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  5. Reviews of Extended Stay America Select Suites - Springdale

Reviews of Extended Stay America Select Suites - Springdale 1 stars

4397 Dixie Industrial Drive, Springdale, AR 72762, United States

#15 of 15 hotels in Springdale

Guests' Choice

Review score

Based on 22 hotel reviews

4.8

Score breakdown

  • Cleanliness

    5.7

  • Comfort

    6.2

  • Location

    7.3

  • Facilities

    5.9

  • Staff

    7.4

  • Value for money

    6.4

  • Free WiFi

    7.5

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Showing 1 – 22

  • Reviewed: 20 May 2024

    5.0
    The beds are uncomfortable. The toilet was disgusting. The tub needs to be replaced and there was 1 roach on the wall
    • Leisure trip
    • Solo traveller
    • Studio
    • Stayed 1 night
    • Submitted via mobile

    Roaches

    The new General Manager is amazing. He’s trying so hard to make sure his hotel is running smoothly

    Stayed in May 2024

  • Reviewed: 13 May 2024

    4.0
    You pay for what you get. I barely got that. Thankful it wasn't worse.
    • Business trip
    • Solo traveller
    • Studio
    • Stayed 1 night
    • Submitted via mobile

    It is what it is, 4 out of 10 clean and environment.

    The bed was fine. It was cheap. That's about all I can say.

    Stayed in May 2024

  • Reviewed: 27 May 2024

    1.0
    Very poor
    • Leisure trip
    • Family with young children
    • Deluxe Studio
    • Stayed 2 nights
    • Submitted via mobile

    Getting there and find out they double book the room and was giving to the people the arrive before me

    Nothing Hotel double book and I when I arrive there was mot room available for me and my family

    Stayed in May 2024

  • Reviewed: 20 May 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Studio
    • Stayed 2 nights
    • Submitted via mobile

    Every thing that good

    Nice place and cleaning

    Stayed in May 2024

  • Reviewed: 12 May 2024

    3.0
    Definitely not the best.
    • Leisure trip
    • Couple
    • Deluxe Studio
    • Stayed 2 nights
    • Submitted via mobile

    It looked like the pics except the pics were taken years ago when it was new. I can live with the furniture being old & the paint chipping. The room had a smell to it. We went & bought freshener. It was coming out of the AC. The corners of floors were dirty. Baseboards weren't wiped in a while. It was not disgusting but could have been cleaner. The people staying there were a little shady. However I didn't feel unsafe. They were guests so nothing you can do. I think they lived there not just a few day customers. If you are used to nicer hotels this isn't it. If you are looking for a less expensive place to lay your head a day or two, it's fine. We arrived at 1130pm. We had to use a phone in the lobby to have someone come let us in. The window was rolled down so no one was at the desk. It took calling the company to get someone to come let us in. It took 30 min. The lady was outside with her husband smoking in the parking lot. The husband was helpful getting us a cart so we could unload our things. I wouldn't go back & stay but only bc there are plenty of different options. We were there for a state ball tournament & the prices were crazy bc of that. This was $85 a night plus tax. Price is why we chose it. I didn't want to spend 450$. This place could be a lot nicer if it was cleaned better & you weren't waiting so long to get checked in. Especially at that time of night.

    The beds were comfortable and the location was great.

    Stayed in May 2024

  • Reviewed: 6 May 2024

    1.0
    Just not a good hotel to stay at
    • Leisure trip
    • Couple
    • Deluxe Studio
    • Stayed 1 night
    • Submitted via mobile

    No toilet paper was in the room. When I asked the front desk they said they had none. The room had a musky smell to them.

