Pillows were next to useless. More life in a pancake. It seems to be the norm on the continent though. The remote control was not working, either batteries dead or remote broken. This left the TV on all night. There was no power switch visible to me to turn it off. Light in the room all night so. Not a major issue but inconvenient. Breakfast is not worth the money. €10 less would be plenty.

Room was a good size, very comfortable bed. Good shower and bath facilities. Very decent large towels. Staff at check in and out were very friendly. Gave good info.

Stayed in May 2024

Moat stupid parking I have ever seen at hotel. Complicated and expensive

Very pleasant stuff, great hotel and stunning view.

Stayed in May 2024

As always with 5-star hotels expectations are high and you can have a good first-minute experience only once. And Melia Vienna fails on this. They direct you to a public car park which can accommodate cars up to 2,05 m. If you have a bigger one, as we did, the reception team would tell you they.... cannot help you, but you cannot leave your vehicle at the entrance since it might be towed. And then you are on your own (there bus car park nearby, but someone would mention this to you). The 57th-floor restaurant is open only till 10 pm. There is a 57th. floor lounge open to the general public (which is crowded and extremely loud (Friday evening). Then the morning coffee machine at the lobby with card payment will gladly take your money but refuse to give you coffee (twice). Finally, an invoice promised by the night shift receptionist to await you in the morning is non-existent. So you waste your time again to provide them with the same details you did in the previous evening....

It is a great hotel, with a perfect location if you travel by car across Austria. Close to a motorway from Eastern to South Europe. We were staying at a master suite apartment which was spacious with a beautiful view across the city and the Danube river. This room gives you access to 57th. floor restaurant for breakfast with a breathtaking 270-degree view across Vienna (all other guests dine at a ground-level restaurant).

Stayed in April 2024

Excellent customer service

Stayed in April 2024

space , clean

Stayed in April 2024

Waited 20 min to waiter to come make order.

Cool view, especially from 57floor lounge zone and restaurant.

Stayed in April 2024

Construction site nearby with some noise...

Good location, clean rooms, parking at the hotel / 30 EUR per night.

Stayed in January 2024

The pick up of the remnants of breakfast could have been a bit faster but I think it might be that they were not sure if i wanted to keep anything. Bed was a bit low for me, I have to admit and pillows too soft (i combined pillows to solve this problem). These were relatively small issues compared to the rest.

All was quite good. I had a good view and the heated floors in the bathroom were a nice plus along with a nice shower and water flow. The set up was comfortable and easy for someone traveling on business. No real complaints. The room service food was very good and the bar in the room a nice plus when working at night or if you feel asleep early and wanted to hydrate - expensive but doable.

Stayed in January 2024

I arrived 15' before check-in time (3pm) and kindly asked if a room was ready as I had a meeting at 3:30pm. Answer was no. No room available even at 3pm. Had to wait until 3:20pm to be assigned a room. Hotel is huge and lobby was empty at that time. I'm a regular customer, but now no more.

Stayed in March 2024

breakfast service team is not upto 5 star hotel standards

design and cleanliness

Stayed in February 2024

Walls are paper thin, can hear your neighbours very clearly. The temperature of the room is hard to control too, either too cold or too stuffy.

Lovely room and bathroom. Location was quiet and away from central, but the underground was very close and accessible to all the tourist spots . The Sky Bar has lovely views too and nice drinks.

Stayed in February 2024

Far from the city and breakfast & lounge eating menu was repetitive

Good large rooms, clean and well maintained property

Stayed in January 2024

There was a construction in front of the hotel which the hotel does not have any control on but it was fine.

The comfort was very nice.

Stayed in January 2024

Everything was fine!

Great!

Stayed in January 2024

Good view, great food. Lovely staff.

Stayed in January 2024

The location Is far from the center

The facilites

Stayed in November 2023

Nice

Yes

Stayed in January 2024

The bar wasn’t open on the ground floor - to get a hot drink at 8pm on the 2nd night we were told to go to floor 57!! What’s the point of having the bar there? Also we went to Bar 57 on the first night - didn’t get told we’d need a reservation to sit in certain seats so we were placed away from the views and then ordered some Nachos with a drink - the nachos had 3 jalapeños on them!! For 15 Euros that’s ridiculous!!! We took a photo to prove it as we couldn’t believe it!! Then complained to the server and he returned from the kitchen with a bowl full of jalapeños which we added ourselves - the melted cheese was hard to find but I’m not sure you can bring a bowl of melted cheese out. I would say the chef either couldn’t be bothered or is unaware how loaded nachos should be served or the owners are putting a squeeze on profit margins so much that they’re saving on toppings.

Room was great

Stayed in January 2024

The view was not as good as the last time!

The room setup!

Stayed in December 2023

Location is awful, far from any attractions, far from the Christmas Market, located in the same building with some offices; common with office workers lift to go to lounge, keep in mind, that you won't get a beautiful panoramic view, since only first 5 floors are meant for hotel, the rest is meant for the offices.only, don't count the skyscrapers photo. The hotel is in the scyscraper, but located on the lowest floors. For service: all was relatively good except for dinner in the room service. I tried to make an order for 5 times, only on the fifth my order has been accepted. All the dishes were served on plates which we were asked to leave behind the door, which was a lilbit confusing to me. The poorest thing was, that I found a blond hair of someone in the bathroom (none of us have blond, so you it wasn't ours). In general eveything else seemed to clean, but this blond hair made me not to use the bath. In addition to that the water was cold to get a bath in the middle of the day and I couldn't make it any warner

Modern hotel with good interior, breakfast was quite fine, various dishes, restaurant is comfortable and well-designed. We like the desing of the hotel, the bed was comfortable.

Stayed in December 2023

1. Restaurant, bar, lounge working hours- till 21.30-22 only 2. Room planning 2.1 The washroom does not have a door to separate it from Bedroom 2.2 The toilet itself has fully transparent glass doors, as well as the shower 2.3 The hotel planners consider going to the toilet in front of your family as some kind of a "Wow effect" 2.4 Zero privacy in the washroom as a result 3. Gym is a total shame for a 60 storied building, its so small and has almost no equipment 4. Engineering is a total shame The was strong wind and i could not sleep as the windows were all shaking and making noisy sounds all night long The ventilation and AC in the lounge on the 57 floor was not working No light in the conference room in the business lounge, the problem is not that it was not working, but that it as totally unavailable Still, its the highest skyscraper in Vienna with the best view of the city which is a must for visit, but the planning and engineering are a shame for such high class of the building

View, view, view

Stayed in January 2024

They forget to deliver me: flowers, bag of fruits, coffe

Service via email did not work, service at place was great and they fix eveyrthing.

Stayed in January 2024

Bit outside tourist area

Views were great

Stayed in January 2024

Services during Christmas time way below expectations. Room service was very limited and delayed massively. Also what I discovered was that if you book from a different website rather than Melia, you don’t get the full benefits of the points or the silver or Gold Status with Melia. A shame really.

Location and rooms.

Stayed in December 2023