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A characteristic mountain building, the Serena is near the center of Andalo, 984 feet from the Paganella ski slopes. It offers a spa, and rooms with views of the Dolomites and free Wi-Fi. The restaurant of Serena Hotel offers a choice of 3 different menus, with vegetarian options and characteristic specialties. Gala dinners are served weekly. The spa of this superior 4-star hotel includes a sauna and Turkish bath. Massages and treatments can be booked. All rooms feature an LCD TV and a private bathroom. Breakfast is an abundant buffet, with pastries, cakes and cold cuts.

Couples in particular like the location – they rated it 9.7 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Located in the best-rated area in Andalo, this hotel has an excellent location score of 9.3

Breakfast Info

Italian, Buffet

Free private parking available at the hotel


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Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
1 twin bed
1 queen bed
1 twin bed
and
1 queen bed
2 twin beds
and
1 queen bed
or
1 bunk bed
and
1 queen bed
2 sofa beds
and
1 queen bed
or
1 sofa bed
and
1 queen bed
and
1 futon bed
1 sofa bed
and
1 queen bed
and
1 futon bed
or
2 sofa beds
and
1 queen bed
and
1 futon bed
2 queen beds
or
2 twin beds
and
1 queen bed
and
1 futon bed
2 sofa beds
and
1 queen bed
or
1 bunk bed
and
1 queen bed
and
1 futon bed
Bedroom 1:
1 queen bed
Bedroom 2:
2 sofa beds
1 bunk bed
and
1 queen bed
3 sofa beds
and
1 queen bed
1 sofa bed
and
1 queen bed
1 twin bed
and
1 queen bed
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Property practices

This property told us they've implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
9.5
Facilities
9.6
Cleanliness
9.6
Comfort
9.5
Value for money
8.6
Location
9.3
Free WiFi
10
High score for Andalo
Select topics to read reviews:

See what guests loved the most:

  • Stefano
    Netherlands Netherlands
    Literally everything. Staff, location, facilities... all is made to insure you reset your mind as parents. Kids enjoy to stay in the kids club and parents can (if they wish) have some time for themselves.
  • Davide
    Italy Italy
    The mini club was open 9-22, the staff was nice and welcoming. We could book the spa and the pool through an app, which was really convenient. They served a buffet/snack every day between 3.30 and 5.30 which was amazing for our son. The facility...
  • Davide
    Italy Italy
    Tutto perfetto bellissimo e pulito posizione ottima

Hotel area info

Restaurants
1 Restaurant On Site

  • Ristorante #1
    • Cuisine
      Italian
    • Open for
      Breakfast • Lunch • Dinner
    • Ambience
      Family-friendly • Traditional
    • Dietary options
      Vegetarian • Vegan • Gluten-free • Dairy-free

