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Reviews of TownePlace Suites Sacramento Airport Natomas 3 stars

4090 East Commerce Way, Sacramento, 95834, United States

#4 of 81 hotels in Sacramento

Guests' Choice

Review score

Based on 229 hotel reviews

8.9

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    9.1

  • Location

    9.1

  • Facilities

    9.1

  • Staff

    9.3

  • Value for money

    8.4

  • Free WiFi

    8.5

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Showing 76 – 100

  • Reviewed: 29 July 2021

    9.0
    Wonderful stay
    • Family with young children
    • Studio, 2 Queen
    • Stayed 1 night
    • Submitted via mobile

    Covid protocols are still preventing some 'niceties', like breakfast. But the grab and go is okay.

    Friendly staff, newer facility, small convenience store across the street that was clean and nicely stocked (it's advertised as a liquor store but it has a wide array of items). The suite's kitchenette is very nice

    Stayed in July 2021

  • Reviewed: 27 June 2021

    9.0
    Love it!1
    • Leisure trip
    • Couple
    • Studio, 1 King, Sofa bed
    • Stayed 2 nights

    The snack shop had very few options.

    Exceptional customer service at check-in. I asked for the 4th floor and a quiet room and that is what we got.

    Stayed in June 2021

  • Reviewed: 10 April 2024

    7.0
    I would stay here again but bring my own breakfast food.
    • Leisure trip
    • Couple
    • Studio, 2 Queen
    • Stayed 4 nights

    The breakfast was horrible. Frankly, serving stale old buns, and muffins doesn't qualify as a breakfast. Only kids cer4eal really? How about granola maybe-something healthier. Powered eggs, sausages that weren't cooked fully, oatmeal not cooked long enough. Microwaved packages of things called breakfast sandwiches-I could easily have gotten something similiar at a gas station mini-mart. I just feel a classy place like this should be providing a breakfast of equal quality. The whole thing was a huge disappointment considering how nice everything else was about this property.

    Location was really nice. I loved being out of the hustle and bustle of a big city but close enough to access things when I had to.

    Stayed in April 2024

  • Reviewed: 1 February 2024

    7.0
    Good
    • Family with young children
    • Studio, 1 King, Sofa bed
    • Stayed 1 night
    • Submitted via mobile

    I didnt like when i walked in the room in smelt like sweaty socks.

    I love how the bed was soft and the place its self was clean.

    Stayed in January 2024

  • Reviewed: 20 November 2023

    5.0
    not great for airport needs. fine if doing business in Sacramento.
    • Leisure trip
    • Solo traveller
    • Studio, 2 Queen
    • Stayed 1 night
    • Submitted via mobile

    airport shuttle doesn’t start till 7am and apparently you can only take it if you separately paid for park & fly. none of this is outlined on the ad here, and I would’ve stayed elsewhere if I knew this as I have to pay for parking at the airport now. they offered a taxi service that I could pay for instead and I asked about leaving my car and the front desk agent said oh no you needed to pay for that earlier.

    clean and nice

    Stayed in November 2023

  • Reviewed: 25 July 2023

    7.0
    Clean but left a bland taste in our mouths.
    • Leisure trip
    • Family with young children
    • Studio, 2 Queen
    • Stayed 1 night
    • Submitted via mobile

    The included breakfast was TERRIBLE- no variety, everything pre-packaged except overly watery oatmeal. It was vending machine items wrapped in plastic, unripe fruit and picked over yogurts.

    Very good lighting and carpeting in the hallways. The room's kitchen was very well stocked.

    Stayed in July 2023

  • Reviewed: 23 April 2023

    7.0
    Just so-so
    • Leisure trip
    • Solo traveller
    • Studio, 1 King, Sofa bed
    • Stayed 2 nights

    Hotel looked older than pics on website. needs some new decor?

    Good breakfast options!

    Stayed in April 2023

  • Reviewed: 5 January 2023

    5.0
    The room was nice but could go down on price and housekeeping needs to clean better
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed - Hearing Accessible
    • Stayed 1 night
    • Submitted via mobile

    The room was not clean. Good on the ground and bathroom not clean.

    Not good. Messy.

    Stayed in January 2023

  • Reviewed: 19 October 2022

    7.0
    Was good except the noise.
    • Leisure trip
    • Family with young children
    • 1 Bedroom Suite, 1 King, Sofa bed
    • Stayed 5 nights
    • Submitted via mobile

    The noise from the traffic, you could hear the cars all the time. It would even wake you up.

    Not good

    Stayed in September 2022

  • Reviewed: 3 October 2022

    5.0
    Passable
    • Leisure trip
    • Couple
    • Studio, 1 King, Sofa bed
    • Stayed 1 night
    • Submitted via mobile

    Beware, no airport shuttle on weekends.

    Stayed in October 2022

  • Reviewed: 9 September 2022

    7.0
    Room was big bright and clean, some minor issues. Would stay there again.
    • With a pet
    • Leisure trip
    • Solo traveller
    • Studio, 2 Queen
    • Stayed 3 nights
    • Submitted via mobile

    There was a surprise charge of $75 for pet cleaning. Also, a large window had a huge crack all the way through it from top to bottom and looked like it might fall out. I told the front desk and they said they already knew about it. And last, this is more of a suggestion… hotels which allow pets should close off the area beneath beds so scared animals don’t hide under there because it can be difficult to for owners to reach them to get them out when they’re frightened.

    The room was large, clean, and had a kitchen stocked with pans, dishes, utensils and an apt size refrigerator. The bed was very comfortable, the AC worked very well, and the shower supplies (shampoo, conditioner, body wash) were excellent.

