We have been to that hotel several times. The best part of the hotel is its staff. BOSCO at welcoming, PETYA at reception and YOHANA at the restaurant are always wonderful. Friendly, kind, helpful and always willing to fulfill anything you wish. The hotel is clean and spa area and swimming pool are nice. Breakfast and dinner are delicious and various, considering as hotel buffet food. Great wifi. Free shuttle bus to gondola and back available at ski resort working hours. We will definitely be back soon.

Κογιομτζη יוון

There is a drastic need in Customer Service training and marketing policy upgrade. Contact me for further suggestions kindly - the hotel has a wrong policy

Periklis יוון

Stayed there once before and enjoyed our stay very much, we like the suites as they are spacious and comfortable, we will be coming again

James בריטניה

We stayed half board and we’re all very disappointed with the temperature of the food served. We mentioned this to staff who acted shocked. It’s such a shame as we stayed for four days and the was the case for each day. I ate chicken burger from the bar on our final day and the was raw in the middle. I was slick in the lobby toilet after sending food back. It was a struggle to as for a refund or apology. Since arriving home I’m suffering from food poisoning. Very shocking. I’d stay at the hotel as pool area was amazing and the rooms were great but stay away for any warm food.

Jason בריטניה

The accommodation was good as expected. The employees were very kind and polite. The food was good.

Boban מקדוניה הצפונית

It was our second time stay at Zara, in Bansko, a short vacation for ski. I can say that we felt the improvement from the previous time, from the accomodation (Deluxe room, right above the lobby bar, big enough for 2 adults and 2 kids, well equipped, clean, warm) to Restaurant (the food was so and so but each time we had plenty of variety where to choose from, a plus for the live cooking at breakfast) and Personel (appreciation for the ladies in reception, the driver to gondola and, probably, the sudents in the restaurant and lady who was in charge of them, all paying attention). Spa area needs some improvement, but still decent and with pool big enough not to be crowded.

Radu רומניה

Clean and tidy hotel, the staff is polite and very helpful. Rooms are clean and spacious, every day the towels are changed. Spa center is not crowded and the stay there is very pleasant. Restaurant is well organised, food is good and enough. Good value for the money definitely.

Viktorija מקדוניה הצפונית

breakfast and dinner were excellent. rooms are very well kept. would return again to same hotel.

Milos סרביה

Excellent hotel, good food, the rooms are clean and spacious, normal prices in the lobby bar, everything was just perfect

Danica מקדוניה הצפונית

Our room is in the fifth floor and has nice views. We enjoyed the delicious dinner and breakfast as it varies everyday. One of the highlights of our stay here in bansko is the 3-day massage package in this hotel after our long day hitting the ski slopes. The masseurs are so great, good looking, and very pleasant. An ultimate relaxation package for us. We had a great time during the new years eve celebration here as well, as they arranged a special dinner and event with singers and cultural dancers. If we'll be back in bansko Bulgaria, we'll choose to stay here again.

Junel ערב הסעודית