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  5. Reviews of Residence Inn by Marriott Akron South/Green

Reviews of Residence Inn by Marriott Akron South/Green 3 stars

897 Arlington Ridge East, Akron, OH 44312, United States

#10 of 16 hotels in Akron

Guests' Choice

Review score

Based on 66 hotel reviews

7.5

Score breakdown

  • Cleanliness

    8.0

  • Comfort

    7.8

  • Location

    8.5

  • Facilities

    8.3

  • Staff

    8.0

  • Value for money

    7.7

  • Free WiFi

    10.0

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Showing 1 – 25

  • Reviewed: 26 March 2024

    7.0
    Good
    • Family with young children
    • One-Bedroom King Suite with Sofa Bed - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    The bar was closed throughout entire stay. No alcohol for sale in The Market. Lots of fast food nearby but we’re a sit-down diner kinda family. Not a lot of full service restaurants nearby. Kitchen was not stocked with pots, pans. Front Desk staff were not welcoming, friendly nor did they offer any additional help.

    Close to Target, freeway and free outdoor parking lot. Room was spacious and property was clean. Housekeeping staff were friendly and thorough in following up with us daily.

    Stayed in March 2024

  • Reviewed: 26 December 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The room wasn't the price you gave me

    Place was great

    Stayed in December 2023

  • Reviewed: 14 December 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed - Non-Smoking
    • Stayed 3 nights

    Housekkeeping didn't replenish coffee items. Did show up the second day until almost 4pm. Price was a bit high,

    The breakfast was nice and the hotel staff were nice, Decent room and brefast area. Nice lobby

    Stayed in December 2023

  • Reviewed: 6 November 2023

    8.0
    Great place away from home to stay
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    We requested non smoking and someone was smoking weed. Unfortunately strong smells like this causes my migraines. We asked to move and was accommodated. The guy at the front desk was super nice. But the room we moved still had the smell. It's sad when when people don't follow the rules and others have to suffer. Great hotel will definitely come back.

    Room was great nice and spacious. Great kitchen. The breakfast was great also

    Stayed in October 2023

  • Reviewed: 5 September 2023

    9.0
    Great!
    • Leisure trip
    • Couple
    • One-Bedroom King Suite with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Beautiful appointments

    Stayed in September 2023

  • Reviewed: 23 August 2023

    8.0
    We were two guys sharing room, didn’t realize we couldn’t have 2 beds!
    • Leisure trip
    • Group
    • King Studio with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Only 1 bed, I had to sleep on couch

    Very good, varied offerings

    Stayed in August 2023

  • Reviewed: 30 November 2022

    6.0
    staff was awesome, but needless to say you get what you pay for
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    our room was fairly dirty, you can tell there must of been a party or an extended stay guest in the room we were given, the couch was filthy and the kitchen was not fully equipped only had one fork. this stay was for my sons 7th birthday, we made the best but just an unfortunate let down as fair as cleanliness

    location and the staff was beyond amazing with any questions or accommodations we needed during our stay

    Stayed in November 2022

  • Reviewed: 11 April 2022

    7.0
    Good
    • Leisure trip
    • People with friends
    • King Studio with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    there were little kids there who were being loud bt other then that it was fine.

    I loved the shower and the staff they were really nice.

    Stayed in April 2022

  • Reviewed: 2 January 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The couch had lots of stains and dog hair everywhere.

    The rooms were large and the bed was comfortable. The woman working the front desk/bar was amazing.

    Stayed in January 2022

  • Reviewed: 15 November 2021

    7.0
    Was a good stay altogether.
    • With a pet
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Our pull out bed could have been cleaner but we used it. No food recommendations/menus in the room. Usually there is a book or something showing what food is near.

    Breakfast was simple but it wasn't bad. (Eggs, sausage, waffles) Staff was friendly, no issues with checking in.

    Stayed in November 2021

  • Reviewed: 19 September 2021

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Two-Bedroom Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    It was loads of trash under the couch

    Very nice property

    Stayed in September 2021

  • Reviewed: 10 April 2024

    10
    Residence Inn is our new always when coming to town.
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Honestly, our kids said the pullout couch was, "ok, but not great" and really, that was the only comment I heard from my crew.

    I wish I knew the first name of the person who we dealt with during our stay, so kind and down to earth, even under pressure, people being pushy and the whole time, they just gave service with a smile. One evening we were out walking around the property and this manager (I presume) was just leaving, and in the morning I was up walking and getting coffee before 6 and they were already back at it, still working hard, still smiling. I appreciate people like this. They make going the extra mile seem effortless.

    Stayed in April 2024

  • Reviewed: 5 March 2024

    1.0
    Won’t be back
    • Couple
    • Two-Bedroom Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Micro managed

    Stayed in January 2024

  • Reviewed: 15 December 2023

    10
    A very friendly, clean, and comfortable hotel.
    • Leisure trip
    • Group
    • Two-Bedroom Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Needs electric vehicle charging stations on site. We had to leave our vehicle at a nearby auto dealership overnight to recharge.