    Stayed in September 2022

  • Reviewed: 6 September 2022

    3.0
    Dissapointing
    • Leisure trip
    • Family with young children
    • Studio, 2 Queen
    • Stayed 1 night

    Broken coffee maker in room, stain on bedspread when we arrived. We had two small dogs and told there was a $20.00 per pet policy which was what we expected. However, upon check out I was surprised with an additional fee of $75.00 which I was never told about. I was informed it was for deep cleaning and always charged as part of the pet fee. I said I was not informed about this ahead of time and the front desk attendant just shrugged and said it was required for all guests who had pets? Not happy with the surprise $75.00 extra fee.

    We did not eat breakfast

    Stayed in September 2022

  • Reviewed: 7 July 2022

    6.0
    the location was great but could use a little more attention to the cleanliness of the rooms
    • Leisure trip
    • Family with young children
    • Studio, 2 Queen
    • Stayed 1 night
    • Submitted via mobile

    the toilet seat in the bathroom was not clean. the shower had hair in it ( a decent amount) which led me to think that it wasn’t even cleaned. my anointing room as well toilet was discussing. table wasn’t cleaned maybe wiped but not cleaned. for the amount of money I expect to arrive to a clean room.

    location

    Stayed in July 2022

  • Reviewed: 22 April 2022

    1.0
    Not worth the price
    • Business trip
    • Solo traveller
    • Studio, 1 King, Sofa bed
    • Stayed 2 nights
    • Submitted via mobile

    The staff was nice helpful respectful The lobby area nice presentable and clean. The pool dirty My room dirty my bedding dirty I understand we are going through a pandemic but I feel as though that room basically the bed was just made over like with no new sheets or anything The bathroom one of the handles broke on the drawers right when I was getting ready to pull it just already just fell for this to be semi new hotel I wished I would have stayed at establishment that I knew my money would go for like if I wanted to stay at a motel 6 I would have paid the motel 6 amount of money to stay at that type of establishment what I paid to stay at this hotel was not worth what I got in return it could have been the room but like I said the pool was not cleaned it's just wasn't clean you could tell that these rooms are lived in but housekeeping in management need to do a little bit better. Only thing I can really say was a five star was the hospitality.

    Honestly, I liked how when I went in the room the TV was on and it greeted me with my name.

    Stayed in April 2022

  • Reviewed: 6 April 2022

    6.0
    I will not stay at this hotel again
    • Leisure trip
    • Couple
    • Studio, 1 King, Sofa bed
    • Stayed 1 night
    • Submitted via mobile

    it was not clear during the reservation process that the shuttle does not operate 24 hours. The first shuttle is at 7 am, forcing me to take an Uber to the airport for about $17. No dining facilities in the hotel and no decent restaurants nearby. Air conditioning is intermittent and the varying noise levels makes sleeping difficult

    Stayed in April 2022

  • Reviewed: 13 February 2022

    7.0
    Good
    • With a pet
    • Leisure trip
    • Family with young children
    • Studio, 2 Queen
    • Stayed 1 night

    There wasn't much to choose from for the breakfast choices.

    Stayed in February 2022

  • Reviewed: 13 February 2022

    6.0
    Pleasant
    • Business trip
    • Solo traveller
    • Studio, 1 King, Sofa bed
    • Stayed 1 night
    • Submitted via mobile

    My was not deeply clean on the shower mat it still had hair as well as the curtain to the bed wasn’t all the way down. They did not change the lotion it was half used. The staffing wasn’t welcoming

    I enjoyed the location and the downstairs area. The bed was comfortable.

    Stayed in February 2022

  • Reviewed: 9 January 2022

    6.0
    It's was fair for the price.
    • Leisure trip
    • Family with young children
    • Studio, 2 Queen
    • Stayed 2 nights
    • Submitted via mobile

    There was no extra blankets or sheets, not bathroom snelled like a moldy/dirty towel. We were not advised in advance breakfast would only include a paper bag w water, muffin and bar.

    My family and I stayed in a studio. It was nice to have a full refrigerator and table to seat down and eat.

    Stayed in January 2022

  • Reviewed: 8 November 2021

    3.0
    Disappointing
    • Leisure trip
    • Family with young children
    • 1 Bedroom Suite, 1 King, Sofa bed
    • Stayed 1 night
    • Submitted via mobile

    The hotel was nice but the people in the room above us were extremely loud and the AC unit in my room was horrible. The sound of the AC unit kept me up all night, I even turned it off but for some reason it kept turning itself back on. I got no sleep and I’m just overall disappointed.

    The hotel was nice but that’s all.

    Stayed in November 2021

  • Reviewed: 25 September 2021

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Studio, 1 King, Sofa bed
    • Stayed 1 night
    • Submitted via mobile

    Shower door didn't stay closed,rolled back so water from shower got on floor.. shower floor cracked.. dishes were dirty like they were just stuck back into the drawers..coffee mugs severely stained from coffee.

    Clean overall, quiet and allowed early check in

    Stayed in September 2021

  • Reviewed: 11 February 2022

    10
    it was wonderful staying there!
    • Leisure trip
    • Group
    • Studio, 2 Queen
    • Stayed 1 night
    • Submitted via mobile

    the building

    everything

    Stayed in February 2022

  • Reviewed: 1 January 2022

    10
    Excellent
    • Business trip
    • Family with young children
    • Studio, 2 Queen
    • Stayed 1 night
    • Submitted via mobile

    They didn’t serve breakfast nor do they inform you before you reserve with them!

    Friendly staff very professional

    Stayed in December 2021

  • Reviewed: 6 June 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Studio, 1 King, Sofa bed
    • Stayed 5 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in June 2024

  • Reviewed: 31 May 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed - Hearing Accessible
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in May 2024

  • Reviewed: 20 May 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Studio, 1 King, Sofa bed
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in May 2024

Showing 76 – 100

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