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Safety tips for travelers

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How to stay safe online

As a user of our platform, you can keep your accounts and identity protected by looking out for emails that contain links and/or attachments, emails that ask you to sign in, or emails that ask you to enter personal or financial info. Scammers might also try to access your personal or financial info by calling you, which is a technique called social engineering.

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Enable 2FA on your account

2FA (two-factor authentication) adds an additional layer of security to your account. In the event that your username and password are compromised, will send a unique verification code to your mobile device that must be submitted before granting access to your account.

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Customer Service

Our Customer Service representatives will only ask you to share your reservation ID and/or reservation PIN. You shouldn't be asked to provide the password for your account or other sensitive financial info, such as your credit card number.

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Choosing a safe destination

Family enjoying their vacation

Check the local requirements

In some countries, your host may request to either keep a copy of your ID or to collect the original document as a deposit, due to tax purposes or local regulations. In some countries, you may be asked to show a marriage certificate in order to stay in the same room as your spouse.

Check safety laws and regulations

It’s always a good idea to research government travel advisory info ahead of time or to check with your embassy for any travel warnings or special visa requirements. Be aware of the phone numbers for emergency services in your destination. Check the food and water regulations – before you drink tap water, make sure it's safe.

Check restrictions due to coronavirus (COVID-19)

As the world of travel continues to evolve, considerations about health and cleanliness are now top of mind more than ever. The health and safety of our guests and the partners they stay with is a priority for us. That’s why we’ve put together some useful tips and helpful resources to give you peace of mind as you prepare for future trips.

See COVID-19 resources

Finding the right property

Father smiling at his child

Check the property policies

Check the policy details of the property carefully before booking, including the payment and damage deposit policies and the additional fees section. If a host asks you for a payment that isn't outlined in the policy, don’t send it. No legitimate transaction (e.g. payments and/or reservation changes) will ever require you to pay with gift cards or to share your credit card details by phone, text message, or email. You can find all the policies in the "House Rules" section of the property you're considering (located above the photos on their property page).

Read the reviews

Look at feedback from previous travelers, including detailed reviews and ratings for things like cleanliness and facilities. Travelers can only leave a review after they complete their stays, so you can feel confident that feedback is based on real experiences.

Refine your search

Take advantage of multiple search filters—from price and property types to facilities—to find the right fit for you. Pay special attention to the amenities, house rules, payment info, and cancellation policies when reading the listing details.

If you’re traveling with young children, make sure there's sufficient childproofing at the property you’re booking.

Preparing for your trip

Traveler prepared to leave the airport

Check your confirmation email

Find the correct info on prepayments, damage deposits, and more in your confirmation email. If you receive payment requests with a sense of urgency (e.g. "transfer the money to a bank account within 24 hours or the booking will be canceled") or a property insists on communicating outside the platform, reach out to our Customer Service team for further support.

Get to know your host

Get your questions answered before you book or stay. For certain properties, you can reach out through our "Contact the host" option. Alternatively, you can send the property a special request when you book. Always make sure to use our platform messaging system to make everything clearer for all involved.

Check the available services

We have different property types (e.g. apartments, bed & breakfasts, and hotels) on our site. If you book a shared accommodation, you can expect other travelers to be present. If you book an apartment, there might not be a 24/7 reception.

Having an amazing trip

Couple enjoying a coffee during their trip

Inspect the property on arrival

Once you arrive to the property, check where all the relevant emergency equipment and safety info is located. If you can't find something like the first aid kit or fire extinguisher, don’t hesitate to ask your host. It’s always better to be prepared.

Be considerate of the local community

While staying at the property or using other services with, be considerate of the local community. Try to limit any noise that could disturb the neighbors, respect local laws or traditions, and be mindful of your impact on the environment.

