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Reviews of Plantation Resort on Crystal River, Ascend Hotel Collection 3 stars

9301 West Fort Island Trail, Crystal River, FL 34429, United States

#26 of 32 hotels in Crystal River

Guests' Choice

Review score

Based on 622 hotel reviews

6.8

Score breakdown

  • Cleanliness

    7.2

  • Comfort

    7.2

  • Location

    8.8

  • Facilities

    6.9

  • Staff

    8.0

  • Value for money

    6.6

  • Free WiFi

    7.3

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Showing 1 – 25

  • Reviewed: 8 April 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard King Room - Non-Smoking Recently Renovated
    • Stayed 4 nights

    My son cut his foot badly in the pool ( broken water feature at the bottom of the pool )

    Property was fantastic, my son cut his foot badly in the pool ( broken water feature at the bottom of the pool ) . Rooms were nice, food was good, bar help and facilities was good, wait staff was good . Front desk needs more help, freedom boat club at that location was awesome, really nice value.

    Stayed in April 2024

  • Reviewed: 7 April 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Standard King Room - Waterfront Recently Renovated
    • Stayed 2 nights
    • Submitted via mobile

    The room was dirty mirrors had hand marks on them counters. Had coffee stains on them. Hair in the shower were sticky. Try to talk to housekeeping, but no English and gave me dirty looks I understand everything was outdated, but it could’ve at least been clean. What a shame.

    I liked its location on the water

    Stayed in April 2024

  • Reviewed: 6 April 2024

    7.0
    I would definitely stay there again
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking Recently Renovated
    • Stayed 4 nights
    • Submitted via mobile

    Under staffed presently but it’s hard times so be patient

    Great location, lots of activities, great pool and friendly staff.

    Stayed in April 2024

  • Reviewed: 19 March 2024

    8.0
    Would not stay there again.
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking Recently Renovated
    • Stayed 1 night
    • Submitted via mobile

    Overpriced! Restaurant staff was unfriendly.

    Just a standard resort. hotel. Overpriced. check in at 4 instead of 3 like most hotels

    Stayed in March 2024

  • Reviewed: 15 March 2024

    7.0
    Got the job done! We wanted to see the area abd swim w the manatees! We did it!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking Recently Renovated
    • Stayed 1 night
    • Submitted via mobile

    Older property- that clearly has the right intention but its just old.

    It had all the activities - adventure center. Pool- etc The rooms had no carpet- which was great- and you could smell the thorough cleaning they gave it before we entered.

    Stayed in March 2024

  • Reviewed: 5 March 2024

    6.0
    the front desk was very accomodating, overworked and trying to care for everyone, deserves a gold st
    • Leisure trip
    • Group
    • Basic Double Room with Two Double Beds Recently Renovated
    • Stayed 1 night

    couldnt get toilet paper.......sounds weird but none in first room #170 and none in public restroom off lobby

    beautiful building

    Stayed in March 2024

  • Reviewed: 20 February 2024

    8.0
    Perfect position and location for visiting the manatees
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Waterfront Recently Renovated
    • Stayed 2 nights
    • Submitted via mobile

    A little tired in places but still a lovely place to stay

    Pool, surroundings and pelicans

    Stayed in February 2024

  • Reviewed: 17 February 2024

    8.0
    Would definitely return.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Waterfront Recently Renovated
    • Stayed 2 nights
    • Submitted via mobile

    Really nothing. Restaurant there a bit pricey and lunch not worth it. Food not that good

    Location

    Stayed in February 2024

  • Reviewed: 14 February 2024

    6.0
    A place to sleep
    • Leisure trip
    • Family with young children
    • King Room with Garden View - Accessible/Non-Smoking Recently Renovated
    • Stayed 1 night
    • Submitted via mobile

    Lots of noise, got only 1 bed for a party of 3, website had wrong hours for the breakfast and staff really didn't seem to mind.

    Stayed in February 2024

  • Reviewed: 10 January 2024

    8.0
    So much fun
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking Recently Renovated
    • Stayed 1 night
    • Submitted via mobile

    It’s a little worn out and could definitely use some updates. This was most obvious in our bathroom.

    I liked the ambience and the fact that there were multiple activities available onsite.

    Stayed in January 2024

  • Reviewed: 8 January 2024

    6.0
    Plantation Resort is worth the visit!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking Recently Renovated
    • Stayed 2 nights
    • Submitted via mobile

    Restaurant/ Breakfast was not up to par, but that could have been a one time thing, the rooms could use a little more updating (perhaps a recaulking or Grout in showers and possibly replacing some showers or tub basins with new.)

    The resort is in one of the most beautiful locations and has so much to offer. I can't honestly say anything bad about the place but would like to mention that it has the potential to be so much more than it is. Plantation Resort first caught my eye online with the beautiful photos and proximity to the 3 sisters' springs. Upon check-in, I noticed the lobby felt like I traveled back in time. A beautiful round staircase leads upstairs, and the dining room and bar were just off to the side. The hotel has a little bit of an antiquated feel, but that's what I was hoping for! The resort has so much to offer, from massages to outdoor activities, restaurants, a bar, and plenty of places to sit and enjoy the water. We weren't 100% satisfied with our first room due to the noise and location, but the front desk was happy to accommodate and moved us to a suite with a king bed! The customer service and staff are all amazing, and the hotel/ resort definitely has the potential to be the nicest resort in the area. Beds were clean and comfortable, food was ok (maybe go elsewhere for breakfast), and the staff and resort grounds are second to none. I will definitely be staying here again next time I come up to visit my brother.

