562 Sutter Street, Union Square, San Francisco, CA 94102, United States
#38 of 222 hotels in San Francisco
Guests' ChoiceBased on 441 hotel reviews
8.5Cleanliness
9.0
Comfort
9.1
Location
9.3
Facilities
8.6
Staff
9.3
Value for money
8.2
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End of dialog contentReviewed: 4 May 2024
Mayan
IsraelToilet and shower
Good location, staff was extra helpfully, nicely designed
Stayed in April 2024
Reviewed: 4 May 2024
Mark
AustraliaHouse keeping had to be reminded every day there were 3 of us for linen
Funky eclectic fun
Stayed in May 2024
Reviewed: 4 May 2024
Cathyrn
United StatesI enjoyed the room and that it was convenient to corner stores and food shops
Stayed in May 2024
Reviewed: 2 May 2024
'
United StatesStyle is outdated and staff (mainly reception) could be a bit more professional and welcoming.
Clean, great location, and room was very comfortable.
Stayed in April 2024
Reviewed: 24 April 2024
Erika
United KingdomStaff were very nice and accommodating with our requests. The rooms were big and value for money. The location was also very good and central, so it was convenient to go around downtown.
Stayed in March 2024
Reviewed: 16 April 2024
Tova
United StatesTwo things: There should really be fridges in all rooms. Also, I think your filters need cleaning? My hub has bad caughing attacks until we turned off the fan.
Loved all the little beatnik touches. Very fun. Also loved the location! Perfect, centrally located.
Stayed in April 2024
Reviewed: 14 April 2024
Stephen
United Kingdomlocation
Stayed in March 2024
Reviewed: 11 April 2024
Harriet
United KingdomPerfect location for getting to all areas around Union Square and for walking further across the city. Loved the views from nearby Nob Hill and plenty of places for a wonderful breakfast, including the cafe attached to the hotel, around.
Stayed in April 2024
Reviewed: 3 April 2024
Hannah
United KingdomRoom a little dark. Could do with slippers.
Fantastic location. Quirky and modern property. Clean. Staff were quick to help with any request.
Stayed in April 2024
Reviewed: 3 April 2024
Hiba
United KingdomLack of room amenities but the staff were super helpful in finding alternative solutions
Staff are simply amazing
Stayed in March 2024
Reviewed: 1 April 2024
Katrien
BelgiumCute hotel and the staff is very friendly!
Stayed in March 2024
Reviewed: 30 March 2024
Mary
CanadaNot enough light in room
Stayed in March 2024
Reviewed: 30 March 2024
Courtney
New ZealandOnly a minor gripe, which is the lighting in the rooms. Okay during the day when it is light outside, however, trying to pack the night before leaving with no ceiling lights was slightly challenging!
Staff were lovely and super helpful. Rooms were beautiful and clean. Location is very central, so a good place to base yourself if you are exploring the city. Would stay again.
Stayed in March 2024
Reviewed: 16 March 2024
Yuyi
CanadaThe location is super convenient. Close to the BART, MRT, BUS, CABLE CARS. Union square is walkable. The surrounding area is safe even at midnight. Staff is helpful and friendly.
Stayed in March 2024
Reviewed: 14 March 2024
Dries
BelgiumBreakfast not being included was a bummer in the morning, but that’s an American standard I guess.
Receptionist very helpful and friendly. Rooms where top notch as the location.
Stayed in February 2024
Reviewed: 14 March 2024
Tracy
United KingdomRoom was quite gloomy and it didn’t have enough lights to brighten it
Clean, very comfy bed
Stayed in March 2024
Reviewed: 13 March 2024
Michael
AustraliaGreat location for union square
Stayed in March 2024
Reviewed: 11 March 2024
Heather
CanadaGreat location! Walking distance to China town and the BART. Staff were great, very friendly and helpful.
Stayed in March 2024
Reviewed: 11 March 2024
Martin
United StatesSometimes, the shower water can be a bit lukewarm if everyone is showering around the same time and the lights don’t really have a main control, so you will need to turn each one on and off separately.
The hotel was super cute, the staff were exceptional, and the bath products were amazing (especially for smell-sensitive people). Valet parking was lovely—to check your car in, you just park outside the hotel and let the front desk know when you check-in and give them your keys when you are ready. Our car was safely kept, and you just call the front desk 20 minutes in advance to retrieve it (it usually took only 5-10 minutes). We loved the central location of the hotel, and found the underground concierge tips on our board helpful and fun.
Stayed in March 2024
Reviewed: 8 March 2024
Andrew
CanadaN/A
The location was great, minutes away from a subway station and the cable car stops.
Stayed in March 2024
Reviewed: 6 March 2024
Matthew
United KingdomA little too close to Tenderloin. Issue with booking confirmation wasn’t too cool
Very comfortable and quiet! Staff friendly but gave you space. Great coffee downstairs
Stayed in March 2024
Reviewed: 2 March 2024
Valsan
IndiaBath towels and Bed spreads need more cleaner.
Room need more lighting.
Stayed in February 2024
Reviewed: 2 March 2024
Carol
AustraliaFantastic staff and hotel with great facilities and a cosy bar
Stayed in February 2024
Reviewed: 29 February 2024
Patricia
United StatesThe cocktail prices in the Obscenities bar.
Loved the room and bathroom - well-designed and nice touches in keeping with the theme. Service at the front desk was great - enjoyed a nice welcome sangria! The fortune cookie jar on each floor was a nice touch!
Stayed in December 2023
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