Please note that for reservations done for more than 4 rooms, different policies apply, and the payment of the full reservation must be made after reservation.

During the time of registration, all reservations will be asked for a credit card to make a hold for the amount of 5,000 MXN. This is to accommodate any possible incidents. During the guest's check-out, the amount held will be released by the reception.

Please note that an environment fee per night is not included and must be paid at check-in

que tenemos un cobro adicional del Derecho de Saneamiento Ambiental.

Please take into account that the property does not have children's facilities. All children, of any age, must pay the regular adult rate.

客人在办理入住手续时须出示带照片的身份证件和信用卡。请注意：所有特殊要求均视住宿的供应情况而定，也可能收取额外费用。

请您提前告知Sandos Cancun All Inclusive您的预计抵达时间。您可以在预订时在“特殊要求”栏内注明，也可以直接联系住宿，订单确认信中附有联系方式。

您须在入住前通过银行转账方式向住宿付款。住宿会在您预订后与您联系并提供关于银行转账的说明。

未满18岁的客人仅可在父/母或官方监护人陪同下办理入住。