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Reviews of The Crystal Apartments 4 stars

35 Medburn Road, Camps Bay, 8001 Cape Town, South Africa

#616 of 1,996 Holiday rentals in Cape Town

Guests' Choice

Review score

Based on 309 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.6

  • Location

    9.3

  • Facilities

    8.6

  • Staff

    8.6

  • Value for money

    8.4

  • Free WiFi

    7.9

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Showing 1 – 25

  • Reviewed: 11 March 2024

    8.0
    Very good
    • Business trip
    • People with friends
    • Luxury Two-Bedroom Apartment
    • Stayed 2 nights
    • Submitted via mobile

    Shower was clogged. 2nd bedroom no air con. Got injured with hood where the extractor in kitchen.

    View

    Stayed in March 2024

  • Reviewed: 23 February 2024

    9.0
    In all very happy
    • Leisure trip
    • Couple
    • Luxury One-Bedroom Apartment
    • Stayed 5 nights
    • Submitted via mobile

    I felt the welcome to the property was not opitimal, A female at the the reception on arrival was not friendly and helpfull

    Stayed in February 2024

  • Reviewed: 29 January 2024

    8.0
    Great property. Amazing views and pool as advertised. Lovely staff. Safe and secure.
    • Leisure trip
    • Family with young children
    • Luxury Two-Bedroom Apartment - Loft
    • Stayed 2 nights
    • Submitted via mobile

    Fridge had no shelves in the door - someone must have broken them and not replaced. Big echoey main living area meant the bedroom upstairs was very unprotected from any noise and felt hot due to rising heat from below and the living room wasn’t very cosy. Load shedding protection didn’t cover lights and sockets. There was a box in the corner of the room but it didn’t seem to do anything. That meant bathrooms dark during power cuts. You can’t sit on the balcony which was a bit small but fine to stand on.

    Great pool, warm with amazing view. Secure underground car park. Washing and drying facilities. Very good air conditioning. Massive kitchen. Great communication from property in booking app and WhatsApp. Early check in arranged by Marudza without me even asking. Would stay again.

    Stayed in January 2024

  • Reviewed: 28 January 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Luxury Two-Bedroom Apartment - Loft
    • Stayed 7 nights
    • Submitted via mobile

    Nothing

    Everything was really good

    Stayed in January 2024

  • Reviewed: 28 January 2024

    7.0
    As described, clean and great views.
    • Leisure trip
    • People with friends
    • Luxury Two-Bedroom Apartment
    • Stayed 2 nights
    • Submitted via mobile

    The second bedroom had a fan in but still could benefit from having aircon.

    Beautiful views… lovely pool to cool down in.

    Stayed in January 2024

  • Reviewed: 22 January 2024

    7.0
    Good
    • Leisure trip
    • People with friends
    • Luxury Two-Bedroom Apartment - Loft
    • Stayed 2 nights
    • Submitted via mobile

    The one bedroom was an open plan loft, fine maybe for kids but not an adult couple. The loft was hot and without air- conditioning. (Hot air rises so the aircon below had no effect.)

    Cleanliness, fittings, location, and view.

    Stayed in January 2024

  • Reviewed: 10 January 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Luxury Two-Bedroom Apartment
    • Stayed 5 nights
    • Submitted via mobile

    Not clean Not well maintained, faulty heavy door Filthy bathrooms

    Location and view

    Stayed in January 2024

  • Reviewed: 9 January 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Luxury Two-Bedroom Apartment - Loft
    • Stayed 4 nights

    The DSTV was not working for 3 of my 4 days of stay. The previous people who stayed in the flat did report malfunction of DSTV and management didn't anything about it.

    The place was beautiful and well kept. The caretaker was my hero because he did everything in his power to get my DSTV to work. The staff were very helpful

    Stayed in December 2023

  • Reviewed: 8 January 2024

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Luxury Two-Bedroom Apartment - Loft
    • Stayed 4 nights
    • Submitted via mobile

    Electricity issues Overhead extractor fans very low - we all hit out heads on it!

    Clean apartment Friendly helpful staff Great secure parking Nice pool area Well stocked apartment Comfy beds

    Stayed in January 2024

  • Reviewed: 28 December 2023

    8.0
    Going the exstra mile
    • Leisure trip
    • Couple
    • Luxury One-Bedroom Apartment
    • Stayed 7 nights
    • Submitted via mobile

    I would have made the housekeeping part of the package. The couch is super uncomfortable. And then I would put maybe just 2 or 4 bottles of still water in the fridge. Go the extra mile for guests. Then the person checking you in should have an attitude even when you mentioned your checking in late because of your flight time.

    The apartments was very nice

    Stayed in December 2023

  • Reviewed: 15 November 2023

    9.0
    A high quality self catering apartment. We will use again.
    • Leisure trip
    • Couple
    • Luxury One-Bedroom Apartment
    • Stayed 2 nights
    • Submitted via mobile

    Bit of a walk up the hill. Uber is your friend.

