The hotel, although rated as a four-star, exceeded expectations and felt more like a five-star experience. From check-in to check-out, the staff was consistently attentive and helpful. I commend the hotel management, especially the manager, for their exceptional hospitality, accommodating my requests for an early check-in and late check-out due to travel constraints. The room offered a stunning view of the Haram, and I look forward to staying at this hotel again in the future.

Syed Paquistão

Very friendly and professional staff with very highly valued Arabic mannerisms

Mouna Reino Unido

Breakfast gave a variety of options. The hotel was very clean. Customer service was exceptional.

Imran Estados Unidos

It's clean, comfortable, love the location and breakfast

Nony Indonésia

Lovely staff, made sure our needs were met, close to the Haram.

Faiza Reino Unido

What sets this hotel apart from the bigger names - is the quality of the staff- from concierge, reception to house keeping everybody has a smile and genuine work ethics, Good, clean, friendly hotel ambience and location. (special mention for house keeping - Mr Abu siddiq and Yasin)

Fahad Arábia Saudita

The breakfast and dinner was amazing. Staff at the hotel went out of their way to meet every request. Check in was smooth and also the staff in the entire hotel were service orientated. The location of the hotel is excellent. Close to masjid nabawi entrance and also close to mawgif parking.

Bhorat África do Sul

This hotel exceeded my expectations in every way, especially the guest services team. We had a private occasion in Medina where three rooms were booked, and although we had an afterthought on how to distinguish the groom at short notice, a special arrangement was made and delivered to his room and the other room as well, and it was at no extra cost. The quick response and excellent support we enjoyed were beyond our expectations. I thank Asmaa and her team for this wonderful work. This wonderful hotel is my only choice in Medina, and I will pass this message on to all my networks. Thanks again Asmaa

Fawaz Arábia Saudita

Very clean Friendly staff - Room Boy Mohammed Yasin came by everyday to check if we needed anything. Reception also called daily to check if everything was OK. Great location - Across the road from Masjid an Nabawi

Ruzina Reino Unido

The staff were amazing and very helpful. Walking distance to the Haram, food was great, wide variety, and fresh. The rooms were clean. We stayed during eid, and vibe was wonderful, full of activities for kids, and wide range of dessert, I'm a foodie, so I kept going back for more 😊. I'd defo recommend this place to friends and family to stay.

Amal Emirados Árabes Unidos