Limited wellness area for kids to only certain days of the week. It can easily mean your kids are not allowed to go there at all if you book shorter stay. Not easy access to ski area if the hotel side lift is closed. Which apparently happens quite often.

Stayed in February 2024

Nothing

Clean rooms, comfortable beds, really friendly staff, ski from hotel, good food

Stayed in March 2024

The hotel itself is old style and is operated by “old style” management. Just passive entertainment/service no modern trends. We had the family room (old style because new/renovated rooms were already sold on booking). The bathroom is terrible - small that you cannot fully open door and walk in. You sneak through the gap basically. Its almost imposible to enter it and if two adults people try to use it one stands in shower. The hotel is maze with very narrow claustrophobic corridors with very poor navigation signs and system - kids must be accompanied all time otherwise they get lost. According to my opinion it would need major structural reconstruction to bring it to other Falkensteiner standards therefore I guess hotel oriented on “estern Europe clients” with lower standards expectation - majority were Polish, Czech, Slovak and Hungarian. The kids area looks big but there is not much entertainment after-all. At 9pm its full of glasses half full of all-inclusive alcohol and drunk people playing pingpong. The ski rental is “joke” - real joke and again rude local guy with no sense for customer service. The spa area is too small and nothing extra fancy. The concept that cooling pool is in centre converts every sauna cabin in genitals observation deck. Top - “Sauna-master” this guy is an idiot xxx Pure idiot. The pools were “cold” - around 26 degs. For kids o.k. , but apres ski relax - no. Kids pool is fun, the kids enjoyed their time there. But there is no lifeguard on duty and the area is two-floor and some people (mostly adults) tend not to respect the pool-rules. I would appretiate someone overlook this area.

Food is very good, everytime fresh and great selection. Dining areas are smartly devided so even there are tousend kids, the level of noise is o.k. . Very good bar and bartenders very attentive. The skiroom is equipped with smart lockers for your gear. Plus hotel made all effort that your transition from hotel on slope is smooth. Some staff very nice - some staff still cant accept fact that hotel changed their focus on eastern Europe clients and its difficult for them to serve. Hotel and rooms are clean and generally the equiptment works. Kids pool and area is fun. For kids obviously :) Check in easy, check out easy. If you are with kids its worth - especially off season for reasonable price. For anyone else, I would go to another Falk. Hotel and spa is clean. Very clean.

Stayed in March 2024

Whirpool and sauna only naked.

Food, Clean, warm and cosy.

Stayed in December 2023

Nothing really!

The food was very good. Bar and facilities were very good also. The facilities for the children are exceptional. I would strongly recommend for anyone travelling with children of any age.

Stayed in December 2023

It is a little bit outdated

Spa, close to the ski pistes

Stayed in December 2023

the access to the one lift was good but the access to the village was poor. At afternoon tea the food offer was very limited. there should have been more savoury options too. Nuts and crisps available pre dinner would have been nice.

the food offer was excellent the rooms were clean and comfortable

Stayed in March 2023

We arrived Sun 13.40 , we were the only guests there. I had to fill myself complete registration data of all us 5 into a tablet which did not work well, was in German despite we prefer English. 2 receptionists were chatting private instead of taking our passports and making their work. they did not do even if I asked them. I completed registration at 2pm. when asking if we can have some lunch , they told us they close at 2 the restaurant. stupid behaviour . taking our passports and filling data by reception during our lunch would make a difference…you cannot get a good coffee during breakfast as bar is closed. espresso machines in the restaurant make very poor coffee / espresso) …in general the hotel and entire stay were very nice and we will return back.

Very good place for family holiday with kids - easy to combine skiing, wellness, and a bar nearby playroom :) excellent wellness and separate pool for kids. appreciated all inclusive with great espresso and cocktails.

Stayed in March 2023

Everything was fine

Very good, but not something special.

Stayed in February 2023

The whole hotel felt a bit "not new", just a general feeling of a big hotel and resort. Could use some refresh for sure.

Food was excellent! Stayed for 7 days, didnt have a single repeat day!

Stayed in January 2023

Some of the atractions were out of order or quite faded. Drinks from postmix were unbeliavably sweet as well as lots of the deserts.

Nice place to stay with kids, spacy room, animation programs, play zones, cosy tiny aquapark for kids. Nice drinks at the bar.

Stayed in July 2022

- Unfortunately, the gluten-free selection in the restaurant buffet was well bellow my expectations in this price range

- Well located hotel right next to the cable car - Quiet and well equipped room with good wifi - Kids absolutely loved the play room, pools as well as the evening animation - Family times in the sauna - Working and free EV charger

Stayed in June 2022

very small and dark rooms

in the city center, next to ski

Stayed in March 2022

Rooms are bit too small and of older date. Room service (for food) is missing. Activities for kids 9-14 are missing.

Spa is very nice, modern, spacy and clean. Great! Rooms are very clean, with comfortable bed, modern bathroom. Cleaning service very good. Equipment (pool, playgrounds) is mostly for small kids, so a bit of activities is lacking for kids 8-14.. So it is perfect for small kids. Food is excellent.

Stayed in February 2022

Nothing. Just would be great to add some relaxing music to the spa.😉

Meal was great from breakfast till dinner. We've enjoyed relaxing wellness. And the nature around was lovely. We could rent a mountine bikes or e-bikes which was great. There is a great playground inside with swimmning area for Kids.

Stayed in July 2021

Restaurant,

Swimming pool, wellness, location.

Stayed in February 2024

Compare to 2-3 years ago everything is worse. Visited 4 years in row with group of 10 friends but this was our last time. Wellness is horrible, mold on walls in corners, you dont feel comfortable there as it is freezing cold everywhere, they want to save money on everything. Spoke to manager of hotel about cold jacuzzi ( only 32 C degrees !) which is outside and she told me its enough, yeah definitely enough if you want to catch flu. Jacuzzi should have minimum of 38 C degrees. especially when outside temperatures are in minus... Food also not satisfactory compared to last years, no seafood, dry pasta everyday... Overall Definitely not worth to visit again for these prices.

Stayed in December 2023

No

Comfortable room, helpful staff

Stayed in January 2024

Nothing

Everything was amazing. The staff is very friendly. Children enjoy this hotel full of facilities for them

Stayed in September 2023

Great location with friendly staff. They even dug out an adapter plug when we forgot hours which is so rare nowadays! Superb food and facilities.

Stayed in March 2023

Long distance to room, needed two elevators to get to skiing ground, acces with car at arrival not possible because of snow and hill eventhough it wasnt snowing

Great animation, good food, friendyl staff, nice room with two tv's, good spa for skiing resort. Will return next year.

Stayed in January 2023

Everything was ok ! Thanks

Stayed in October 2022

the food, no coffe machine in the room, coffee’s what you can get

the inside play area for the kids

Stayed in September 2022

Just detail - improve a reliability of room access cards. If you carry it p.e. close to the phone, it can be deleted and you have to go to reception to restore it.

Best hotel for winter holiday. Everything was just perfect. I have been there for 2nd time and definitely will come back again.

Stayed in January 2022