Amenities of Family Hotel Serena
Great facilities! Review score, 9.6

Most popular amenities
  • Indoor swimming pool
  • Spa
  • Free parking
  • Family rooms
  • Restaurant
  • Free WiFi
  • Skiing
  • Non-smoking rooms
  • Bar
  • Breakfast
Bathroom
  • Toilet paper
  • Towels
  • Bidet
  • Bathtub or shower
  • Slippers
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Shower
Bedroom
  • Wardrobe or closet
View
  • Mountain view
Outdoors
  • Picnic area
  • Outdoor furniture
  • Sun deck
  • Terrace
  • Garden
Room Amenities
  • Socket near the bed
Ski
  • Ski pass vendor
  • Ski rental on site
  • Ski school
    Additional charge
  • Ski storage
Pets
Pets are allowed on request. Charges may apply.
Activities
  • Bicycle rental
  • Live sports events (broadcast)
  • Live music/Performance
  • Happy hour
  • Themed dinners
  • Bike tours
    Additional charge
  • Walking tours
  • Temporary art galleries
  • Evening entertainment
  • Kids' club
  • Entertainment staff
  • Cycling
  • Hiking
  • Ping-pong
  • Playground
  • Game room
  • Skiing
Living Area
  • Desk
Media & Technology
  • Telephone
  • TV
Food & Drink
  • Coffee house on site
  • Fruit
  • Wine/Champagne
    Additional charge
  • Kid-friendly buffet
  • Kids' meals
  • Special diet meals (on request)
  • Breakfast in the room
  • Bar
  • Minibar
  • Restaurant
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is available on site (reservation is not needed).
  • Electric vehicle charging station
  • Accessible parking
Transportation
  • Public transit tickets
    Additional charge
Front Desk Services
  • Invoice provided
  • Private check-in/out
  • Concierge
  • Baggage storage
  • Tour desk
  • Express check-in/out
Entertainment & Family Services
  • Strollers
  • Baby safety gates
  • Outdoor play equipment for kids
  • Indoor play area
  • Board games/Puzzles
  • Babysitting/Child services
    Additional charge
Cleaning Services
  • Daily housekeeping
  • Ironing service
    Additional charge
  • Laundry
    Additional charge
Business Facilities
  • Fax/Photocopying
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safe
General
  • Pet bowls
  • Shared lounge/TV area
  • Hypoallergenic
  • Air conditioning
  • Smoke-free property
  • Hypoallergenic room available
  • Hardwood or parquet floors
  • Heating
  • Soundproof
  • Packed lunches
  • Soundproof rooms
  • Elevator
  • Family rooms
  • Facilities for disabled guests
  • Non-smoking rooms
  • Room service
Accessibility
  • Upper floors accessible by elevator
Indoor swimming pool
Free!
  • Seasonal
  • Heated pool
  • Shallow end
  • Pool cover
Spa
  • Kids' pool
  • Locker rooms
  • Spa/Wellness packages
  • Spa lounge/Relaxation area
  • Steam room
  • Spa facilities
  • Body scrub
  • Body treatments
  • Pedicure
  • Manicure
  • Waxing services
  • Facial treatments
  • Beauty services
  • Beach umbrellas
  • Beach chairs/Loungers
  • Turkish/Steam Bath
  • Hot tub/Jacuzzi
  • Massage
    Additional charge
  • Spa
  • Sauna
Languages Spoken
  • English
  • Italian

House rules

Family Hotel Serena takes special requests – add in the next step!

Check-in

From 2:30 PM to 11:00 PM

Check-out

From 7:00 AM to 10:00 AM

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

Children 13 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 2 years
Extra bed upon request
€ 18 per child, per night
Crib upon request
€ 18 per child, per night
3 - 16 years
Extra bed upon request
€ 18 per child, per night

Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

All cribs and extra beds are subject to availability.

No age restriction

There's no age requirement for check-in

Pets

Pets are allowed on request. Charges may apply.

Maestro Mastercard Visa CartaSi American Express Cash Other Family Hotel Serena accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

FAQs about Family Hotel Serena

  • Check-in at Family Hotel Serena is from 2:30 PM, and check-out is until 10:00 AM.

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Family Hotel Serena is 350 feet from the center of Andalo. All distances are measured in straight lines. Actual travel distances may vary.

  • Yes, there's a hot tub. You can find out more about this and the other facilities at Family Hotel Serena on this page.

  • The prices at Family Hotel Serena may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Family Hotel Serena offers the following activities/services (charges may apply):

    • Spa
    • Hot tub/Jacuzzi
    • Sauna
    • Massage
    • Turkish/Steam Bath
    • Cycling
    • Hiking
    • Playground
    • Skiing
    • Game room
    • Ping-pong
    • Evening entertainment
    • Kids' club
    • Body treatments
    • Live music/Performance
    • Facial treatments
    • Bike tours
    • Spa lounge/Relaxation area
    • Live sports events (broadcast)
    • Beauty services
    • Walking tours
    • Spa facilities
    • Swimming pool
    • Manicure
    • Themed dinners
    • Entertainment staff
    • Locker rooms
    • Bicycle rental
    • Happy hour
    • Body scrub
    • Temporary art galleries
    • Waxing services
    • Spa/Wellness packages
    • Pedicure
    • Steam room

  • Room options at Family Hotel Serena include:

    • Single
    • Double
    • Triple
    • Family
    • Suite

  • Yes, Family Hotel Serena is popular with guests booking family stays.

  • Family Hotel Serena has 1 restaurant:

    • Ristorante #1