    Stayed in January 2024

  • Reviewed: 6 January 2024

    7.0
    Love the facility, activities, location, need work on making rooms and buildings more sound proof an
    • Leisure trip
    • Couple
    • Standard King Room - Waterfront Recently Renovated
    • Stayed 3 nights
    • Submitted via mobile

    My room had not been dusted, the rooms weren’t sound proof f, we had a big gap under the door leading to the hall, the hallways were tile and very loud, we could hear conversations in the hall and adjoining room. Need sound proofing!!! A huge distraction.

    Loved all the amenities on the property - the tours, swim with manatees, tiki bar, pool, jacuzzi, activities, Location, golf course and helpful staff.

    Stayed in January 2024

  • Reviewed: 2 January 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Standard King Room - Waterfront Recently Renovated
    • Stayed 1 night
    • Submitted via mobile

    Facility was rundown in the hotel part. Did not match the advertising pictures

    Stayed in December 2023

  • Reviewed: 1 January 2024

    6.0
    Just ok.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds Waterfront - Non-Smoking Recently Renovated
    • Stayed 2 nights
    • Submitted via mobile

    Our key card did not work for our outside seating area door. And we couldn't get in through our front door bc we put that lock on inside the door. It took a long time for my husband to find someone to help us get in, and we were cold and wet from the pool. The restaurant food was not that great, and the homemade bright blue and red tortilla chips I had were definitely not homemade. Service was very slow, as well.

    The outside environment was nice, just a bit muddy after the rain. I also think we came during some renovations. Our room was fine, but we could clearly hear the room next to us- their talking and their tv. The location was conveniently near the manatee attractions.

    Stayed in November 2023

  • Reviewed: 30 December 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard King Room - Waterfront Recently Renovated
    • Stayed 2 nights
    • Submitted via mobile

    Refurbishment is mostly finished but details remain and dining area could be improved further.

    Spectacular location, great facilities, comfortable room and friendly helpful staff. Adventure Centre very good.

    Stayed in December 2023

  • Reviewed: 29 December 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Disability Access
    • Stayed 1 night
    • Submitted via mobile

    We were not able to get in our room until 6 pm. Met family there and wasn’t anywhere comfortable to visit Manager suggested outside where it was drizzling and cold

    Beautiful grounds

    Stayed in December 2023

  • Reviewed: 7 December 2023

    7.0
    Great spot to visit the Manatees
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds Waterfront - Non-Smoking/Top Floor Recently Renovated
    • Stayed 3 nights

    Pool was closed after dark due to the lights being out, so no swimming or hot tube after hours.

    Right on the river which was great! The views were amazing.

    Stayed in November 2023

  • Reviewed: 2 December 2023

    7.0
    We had a nice room and the staff were friendly.
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Waterfront Recently Renovated
    • Stayed 2 nights

    The Tiki Bar was closed all day and night. Our room was supposed to be recently renovated but the paintwork was old and chipped. Our tv didn’t work but they sent for a technician who finally managed to get it going. In the tea/coffee/sugar basket they only provided powdered milk. No liquid milk sachets. At the price we paid, they should have provided complimentary bottled water per person. Noisy fridge.

    Breakfast and the breakfast staff. We had a riverside view which was nice. Lots of towels. Linens were good. Plenty of pillows.

    Stayed in December 2023

  • Reviewed: 27 October 2023

    8.0
    Enjoyable
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds Waterfront - Non-Smoking/Top Floor Recently Renovated
    • Stayed 1 night
    • Submitted via mobile

    Very dated inside, but just starting renovation works

    Location to water front

    Stayed in October 2023

  • Reviewed: 15 October 2023

    7.0
    Ok value for money
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds Waterfront - Non-Smoking/Top Floor Recently Renovated
    • Stayed 1 night
    • Submitted via mobile

    Old. Could really use an upgrade or just basic paint

    It works for the purpose.

    Stayed in October 2023

  • Reviewed: 5 October 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard King Room - Waterfront Recently Renovated
    • Stayed 1 night
    • Submitted via mobile

    The resort restaurant,pool & hot tub were out of service as a result of damage from Hurricane Idalia. Nonetheless, our stay was fantastic & more than memorable thanks to all the exceptional staff members!

    We we're given exceptional service to help us enjoy our 16th anniversary! Aylin at the front desk went above & beyond with special arrangements for us! We are so greatful we chose to stay at the Plantation Resort for our stay in Crystal River!

    Stayed in October 2023

  • Reviewed: 2 September 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard King Room - Waterfront Recently Renovated
    • Stayed 2 nights
    • Submitted via mobile

    They could have done a better job in letting guests know the situation due to hurricane. We tried multiple times to call. The phone answer with the standard message but we couldn't get hold of anyone. They should have changed the message to inform guests. Or put something up on their website. Or send out mass text message. We drove all the way down there without knowing what we would run into.

    Considering it was in the aftermath of hurricane Idalia, the staff was great. But one of the amenities were available.

    Stayed in September 2023

  • Reviewed: 27 August 2023

    7.0
    Nice place to bring your boat or rent one and swim with the manatees.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds Waterfront - Non-Smoking/Top Floor Recently Renovated
    • Stayed 2 nights
    • Submitted via mobile

    Many details not tended to which I would have expected from a property marketing as a timeshare: mildew on bathroom ceiling, all hallways needed vacuuming and wet wash, stained linens, bath faucet would not completely turn off, rust etc.

    Canal view, walkable paths, nice pool area, huge room with 2 beds and pull out, friendly staff, lots of amenities!

    Stayed in August 2023

  • Reviewed: 27 August 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Standard King Room - Waterfront Recently Renovated
    • Stayed 3 nights
    • Submitted via mobile

    They put use in a section that was being remodeled, and the rooms weren’t comfortable

    It was a beautiful property

    Stayed in June 2023

Showing 1 – 25

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