Two East 55th Street at Fifth Avenue, Midtown East, New York, NY 10022, United States
#48 of 411 hotels in New York
Guests' ChoiceBased on 114 hotel reviews
8.7Cleanliness
9.2
Comfort
9.3
Location
9.7
Facilities
8.8
Staff
9.0
Value for money
8.1
Free WiFi
8.5
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End of dialog contentReviewed: 11 November 2023
Brian
United StatesI didn’t like that I was told my room was an upgrade but we had to get a separate bed that wasn’t delivered on time. I had to walk to the front desk to ask for it to be delivered to my room. Considering the amount of money spent on the room, I would have expected this to be take care of prior. I’m was on a time crunch and we were exhausted so we had to take the time out of our day to get the bed delivered.
I enjoyed the butler service it was great. The staff very nice and the feeling of warmth.
Stayed in October 2023
Reviewed: 27 August 2023
John
United StatesOmer ‘The Hotel Concierge Extradonaire’ was so helpful and great with all the guests. In fact, all the staff we had encounters with during our stay were amazing! Will definitely recommend this hotel to others.
Stayed in August 2023
Reviewed: 5 August 2023
Mashael
United Arab EmiratesA bit expensive
Location was amazing , outstanding customer service .. Mustapha from the Concierge team was very friendly and helpful !
Stayed in July 2023
Reviewed: 1 August 2023
Coady
IrelandEverything. It’s so beautiful
Stayed in July 2023
Reviewed: 1 March 2023
Boorish
United StatesThey need more electrical outlets!! it is an old hotel built before the advent of mobile devices and all sorts of electrical needs.
The room was spacious and very much like home. An old world charm and antiques everywhere.
Stayed in December 2022
Reviewed: 6 January 2023
Marc
United StatesBeautiful room. Exceptional service.
Stayed in January 2023
Reviewed: 25 September 2022
Anna
United Arab EmiratesDue to the high demand at the hotel for an international event, the rates were way too expensive, especially for a late check-out policy. We were charged a full night rate for a 1-2hour extension after 1pm. Which definitely sucked.
Everything was really smooth. The room had a personal butler service, the staff was friendly and responsive to requests. The hotel is situated in a good location and is accessible. It was indeed a luxury service overall.
Stayed in September 2022
Reviewed: 30 August 2022
Rachel
United StatesA little pricey but worth it
Everything! Wow this was gorgeous
Stayed in August 2022
Reviewed: 18 August 2022
Sandra
United StatesWe had to leave early. But you still charged us for the extra day!
Always loved this hotel
Stayed in August 2022
Reviewed: 26 July 2022
Birgit
United Stateseverything always perfect no complaints
excellent service attention to details perfect location
Stayed in June 2022
Reviewed: 8 July 2022
James
South AfricaThe room didn’t have windows.
The location and the breakfast.
Stayed in June 2022
Reviewed: 8 July 2022
James
South AfricaNothing
The location was excellent. The rooms were comfortable and luxurious.
Stayed in June 2022
Reviewed: 5 January 2022
Doreen
United Statesstaff were excellent
Stayed in December 2021
Reviewed: 4 January 2022
Mark
United StatesI gave a 9 not a 10 because the heating unit was so loud and constantly running it was very hard to sleep
Excellent service all the way around
Stayed in January 2022
Reviewed: 30 November 2021
Frank
United StatesGiven room on 3rd floor with no views!
Stayed in November 2021
Reviewed: 21 November 2021
Alwaleed
United Arab Emiratesbreakfast restaurant serves is bad.
room
Stayed in November 2021
Reviewed: 19 September 2021
Chenghez
Saudi ArabiaGiven the limited facilities and size of the room -- it was not the best value for money.
Excellent location. The staff were very professional and friendly and went out of the way to help you. The rooms were of a good size and very clean.
Stayed in August 2021
Reviewed: 11 September 2021
Dejure
United StatesI had only the coffee first couple of days and went to the lobby to find it. The last day I ordered room service which was fine but I miss the dining room. I do not view This has the hotels fault and attribute it to restating after the worst of COVID. Now as it resurgence I suspect it’s still closed.
Stayed in August 2021
Reviewed: 4 September 2021
Guest
SwitzerlandLocation
Stayed in August 2021
Reviewed: 23 August 2021
Grant
United StatesIt took us over 35 minutes to check in and there was only one person working at the desk at peak check in time. It felt like a very long time to wait with a small baby. All the staff were very nice.
Plush hotel with a great location. Great onsite amenities, the King Cole bar is not to be missed. Butler on every floor is a very nice touch. Comfortable beds and rooms very super quiet considering we were in the heart of NYC. We had three tvs in our suite which was very cool. We were travelling with our 1 y/o. The hotel staff were very accommodating, they made him special meals, brought up a highchair and rolled in a great crib. We will be back.
Stayed in August 2021
Reviewed: 3 May 2024
Ryan
United KingdomThe reception was being refurbed which we was not told about. This made checking in slightly difficult. The room had some items loose or “scuffed” although very minor we didn’t expect these from such a prestigious hotel.
The location and the room
Stayed in April 2024
Reviewed: 2 May 2024
Khaled
United Arab EmiratesI never seen a hotel in my entire life that never serve a hot breakfast. Ordered eggs and they told me only we serve cold breakfast. Breads and jams. Why such luxury name and charging triple the price of other hotels can’t even serve a hot breakfast. There’s no coffee machine not enough water in the room. Some 3 star hotels gives much better services than them.
Nothing, it’s like a motel. I never seen such bad service and also no one seems caring about the guest.
Stayed in April 2024
Reviewed: 17 February 2023
Sean
United Statesold school charm
location
Stayed in February 2023
Reviewed: 15 February 2023
Sean
United Statesbeautiful property
location and the history about the hotel
Stayed in February 2023
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