
    • Stayed 6 nights
    • Submitted via mobile

    There was nothing i didnt like

    I liked the view and the hot tub

    Stayed in June 2022

  • Reviewed: 5 June 2022

    7.0
    It was wonderful but things could have been fixed.
    • Leisure trip
    • Family with young children
    • Holiday Home
    • Stayed 6 nights
    • Submitted via mobile

    couch was broke dinning chairs were lose/breaking and one of the rockers was broke and the living room tv is messed up

    The feel of it and we got to see lots and lots of bears come right up to the back porch

    Stayed in June 2022

  • Reviewed: 15 April 2022

    10
    Great little Cabin!
    • Leisure trip
    • Couple
    • Holiday Home
    • Stayed 2 nights
    • Submitted via mobile

    The road was a little scary, and I didn't like the pillows, and the hot water ran out really fast so it was hard to use the tub

    I loved the windows! The natural light all day was amazing! You were right in nature (though a few times animals would just jump on the roof and scare the mess out of me). The pool table was great! There are two 4's though so we just had to pretend one was a stipe. The tub was fantastic when there was enough hot water, and the hot tub was soooo nice! The back porch was lovely!

    Stayed in April 2022

  • Reviewed: 29 November 2021

    8.0
    The family and I enjoyed our stay. Beautiful cabin
    • Leisure trip
    • Group
    • Holiday Home
    • Stayed 4 nights
    • Submitted via mobile

    Bed downstairs wasn't comfortable at all. Need more light on front porch.

    Love the lay out. Beautiful cabin!!

    Stayed in November 2021

  • Reviewed: 5 November 2021

    10
    this is the second time I’ve stayed here this year! I love it and will be back again!
    • Leisure trip
    • People with friends
    • Holiday Home
    • Stayed 3 nights
    • Submitted via mobile

    n/a

    I love everything about this place!

    Stayed in November 2021

  • Reviewed: 19 October 2021

    10
    Exceptional
    • Leisure trip
    • Couple
    • Holiday Home
    • Stayed 4 nights
    • Submitted via mobile

    Beautiful. Loved the hot tub, soaker tub and fire place.

    Lights need new bulbs. And living room TV was a little messed up.

    Stayed in October 2021

  • Reviewed: 3 October 2021

    7.0
    Good
    • Couple
    • Holiday Home
    • Stayed 4 nights
    • Submitted via mobile

    I did not like the mattress on the bed. It was very uncomfortable.

    I like the privacy it was far from the other cabins.

    Stayed in September 2021

  • Reviewed: 1 October 2021

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Holiday Home
    • Stayed 6 nights
    • Submitted via mobile

    We could not stream Netflix, Hulu, ECT. because of the data restriction.

    Close to town. Cozy for a family of 3. Clean. Hot tub was great.

    Stayed in October 2021

  • Reviewed: 2 August 2021

    10
    Cute and quiet
    • Leisure trip
    • Family with young children
    • Holiday Home
    • Stayed 4 nights
    • Submitted via mobile

    Nothing

    Loved the homey comfortable feeling in the middle of a mountain! Even saw a bear!

    Stayed in July 2021

  • Reviewed: 19 July 2021

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Holiday Home
    • Stayed 3 nights
    • Submitted via mobile

    There was nothing I didn't like it was awesome

    The hot tub and the whole lay out of house was beautiful

    Stayed in July 2021

  • Reviewed: 26 June 2021

    9.0
    Enjoyed our stay
    • Leisure trip
    • Family with young children
    • Holiday Home
    • Stayed 2 nights
    • Submitted via mobile

    As always with these cabins, the road up and down is a little daunting. Encountering another vehicle on a single lane coming the opposite way is a little scary. We got pretty fortunate this time.

    Cabin was clean and we liked the layout. Lots of communication with us since they don’t do in person check in and check out right now. Great customer service. Overall great experience. Just wish we could have stayed longer!

    Stayed in June 2021

  • Reviewed: 4 March 2024

    6.0
    Ok but could have been much better
    • Leisure trip
    • Couple
    • Holiday Home
    • Stayed 2 nights
    • Submitted via mobile

    Fireplace wouldn’t light 1st night. Fireplace went out again upon exit. The jetted tub upstairs water would go cold after less then a minute smh. Spider webs in several corners

    Stayed in March 2024

Showing 1 – 25

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