What if something goes wrong

Local emergency services

  • Abkhazia
  • Afghanistan
  • Albania
  • Algeria
  • American Samoa
  • Andorra
  • Angola
  • Anguilla
  • Antigua & Barbuda
  • Argentina
  • Armenia
  • Aruba
  • Australia
  • Austria
  • Azerbaijan
  • Bahamas
  • Bahrain
  • Bangladesh
  • Barbados
  • Belarus
  • Belgium
  • Belize
  • Benin
  • Bermuda
  • Bhutan
  • Bolivia
  • Bonaire St. Eustatius and Saba
  • Bosnia and Herzegovina
  • Botswana
  • Brazil
  • British Virgin Islands
  • Brunei
  • Bulgaria
  • Burkina Faso
  • Burundi
  • Cambodia
  • Cameroon
  • Canada
  • Cape Verde
  • Cayman Islands
  • Central Africa Republic
  • Chad
  • Chile
  • China
  • Cocos (K) I.
  • Colombia
  • Comoros
  • Congo
  • Cook Islands
  • Costa Rica
  • Crimea
  • Croatia
  • Cuba
  • Curaçao
  • Cyprus
  • Czech Republic
  • Democratic Republic of the Congo
  • Denmark
  • Djibouti
  • Dominica
  • Dominican Republic
  • East Timor
  • Ecuador
  • Egypt
  • El Salvador
  • Equatorial Guinea
  • Eritrea
  • Estonia
  • Eswatini
  • Ethiopia
  • Falkland Islands (Malvinas)
  • Faroe Islands
  • Fiji
  • Finland
  • France
  • French Guiana
  • French Polynesia
  • Gabon
  • Gambia
  • Georgia
  • Germany
  • Ghana
  • Gibraltar
  • Greece
  • Greenland
  • Grenada
  • Guadeloupe
  • Guam
  • Guatemala
  • Guernsey
  • Guinea
  • Guinea-Bissau
  • Guyana
  • Haiti
  • Honduras
  • Hong Kong
  • Hungary
  • Iceland
  • India
  • Indonesia
  • Iran
  • Iraq
  • Ireland
  • Isle of Man
  • Israel
  • Italy
  • Ivory Coast
  • Jamaica
  • Japan
  • Jersey
  • Jordan
  • Kazakhstan
  • Kenya
  • Kiribati
  • Kosovo
  • Kuwait
  • Kyrgyzstan
  • Laos
  • Latvia
  • Lebanon
  • Lesotho
  • Liberia
  • Libya
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Macau
  • Madagascar
  • Malawi
  • Malaysia
  • Maldives
  • Mali
  • Malta
  • Martinique
  • Mauritania
  • Mauritius
  • Mayotte
  • Mexico
  • Micronesia
  • Moldova
  • Monaco
  • Mongolia
  • Montenegro
  • Montserrat
  • Morocco
  • Mozambique
  • Myanmar
  • Namibia
  • Nepal
  • Netherlands
  • New Caledonia
  • New Zealand
  • Nicaragua
  • Niger
  • Nigeria
  • Norfolk Island
  • North Macedonia
  • Norway
  • Oman
  • Pakistan
  • Palestinian Territory
  • Panama
  • Papua New Guinea
  • Paraguay
  • Peru
  • Philippines
  • Poland
  • Portugal
  • Puerto Rico
  • Qatar
  • Reunion
  • Romania
  • Russia
  • Rwanda
  • Saint Barts
  • Saint Lucia
  • Saint Martin
  • Saint Vincent & Grenadines
  • Samoa
  • San Marino
  • São Tomé and Príncipe
  • Saudi Arabia
  • Senegal
  • Serbia
  • Seychelles
  • Sierra Leone
  • Singapore
  • Slovakia
  • Slovenia
  • Solomon Islands
  • Somalia
  • South Africa
  • South Korea
  • South Sudan
  • Spain
  • Sri Lanka
  • St. Helena
  • St. Maarten
  • Suriname
  • Sweden
  • Switzerland
  • Syria
  • Taiwan
  • Tajikistan
  • Tanzania
  • Thailand
  • Togo
  • Tonga
  • Trinidad and Tobago
  • Tunisia
  • Turkey
  • Turkmenistan
  • Turks & Caicos Islands
  • Tuvalu
  • Uganda
  • Ukraine
  • United Arab Emirates
  • United Kingdom
  • United States of America
  • Uruguay
  • U.S. Virgin Islands
  • Uzbekistan
  • Vanuatu
  • Venezuela
  • Vietnam
  • Wallis and Futuna
  • Yemen
  • Zambia
  • Zimbabwe

Disaster relief

We're constantly looking into new ways to support both our travelers and partners if things go wrong. Our team works with government officials and organizations around the world to support relief efforts.

Whenever there's a natural disaster or a severe security-related event, you'll receive an email asking you to confirm if you're safe (if you have an active reservation at the time of the incident). If your reservation is upcoming rather than active, we'll work with our teams to cancel it when appropriate. When necessary and on a case-by-case basis, we'll assist with relocating you.

See COVID-19 resources

In the unlikely event that something goes wrong, we're here for you. In this section, you'll find guidelines to follow if an issue arises, as well as the steps we'll take to look after you.

Your first step should be to contact your host or a staff member at the property to try resolving the issue with them. If that fails, Customer Service is always on hand to help with the unexpected. They can be most effective if they're contacted while you're still at the property.

Incorrect charges

Reach out to your host or Customer Service through our messaging system. Remember, should only be contacted through our official communication channels listed on our site and apps. No legitimate transaction (e.g. payments, reservation changes) with will ever require you to pay with gift cards or to share your credit card details by phone, text message, or email.

Message your host


  • Report it to law enforcement first. In case of abusive behavior—either verbal or physical—from your host or a staff member at the property, contact law enforcement immediately.
  • Then report it to us. In the unlikely event of abusive behavior, misconduct by the host or a staff member, or other illegal activities, it’s important for us to know. Report it to Customer Service to help us to protect you and other travelers in the future.
Contact Customer Service

Lost and found

If you leave something at the property by mistake, contact the host through our messaging system immediately and ask for assistance.

Message your host

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This article is intended for information purposes only and does not constitute legal advice, rights, or a guarantee​. ​​You may need to take additional precautions depending on individual circumstances.