    Location

    Stayed in May 2024

  • Reviewed: 17 April 2024

    1.0
    Very poor
    • Leisure trip
    • Family with young children
    • Studio
    • Stayed 2 nights
    • Submitted via mobile

    They did not call me to tell me that my reservation was canceled not have a room for me when I arrived had you drive around all day looking for a hotel that took pets was exhausted after driving all night but the lady at the front desk was amazing she finally got me in and got me settled and let me stay an extra day so for that thank u

    I like it the location it was very close to my daughter very helpful staff the lady at the front desk was an older lady she was amazing she needs a raise

    Stayed in April 2024

  • Reviewed: 7 April 2024

    1.0
    Uncomfortable and felt extremely unsafe.
    • Leisure trip
    • Couple
    • Studio
    • Stayed 1 night
    • Submitted via mobile

    the check in process was very disorganized and lengthy - the lady asked me 4 times if I’d prepaid or needed to pay. Then, the staff was MIA before 10:00pm and at checkout at around 9:00am they were still gone with a pile of key cards just laying on the counter. The room was freezing when we walked in and the tv was on - but no batteries anywhere so we had to just unplug it to turn it off. The mattress also kept sliding off the frame, and was horribly uncomfortable. The bathroom had a yellow type of substance crusted and running down the walls, and the toilet wasn’t even attached to the floor so it fell forward every time we used it. The shower however was clean with decent water pressure. Due to the TV being on and missing staff - we didn’t sleep well anyway for fear of someone trying to come in or break into our vehicle during the night based on the people hanging around outside. There are also zero cameras anywhere according to the lady who checked us in so that was unsettling as well. I’m short - almost $80 was waaaaaayyyyy too much for this room and had staff been seen anywhere I would have immediately requested a refund. I can honestly say we questioned just sleeping in our truck instead - very poor experience.

    the location was easy to get to, and the grounds were clean

    Stayed in April 2024

  • Reviewed: 14 March 2024

    1.0
    Very poor
    • Leisure trip
    • Couple
    • Deluxe Studio
    • Stayed 1 night
    • Submitted via mobile

    Filthy Dirty. Walls splattered with nastiness. Stains and counters falling apart

    Nothing.

    Stayed in March 2024

  • Reviewed: 26 February 2024

    3.0
    Do not go here
    • Family with young children
    • Studio
    • Stayed 1 night
    • Submitted via mobile

    Beds uncomfortable. Cockroach in the bathroom. No curtains covering window to keep out light at night. No coffee maker in room. Room could have been cleaner. Suppose to be a smoke free facility and it smelled like cigarettes and weed. Hallway to room smelled like moldy wet carpet.

    Location

    Stayed in February 2024

  • Reviewed: 15 August 2023

    1.0
    I thought I'd been in the worst hotel until now
    • Leisure trip
    • Family with young children
    • Studio
    • Stayed 1 night
    • Submitted via mobile

    The rest of the hotel. I didn't know it was modeled after a halfway house and felt so much like one. The beds are absolutely atrocious. I've seen beds in hospitals better than those. There's no amenities like soap, shampoo, or even toilet paper. Luckily walmart is near by so you can get those basics. The rooms smell of mold covered with bleach in a last ditch effort to hide the smell. Thankfully I only had to stay for 1 night. Anyone else that has to be there longer you might be better off just staying the night in jail.

    The lady at the front desk was awesome.

    Stayed in August 2023

  • Reviewed: 15 February 2023

    1.0
    Never staying here again
    • Business trip
    • Solo traveller
    • Studio
    • Stayed 3 nights
    • Submitted via mobile

    I ended up going somewhere else after the first night and eating the cost of the following two nights that I had booked. Every entrance had groups of smokers right at the doors. I killed quite a few roaches, and the mattress was awful.

    The price was in my budget

    Stayed in February 2023

  • Reviewed: 15 May 2024

    5.0
    Passable
    • Leisure trip
    • Group
    • Deluxe Studio
    • Stayed 1 night

    There are no comments available for this review

    Stayed in May 2024

  • Reviewed: 13 June 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe Studio
    • Stayed 3 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in June 2024

  • Reviewed: 13 June 2024

    1.0
    Very poor
    • Leisure trip
    • Family with young children
    • Studio
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in May 2024

  • Reviewed: 1 May 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Studio
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in April 2024

  • Reviewed: 24 February 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Studio
    • Stayed 7 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in February 2024

  • Reviewed: 24 August 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Studio
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in August 2023

  • Reviewed: 11 August 2023

    2.0
    Very poor
    • Business trip
    • People with friends
    • Studio
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in August 2023

  • Reviewed: 2 June 2023

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Studio
    • Stayed 2 nights

    There are no comments available for this review

    Stayed in June 2023

  • Reviewed: 20 March 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Studio
    • Stayed 4 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in March 2023

Showing 1 – 22

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