    Very clean and spacious 2 bedroom suite w/2 full bathrooms. Very nice front desk staff and very nice full hot breakfast.

    Stayed in December 2023

  • Reviewed: 27 November 2023

    10
    Relaxing and just what we expected!
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The only downfall was the price but we really enjoyed our stay!

    The pool is very big and the lobby is exceptionally clean as well as staff being super friendly!

    Stayed in November 2023

  • Reviewed: 14 September 2023

    1.0
    Very poor
    • Business trip
    • Group
    • King Studio with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I accidentally scheduled my reservation for the wrong night. When I showed up in town for work, I talked to the guy at the front desk who said he would just delete my reservation for me. I could have changed the date had he not done that. Therefore I double paid for my room so I’d have a place to sleep. So aggravating. I’ll remember this as I travel for work often.

    Stayed in September 2023

  • Reviewed: 21 August 2023

    10
    Relaxing
    • Family with young children
    • King Studio with Sofa Bed - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    The coffee pot was more advanced than we are or it didn’t work! Sometimes simple is better.

    The pool was awesome! The breakfast was unbelievably good! And it was just the right place for my wife and sister to enjoy pioneer school!

    Stayed in August 2023

  • Reviewed: 21 August 2023

    1.0
    RASCIST
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Learned that you cannot stay at this unorganized if you stay in OHIO. And was called a b**** from the owner herself. I will never I’m my life go there again I had to cancel my trip and go to a different hotel while I am with kids

    I didn’t like nothing

    Stayed in August 2023

  • Reviewed: 4 July 2023

    3.0
    Will be going back to see the grandkids but look for a different hotel ever Denteley
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    I’m there at three night they clean the room once I had to clean the drain of the shower it was nasty slimy did I get paid I’m not a maintenance man for that facility

    The first night the shower about overflowed I go to the front desk told the gentleman behind the desk he said he would put in a work order. Next morning we wake up stop at the front desk again make sure they’re going to clean the drain we get in the pool for almost 2 hours go upstairs wife and daughter jump in the shower it overflows we use every bit of lemon cleaning up this water in the bathroom. We leave and go to the hospital all day come back 1030 at night walked into the room all the bathroom winning is still on the floor the maintenance man had time in there Walt all over the floor left black shoe prints everywhere even in the shower I go to the front desk the same gentleman that was there the night before was there an asked do I not get housecleaning I stopped here three times the woman here this morning told me you did not put in a work order then he went off telling me he could ask me to leave the hospital I said give me the solution I will clean that fucking place myself he said he could ask me to leave the property because I said a cuss word I said sorry it’s 1030 at night I have a five year old I’m trying to get in bed and you will not clean the room so I have to or asked me to leave the room I even ask for a different room. After I finally go outside he decides he will clean the bathroom he goes up cleans it while the wife and kids in the room. I stayed outside yes I was frustrated! I left him a $20 tip for cleaning the room that night and a little letter said I was sorry for A cuss word. The next morning the manager stopped me told her the same situation I came to the front desk three different times and I’m the one that was asked to leave the hotel room she said she was going to do something to my bill but it never happened so that was a lie also

    Stayed in June 2023

  • Reviewed: 26 June 2023

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed - Non-Smoking
    • Stayed 2 nights

    Check in staff was filthy dirty, clothes hair, long dirty nails. I didn't like the deposit or dog fee, to be shoved in a subpar room when I pay more money to stay. Chicago only charges $75.00 for dogs yet Akron charges $100.00. The door to the room was gross, the kitchen sink was dirty, the toilet and sink were dirty and the ceiling was coming down above the bed. The mattress looked like someone had been murdered on it.

    Breakfast was good. Location was excellent.

    Stayed in June 2023

  • Reviewed: 17 April 2023

    3.0
    Poor
    • Leisure trip
    • Group
    • King Studio with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The rudeness of mfers not minding themselves and their business!

    I liked the breakfast and the cute 92 yr old beautiful lady!

    Stayed in March 2023

  • Reviewed: 8 April 2023

    10
    I always enjoy my stay when I’m there
    • Leisure trip
    • Solo traveller
    • King Studio with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There was some broken cracks on the floor in the kitchen area that needs attention. Other than that the room was okay.

    The location was fine did not have breakfast

    Stayed in April 2023

  • Reviewed: 21 March 2023

    1.0
    I HATED IT!
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I didn’t like the fact the because people was bringing me stuff for my son because it was his birthday the staff assumed we was having a party and kicked me out and we wasn’t even there for 2 hrs! Didn’t give me the chance to explain what was going on or anything!

    I liked the size of the room.

    Stayed in February 2023

  • Reviewed: 16 August 2022

    3.0
    Poor
    • People with friends
    • Two-Bedroom Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    our suite was very dirty

    the staff where awesome

    Stayed in August 2022

Showing 1 – 25

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