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Reviews of Tru By Hilton Ashburn One Loudoun, Va 3 stars

44732 Endicott Drive, Ashburn, VA 20148, United States

#1 of 6 hotels in Ashburn

Guests' Choice

Review score

Based on 195 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.8

  • Location

    9.3

  • Facilities

    8.6

  • Staff

    8.7

  • Value for money

    8.1

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Showing 1 – 25

  • Reviewed: 6 May 2024

    9.0
    Superb
    • Leisure trip
    • Group
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The breakfast

    Terrible

    Stayed in May 2024

  • Reviewed: 8 April 2024

    9.0
    Superb
    • Leisure trip
    • Group
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Very clean, great location. Bright, comfortable decor. Helpful staff

    Stayed in April 2024

  • Reviewed: 1 April 2024

    8.0
    Very good
    • Solo traveller
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Location

    Stayed in March 2024

  • Reviewed: 10 March 2024

    9.0
    Superb
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    near resto

    Stayed in March 2024

  • Reviewed: 23 January 2024

    8.0
    It was good, I will return again
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night

    The rooms if were bigger for the price would have been great

    Breakfast is standard American. The location is 10/10 ..everything you need is in walking distance The staff are very helpful

    Stayed in December 2023

  • Reviewed: 31 December 2023

    8.0
    Good -- Would come back
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night

    1) Would have preferred Larger rooms for the money charged 2) They do not have microwave at rooms .and have one central one near the front desk . would love to have one at rooms 3) Need to replace the Hot water and coffee pods at front desk frequently 4) They are close to Washington-Dulles airport however they only have the shuttle service on request that you have to book early both for arrival and departures . There is no scheduled shuttle service to Washington-Dulles airport. 5) The hand sanitizers and Hand soap dispensers at the common rest rooms on the lobby floor( first floor) did not have the sanitizing liquid or hand soap in them.

    here is the list 1) Room cleanliness 2) Room Servicing Staff 3) Breakfast is typical however prepared daily 4) The front desk people were really helpful 5) The location is excellent (food , clothing , shoes, coffee and practically anything you need is at walking distance form the property) 6) Smart TV at room. 7) Safely park your car and fly ..My car was there for 40 days as I flew out of USA. 8) The gym was well equipped 9) They have a swimming pool which i did not use 10) They have a facility to play snooker at the lobby floor (first floor)

    Stayed in December 2023

  • Reviewed: 18 December 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night

    Noise

    Did not eat

    Stayed in December 2023

  • Reviewed: 2 December 2023

    7.0
    Good
    • Business trip
    • Solo traveller
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No microwave or ice bucket

    Location

    Stayed in December 2023

  • Reviewed: 16 November 2023

    8.0
    Very good
    • Leisure trip
    • Group
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights

    The breakfast was absolutely terrible. But that was my only fault with my stay.

    Very welcoming staff, clean and pristine hotel with both indoor and outdoor lounge areas. This is also in an amazing location. Literally a 1 min walk to clothing, food, beverages, and dessert stores. Super amazing attractions nearby as well

    Stayed in November 2023

  • Reviewed: 12 November 2023

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 3 nights

    All staff the hotel we very helpful, and nice. The room was spacious and clean. The gym was well equiped,

    Stayed in November 2023

  • Reviewed: 22 October 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Not impressed with the quality of the breakfast

    Stayed in October 2023

  • Reviewed: 16 October 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights

    They could do a better job of doing maintenance. For example our A/C was super noisy so we kept it turned off but the blankets were not warm enough to keep us warm. The bike in the gym was out of service and the hand sanitizer dispenser was empty. The breakfast was also just meh and could include more healthy food items.

    It's a newly build and modern hotel with thoughtful design choices. The location is also good and withing walking distance of One Loudoun downtown. The staff were very friendly and helpful and the lobby had good amenities and was nice to hang out in.

    Stayed in October 2023

  • Reviewed: 21 August 2023

    8.0
    The hotel was very nice, but not significantly enough to justify to very high price.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 5 nights

    The pool was small and always full of rowdy loud teenagers. It was so bad, that even my young son decline to use the pool out of disgust and discomfort. We also asked twice for our room to be refreshed after a few days, but this was not done, until the following day, after I asked a third time. The cleaning staff turned on the room waking alarm for 6AM, without us asking for this. They did it again after refreshing the room. This caused us to be shocked awake after a long flight and jet lag. We were not business travelers, did not need an alarm, and were not asked whether we wanted it turned on. I took multiple attempts to finally get it turned off. Ruined sleep.

    The information provided by staff about breakfast hours were vague and caused us to miss breakfast on Monday morning. However, the staff did make extra effort to provide food for us, after 9AM.

    Stayed in August 2023

  • Reviewed: 2 August 2023

    7.0
    Fantastic location
    • Leisure trip
    • Solo traveller
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Breakfast was disappointing. Very average. For a hotel that caters to Gen Z and the environment in their philosophy and decor- get a push button expressio/cappuccino machine for the lobby/breakfast area and do away with all the plastic half and half cream and butter packets. Also start breakfast at 6:00 instead if 7:00. Also let your customers know during checking there is no housekeeping service unless requested.

    Location was fabulous- close to shops and restaurants.

    Stayed in July 2023

  • Reviewed: 22 April 2023

    8.0
    served the purposes
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    noise very late at night/ early morning coming from floor above. happened every night

    good location and good price

    Stayed in April 2023

  • Reviewed: 25 February 2023

    8.0
    Very good
    • Business trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    N/A.

    The hotel was clean and the room was very comfortable. I would stay here again. Very convenient to Rte. 7 and the shops and restaurants in One Loudoun.

    Stayed in February 2023

  • Reviewed: 20 February 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    it was hard to get ahold of the staff sometimes when we called down. the comforter was paper thin and the pillows were way too soft, you felt like your head was directly on the mattress.

    the location was great and it was very clean. the staff was accommodating.

    Stayed in February 2023

  • Reviewed: 29 December 2022

    7.0
    Room was nice for the price. The bathroom was very spacious.
    • Leisure trip
    • Group
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The free breakfast was no so good.

    The location was great. The breakfast was not so good

    Stayed in December 2022

  • Reviewed: 15 December 2022

    9.0
    Superb
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Mobility and Hearing Access
    • Stayed 1 night
    • Submitted via mobile

    just a lot of weird noises in the room

    new and clean. different

    Stayed in December 2022

  • Reviewed: 19 November 2022

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Smaller room size

    Location, room quality

    Stayed in November 2022

  • Reviewed: 13 September 2022

    8.0
    A good experience…
    • Leisure trip
    • People with friends
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The internet

    car park

    Stayed in September 2022

  • Reviewed: 29 August 2022

    8.0
    It's Tru
    • Business trip
    • Solo traveller
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 6 nights
    • Submitted via mobile

    No microwave in room. Small desk.

    Rooms were clean and comfy. Staff was amazing. Location is good for walkable food and entertainment options. Breakfasts were great

    Stayed in July 2022

  • Reviewed: 22 July 2022

    7.0
    Ok
    • Business trip
    • Family with young children
    • King Room
    • Stayed 1 night

    In

    We were trapped in because of location far too expensive for that hotel

    Stayed in June 2022

  • Reviewed: 28 June 2022

    8.0
    will always stay at this hotel if I am visiting Ashburn, Virginia
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    none

    The location, cleanliness, the staff plus the amenities were all excellent

    Stayed in May 2022

Showing 1 – 25

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