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Nestled in the heart of downtown Playa del Carmen, Mexico and steps from the city's main attractions and beautiful beaches, this hotel features exceptional accommodations and a variety of thoughtful amenities. The Hotel Hacienda Real del Caribe is ideally situated within walking distance to many popular sites. The famous Quinta Avenida, filled with shops, restaurants and a vibrant nightlife can be found only seconds from the hotel's front doors. Pristine beaches and endless recreational activities are also nearby. The Real del Caribe offers guests a tranquil atmosphere, complete with many modern amenities, including a spacious courtyard swimming pool and a state-of-the-art meeting room.

Couples in particular like the location – they rated it 9.2 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Located in the heart of Playa del Carmen, this hotel has an excellent location score of 9.2


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Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
1 queen bed
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Property practices

This property told us they've implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
8.2
Facilities
7.9
Cleanliness
8.3
Comfort
8.3
Value for money
8.3
Location
9.2
Free WiFi
6.1
Low score for Playa del Carmen
Select topics to read reviews:

See what guests loved the most:

  • Ruth
    United States of America United States of America
    The employees were very friendly. The location is great. Beds are comfortable.
  • Giedre
    United Kingdom United Kingdom
    Great location, everything is close by. Very spacious rooms, comfortable beds!
  • Monica
    United States of America United States of America
    I loved the staff, hotel rooms, cleanliness and location.

Hotel area info

Amenities of Hacienda Real del Caribe Hotel

Most popular amenities
  • Outdoor swimming pool
  • Free WiFi
  • Airport shuttle
  • Family rooms
  • Non-smoking rooms
  • Room service
  • 24-hour front desk
  • Terrace
  • Air conditioning
  • Breakfast
Bathroom
  • Toilet paper
  • Towels
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Bathtub
  • Shower
Bedroom
  • Alarm clock
View
  • Pool view
  • View
Outdoors
  • Terrace
  • Garden
Kitchen
  • Coffee machine
  • Refrigerator
Activities
  • Bicycle rental
    Additional charge
Living Area
  • Desk
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Satellite channels
  • Radio
  • Telephone
  • TV
Internet
WiFi is available in public areas and is free of charge.
Parking
No parking available.
Services
  • Shuttle service
    Additional charge
  • Concierge
  • Baggage storage
  • Wake-up service
  • Tour desk
  • Babysitting/Child services
    Additional charge
  • Airport shuttle
    Additional charge
  • 24-hour front desk
  • Room service
Safety & security
  • Fire extinguishers
  • 24-hour security
  • Safe
General
  • Air conditioning
  • Smoke-free property
  • Tile/Marble floor
  • Elevator
  • Fan
  • Family rooms
  • Ironing facilities
  • Non-smoking rooms
  • Iron
Outdoor swimming pool
Free!
    Languages Spoken
    • English
    • Spanish
    • French
    • Italian
    • Portuguese

    House rules

    Hacienda Real del Caribe Hotel takes special requests – add in the next step!

    Check-in

    From 4:00 PM to 12:00 AM

    Guests are required to show a photo ID and credit card at check-in

    Check-out

    Until 12:00 PM

     

    Cancellation/
    prepayment

    Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

    Children & Beds

    Child policies

    Children of all ages are welcome.

    To see correct prices and occupancy info, add the number and ages of children in your group to your search.

    Crib and extra bed policies

    Cribs and extra beds aren't available at this property.

    No age restriction

    There's no age requirement for check-in

    Pets

    Pets are not allowed.

    Mastercard Visa Cash Hacienda Real del Caribe Hotel accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

    The fine print
    Must-know information for guests at this property

    Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

    Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

    Please inform Hacienda Real del Caribe Hotel of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

    In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property currently isn't accepting guests from certain countries on dates where such guidelines exist.

    In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

    Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).

    As a result of the coronavirus (COVID-19), this property has temporarily suspended its shuttle services.

    Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

    Due to the coronavirus (COVID-19), this property has reduced reception and service hours.

    In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.

    Spa and gym facilities at this property are unavailable due to the coronavirus (COVID-19).

    FAQs about Hacienda Real del Caribe Hotel

    • Hacienda Real del Caribe Hotel offers the following activities/services (charges may apply):

      • Swimming pool
      • Bicycle rental

    • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

    • The nearest beach is 800 feet from Hacienda Real del Caribe Hotel. All distances are measured in straight lines. Actual travel distances may vary.

    • The prices at Hacienda Real del Caribe Hotel may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

    • Hacienda Real del Caribe Hotel is 650 feet from the center of Playa del Carmen. All distances are measured in straight lines. Actual travel distances may vary.

    • Check-in at Hacienda Real del Caribe Hotel is from 4:00 PM, and check-out is until 12:00 PM.

    • Room options at Hacienda Real del Caribe Hotel include:

      • Double
      • Family