    A spacious apartment that was clean and comfortable.

    Stayed in November 2023

  • Reviewed: 8 November 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Luxury One-Bedroom Apartment
    • Stayed 6 nights
    • Submitted via mobile

    The space and staff

    Stayed in November 2023

  • Reviewed: 30 October 2023

    7.0
    Good
    • Leisure trip
    • Group
    • Luxury Two-Bedroom Apartment
    • Stayed 3 nights

    other room there were cracks and the paint was falling off ,the bathroom was bad

    the view was perfect

    Stayed in October 2023

  • Reviewed: 24 October 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Luxury One-Bedroom Apartment
    • Stayed 6 nights
    • Submitted via mobile

    The cleaning staff kept on drinking my bottle of vodka in our room and they would just wash the dishes and not clean the room…. I really wish for the management to change the cleaning staff, or else they will loose clients due to this

    Every.. the location.. the receptionist… the view oh my word😍

    Stayed in September 2023

  • Reviewed: 23 October 2023

    8.0
    Comfortable and cosy
    • Leisure trip
    • Family with young children
    • Luxury Two-Bedroom Apartment
    • Stayed 10 nights
    • Submitted via mobile

    The cleaning was being done too quick by the maid and dishes left in the dishwasher and the toilets not cleaned properly

    It is ideally located for the activities that we wanted to do and excellent view on the bay

    Stayed in October 2023

  • Reviewed: 16 October 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Luxury One-Bedroom Apartment
    • Stayed 5 nights

    Please follow up on requests made on the booking form. I had requested an extra large bed (king) and we were in a queen bed. They did move us to the room with the extra large bed.

    Everything, the view, the room was super clean and everything was in good order. The inverter was an awesome touch! The privacy is amazing and the fact that you do not get to see most of the guests when going up to your apartment.

    Stayed in September 2023

  • Reviewed: 9 October 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Luxury One-Bedroom Apartment
    • Stayed 3 nights
    • Submitted via mobile

    1. The wifi is disappointingly unreliable. 2. The television set and DSTV package are not up to par for such a great facility.

    1. The location is impeccable. 2. The controlled access is great.

    Stayed in October 2023

  • Reviewed: 1 October 2023

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Luxury One-Bedroom Apartment
    • Stayed 3 nights
    • Submitted via mobile

    Get solar power or generator for load shedding

    Stayed in October 2023

  • Reviewed: 28 September 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Luxury Two-Bedroom Apartment - Loft
    • Stayed 5 nights
    • Submitted via mobile

    Everything beside we had issues with the stove but which is understandable things happen

    Stayed in September 2023

  • Reviewed: 22 September 2023

    8.0
    Beautiful place and great staff
    • Leisure trip
    • Couple
    • Studio
    • Stayed 4 nights
    • Submitted via mobile

    There is nothing I didn't like

    Beautiful apartment

    Stayed in September 2023

  • Reviewed: 10 September 2023

    9.0
    Our stay at Crystal Apartments
    • Leisure trip
    • Couple
    • Luxury One-Bedroom Apartment
    • Stayed 4 nights
    • Submitted via mobile

    Personally, I wish the bedroom had the same air con in the living room as it got cold in there. We got used to loadshedding but it would help a lot if guests are offered a note on the different times it'll happen. On our check- out morning, it commenced at 8am which was a bit of inconvenience. I'm not sure why, but the bath tub water was brown! The shower, bath sink and kitchen tap water was fine but I couldn't understand the bath situation.

    This place is beyond stunning, we'll be back! Staff are kind. We loved everything. The look of the place, the utensils that met all our needs, from cutlery to a vase. The view was just beyond stunning and the pool, although very cold. We appreciated the way our apartment was kept clean, just wish our boxes of espresso coffee and savoury biscuits were checked before being chucked away - this is just a tip to the house keeping.

    Stayed in September 2023

  • Reviewed: 8 September 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Luxury One-Bedroom Apartment
    • Stayed 4 nights
    • Submitted via mobile

    Staff were very friendly and helpful. Had my own inverter so load shedding was not a problem. Stunning veiw and beautiful garden.

    Stayed in September 2023

  • Reviewed: 28 August 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Luxury One-Bedroom Apartment
    • Stayed 3 nights

    Nothing.

    the location was very good and i like the view , very good facility, Parking and swimming pool, the place is very secure and safe to stay.

    Stayed in August 2023

  • Reviewed: 25 August 2023

    7.0
    It was a good stay ,will use it again
    • Leisure trip
    • Couple
    • Luxury One-Bedroom Apartment
    • Stayed 6 nights
    • Submitted via mobile

    Pool is not heated which is a shame and no power points in the bathroom

    Great location ,secure and safe

    Stayed in August 2023

Showing 1 – 25

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