Local emergency services

Contact info for urgent help and support around the world

Contact info for urgent help and support based on the location of your booking(s)

  • Abkhazia
  • Afghanistan
  • Albania
  • Algeria
  • American Samoa
  • Andorra
  • Angola
  • Anguilla
  • Antigua & Barbuda
  • Argentina
  • Armenia
  • Aruba
  • Australia
  • Austria
  • Azerbaijan
  • Bahamas
  • Bahrain
  • Bangladesh
  • Barbados
  • Belarus
  • Belgium
  • Belize
  • Benin
  • Bermuda
  • Bhutan
  • Bolivia
  • Bonaire St. Eustatius and Saba
  • Bosnia and Herzegovina
  • Botswana
  • Brazil
  • British Virgin Islands
  • Brunei
  • Bulgaria
  • Burkina Faso
  • Burundi
  • Cambodia
  • Cameroon
  • Canada
  • Cape Verde
  • Cayman Islands
  • Central Africa Republic
  • Chad
  • Chile
  • China
  • Cocos (K) I.
  • Colombia
  • Comoros
  • Congo
  • Cook Islands
  • Costa Rica
  • Crimea
  • Croatia
  • Cuba
  • Curaçao
  • Cyprus
  • Czech Republic
  • Democratic Republic of the Congo
  • Denmark
  • Djibouti
  • Dominica
  • Dominican Republic
  • East Timor
  • Ecuador
  • Egypt
  • El Salvador
  • Equatorial Guinea
  • Eritrea
  • Estonia
  • Ethiopia
  • Falkland Islands (Malvinas)
  • Faroe Islands
  • Fiji
  • Finland
  • France
  • French Guiana
  • French Polynesia
  • Gabon
  • Gambia
  • Georgia
  • Germany
  • Ghana
  • Gibraltar
  • Greece
  • Greenland
  • Grenada
  • Guadeloupe
  • Guam
  • Guatemala
  • Guernsey
  • Guinea
  • Guinea-Bissau
  • Guyana
  • Haiti
  • Honduras
  • Hong Kong
  • Hungary
  • Iceland
  • India
  • Indonesia
  • Iran
  • Iraq
  • Ireland
  • Isle of Man
  • Israel
  • Italy
  • Ivory Coast
  • Jamaica
  • Japan
  • Jersey
  • Jordan
  • Kazakhstan
  • Kenya
  • Kiribati
  • Kosovo
  • Kuwait
  • Kyrgyzstan
  • Laos
  • Latvia
  • Lebanon
  • Lesotho
  • Liberia
  • Libya
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Macau
  • Madagascar
  • Malawi
  • Malaysia
  • Maldives
  • Mali
  • Malta
  • Martinique
  • Mauritania
  • Mauritius
  • Mayotte
  • Mexico
  • Micronesia
  • Moldova
  • Monaco
  • Mongolia
  • Montenegro
  • Montserrat
  • Morocco
  • Mozambique
  • Myanmar
  • Namibia
  • Nepal
  • Netherlands
  • New Caledonia
  • New Zealand
  • Nicaragua
  • Niger
  • Nigeria
  • Norfolk Island
  • North Macedonia
  • Norway
  • Oman
  • Pakistan
  • Palestinian Territory
  • Panama
  • Papua New Guinea
  • Paraguay
  • Peru
  • Philippines
  • Poland
  • Portugal
  • Puerto Rico
  • Qatar
  • Reunion
  • Romania
  • Russia
  • Rwanda
  • Saint Barts
  • Saint Lucia
  • Saint Martin
  • Saint Vincent & Grenadines
  • Samoa
  • San Marino
  • São Tomé and Príncipe
  • Saudi Arabia
  • Senegal
  • Serbia
  • Seychelles
  • Sierra Leone
  • Singapore
  • Slovakia
  • Slovenia
  • Solomon Islands
  • Somalia
  • South Africa
  • South Korea
  • South Sudan
  • Spain
  • Sri Lanka
  • St. Helena
  • St. Maarten
  • Suriname
  • Swaziland
  • Sweden
  • Switzerland
  • Syria
  • Taiwan
  • Tajikistan
  • Tanzania
  • Thailand
  • Togo
  • Tonga
  • Trinidad and Tobago
  • Tunisia
  • Turkey
  • Turkmenistan
  • Turks & Caicos Islands
  • Tuvalu
  • Uganda
  • Ukraine
  • United Arab Emirates
  • United Kingdom
  • United States of America
  • Uruguay
  • U.S. Virgin Islands
  • Uzbekistan
  • Vanuatu
  • Venezuela
  • Vietnam
  • Wallis and Futuna
  • Yemen
  • Zambia
  • Zimbabwe

Safety tips for travelers

Our travelers' safety is extremely important to us at Booking.com. We've established many in-depth procedures to protect you during your stays with us, and we also encourage you to take responsibility and precautions for your personal safety when traveling. Here are some tips to help ensure everything goes smoothly during your next trip.

