Ryokany v destinaci Hida

Bruce Hongkong

Customer Service The customer service from the staff is exceptional. I believe the hotel/staff uses Booking.com as the main communication, after I completed the booking, they sent me a message a few days before the check-in to let me know some basic info. I overlooked it. Otherwise, when you arrived the hotel, there was a staff that showed you around the hotel, introducing you the facilities, the procedures and regulations, what time is dinner/breakfast, what to eat, bathhouse regulations, etc... They will help you with your luggage and as I drove to the hotel, you just need to drive to the front door and they'll help you park the car. Room The room is spacious and clean with separate toilet and shower/bath. If you choose the tatami bed rooms, not to worry about it. Whilst you have your dinner, they will set it up for you so when you return to your room, its well set up. Bathhouse / Onsen They are clean and very comfortable. Obviously there are separate male and female ones with indoor and outdoor available. Two very different settings. We only managed to explore the outdoor ones. For the outdoor ones, they usually change it overnight to give both male and females a different environment and views. I would suggest you to visit it at check-in and go for a quick visit in the morning before you check out. As I only stayed for 1 night, I didn't manage to have time to visit the indoor one. Food I chose the dinner and breakfast option, it was very delicious and well enough to eat. Most of the dishes were small portions but after a few dishes it should be enough. Inside the room there is a biscuit and tea available. Environment There are plenty of resting and lounge areas for you to sit down to read, watch your on tablet or chat with friends/family/partner or simply just zone. There is one big lounge or resting area that has 2 massage chairs, 2 sofas with some basic small massage equipments to massage yourself.

Victoria Austrálie

Beautiful location and environment, staff were very friendly and helpful, good facilities in the room and ryokan

Hildegard Kanada

The hotel is clean and quiet, and the staff are exceptional - the gentleman at the reception who is also driving the shuttle van was very patient with us and made our stay very pleasant. He took very good care of us and made sure we had a taxi picking us up whenever we needed it, explained what we were eating at breakfast, and how to do it properly.

Sam USA

Bus service to the train station, we had a lot of luggage.