Book safely

Find the right fit

Take advantage of multiple search filters (for price, property type, facilities, etc.) to find the right fit for you. Pay special attention to the amenities, house rules, as well as payment and cancellation policies when reading the listing details.

Read the reviews

Check out feedback from previous guests, including detailed reviews and quality ratings for factors like cleanliness and facilities. Travelers can only leave a review after completing their stay at a specific property, so you can be sure that the feedback is based on actual experiences.

Check the property policies

Review the property's policy details carefully before booking, including the payment and damage deposit policies, and additional fees section. If a host asks you for a payment not mentioned in the policy, don’t send it. No legitimate transaction (e.g. payments and/or reservation changes) will ever require you to pay with gift cards or to send your credit card details by phone, text, or email. You can find all the policies in the house rules section of the property you're considering (above the photos on their property page).

Get to know your host

Get your questions answered before you book or stay. For certain properties, you can reach out through our "Contact the host" option. You can also leave the property a specific message when booking instead. Always make sure to use our platform's messaging system to make everything clearer for everyone.

Check the safety laws and regulations in your destination

It’s always a good idea to research government travel advisory info, or check with your embassy for any travel warnings and special visa requirements ahead of time. Look up phone numbers of emergency services at your destination. Check the food and water regulations, e.g. before drinking tap water, make sure it's safe.

Check the local requirements at your destination

In some countries, your host may request either a copy of your ID or the original document as a deposit, due to tax purposes or local regulations. In some countries, you may be asked to present a marriage certificate in order to stay in the same room as your spouse.

Find a family-friendly property

If you're traveling with young children, make sure there's sufficient childproofing at the property you'll be staying at.

Stay safely

Check out the services available

We have different property types (e.g apartments, bed and breakfasts, hotels, etc.) on our website. If you book shared accommodations, expect other guests to be present. If you book an apartment, there might not be 24/7 reception.

Check your confirmation email

Find the correct info about prepayments, damage deposits, and more in your Booking.com confirmation email. If you receive urgent payment requests (e.g. transfer money to a bank within 24 hours or the booking will be canceled), or a property insists on communicating outside of the Booking.com platform, reach out to the Booking.com Customer Service team for support.

Inspect the property when you arrive

As soon as you get to the property, check where all relevant emergency equipment and safety info is located. If you’re not sure where things like the first-aid kit or fire extinguisher are, don’t hesitate to ask your host. It’s always better to be prepared.

Be considerate to the local community

When staying at the property or using other services with Booking.com, be respectful of the local community. Try to limit or minimize any noise that might disturb neighbors, respect local laws and traditions, and be mindful of your impact on the environment.

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Keep your account safe

How to stay safe online

We're always evaluating online threats and strengthening our security to stay ahead. We use established security procedures to safeguard your Booking.com account.

As a user of our platform, you can help us keep your accounts and identity protected by keeping an eye out for emails that contain links and/or attachments, ask you to sign in, or to enter personal or financial info. If you get a suspicious email, don't just delete it – report it to us immediately at report@booking.com.

Examples of trusted email addresses:

noreply@booking.com
*****@property.booking.com
noreply-payments@booking.com
customer.care@booking.com
customer.service@booking.com
invalid-cc@booking.com
****@mailer.booking.com
email.campaign@sg.booking.com
noshow@booking.com

What else can you do to protect your account?

Enable 2FA on your account

2FA (2-factor authentication) adds an additional layer of security to your account. If your username and password ever get compromised, Booking.com will send a unique verification code to your mobile device, which you'll need to submit to access your account again.

Remember that our Customer Service representatives will only ever ask for your reservation ID and/or reservation PIN. Our Customer Service representatives will never ask for the password of your Booking.com account or sensitive financial information, like your credit card number.

What to do if things go wrong

In the unlikely event that something goes wrong, we're always here for you. But we know that you want to solve your own problems sometimes too. In this section, you'll find guidelines to follow in case of an issue, as well as the steps we'll take to support you.

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This article is intended for information purposes only and does not constitute legal advice, rights, or a guarantee​. ​​You may need to take additional precautions depending on individual circumstances.