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Reviews of Bergresort Gerlitzen by ALPS RESORTS

Kanzelhöhe 8, 9521 Treffen, Austria

#1 of 22 hotels in Treffen

Guests' Choice

Review Score

Based on 47 hotel reviews

9.1

Score breakdown

  • Cleanliness

    9.4

  • Comfort

    9.5

  • Location

    9.5

  • Facilities

    9.1

  • Staff

    9.1

  • Value for money

    9.1

  • Free Wifi

    9.7

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Showing 1 - 25

  • Reviewed: May 8, 2024

    9.0
    Nice for a short ski break with the kids.
    • Leisure trip
    • Family with young children
    • Apartment with one bedroom
    • Stayed 3 nights

    The water in the pool was quite cold.

    Brand new facility right on the slopes, well and tastefully equipped rooms/apartments!

    Stayed in February 2024

  • Reviewed: April 12, 2024

    9.0
    Nice stay, clean facility, good for families and leisure. Good skiing resort
    • Leisure trip
    • Family with young children
    • Apartment with two bedrooms
    • Stayed 5 nights
    • Submitted from a mobile device

    Complicated navigation within the building Fire alarm at 5 am

    Clean, nicely equipped, location

    Stayed in March 2024

  • Reviewed: March 15, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Apartment with one bedroom
    • Stayed 2 nights
    • Submitted from a mobile device

    Water in a pool was cold

    Stayed in March 2024

  • Reviewed: March 11, 2024

    9.0
    Very good location with comfortable accommodation, perfect for winter sports.
    • Leisure trip
    • Family with young children
    • Apartment with one bedroom
    • Stayed 4 nights

    We missed a grocery store, it would be good if there was at least a small one in the resort.

    Very favourable location, ski-to-door access, spacious apartment and nice spa for relaxation.

    Stayed in February 2024

  • Reviewed: March 10, 2024

    10
    Amazing skiing getaway
    • Leisure trip
    • Family with young children
    • Apartment with one bedroom
    • Stayed 6 nights
    • Submitted from a mobile device

    There isn't a nothing really. Maybe the kid's room is a bit outdated, with old toys, but we were told that the new owner will take care of that in no time. Although being with a kid that needs home made food, we were not using the restaurant, so we cannot give our opinion on its quality. However, given the overall impression we are almost sure that it has a high quality standard.

    The apartment was excellent. The kitchen and the bath were new and functional. Every detail in the apartment is in its place. The balcony and the view are also great. The swimming pool is clean and the access quite comfortable. Saunas were of high quality and quite spacious. Of course, we were a bit of the season ( March) but I suppose there is enough space for the interested guests. The ski pistes are very close, you put your skies and you are on the slopes! Amazing! The staff (we were welcomed by Joseph, but his colleagues, another gentleman and a lady) were super friendly.

    Stayed in March 2024

  • Reviewed: March 5, 2024

    9.0
    Nice place for family or friends group for correct price.
    • Leisure trip
    • Travelers with friends
    • Apartment with one bedroom
    • Stayed 4 nights
    • Submitted from a mobile device

    Cold pool

    Clear and nice, big rooms snd apartments with kitchen equipments. Close to sky area. Free indoor parking places.

    Stayed in March 2024

  • Reviewed: February 29, 2024

    10
    Everything was perfect.
    • Leisure trip
    • Family with young children
    • Apartment with two bedrooms
    • Stayed 4 nights
    • Submitted from a mobile device

    Is was perfectcfor us, we will return 100%

    Stayed in February 2024

  • Reviewed: February 28, 2024

    8.0
    Good location, nice appartment
    • Leisure trip
    • Travelers with friends
    • Apartment with one bedroom
    • Stayed 4 nights
    • Submitted from a mobile device

    To many doors to open and steps to take..the buildings are not good connected with the reception and parking area.It means that you have to take 2 different elevators to go down..or walk throug hallways or steps..

    The appartment is very nice, comfortable an clean.Location is great (suggestion-take everything you need because supermarket is to far, you have to go through mountain road down to the valley).Staff members are friendly.

    Stayed in February 2024

  • Reviewed: February 27, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Apartment with one bedroom
    • Stayed 6 nights

    Ski room resourcefulness -- drying rack for boots could be bigger as well as storage compartments for skies. There is no room for everybody currently...

    Modern furbished, clean, garage, ski in – ski out.

    Stayed in February 2024

  • Reviewed: February 26, 2024

    9.0
    SUPER VERY NICE PLACE.
    • Leisure trip
    • Family with young children
    • Apartment with one bedroom
    • Stayed 4 nights

    PLENTY OF CHICE FOR DRINK AND FOOD.

    EXCELLENT

    Stayed in February 2024

  • Reviewed: February 24, 2024

    10
    Good value for money.
    • Leisure trip
    • Family with young children
    • Apartment with one bedroom
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing.

    Ample room in the apartments. Ski-in and ski-out. Pool for the kids.

    Stayed in February 2024

  • Reviewed: February 22, 2024

    9.0
    Wonderful
    • Leisure trip
    • Group
    • Apartment with one bedroom
    • Stayed 3 nights

    Easy to get lost in the building and we didn't receive proper info at the beginning about how to get around. We ordered bread for breakfast to the room and received it in a dirty bag.

    Very good location (ski in-ski out), clean and comfortable room, helpful staff, strong wifi, great view from the balcony.

    Stayed in February 2024

  • Reviewed: February 22, 2024

    9.0
    It was a lovely stay
    • Leisure trip
    • Family with young children
    • Apartment with one bedroom
    • Stayed 4 nights
    • Submitted from a mobile device

    Very long and complicated walk from the appartment to the parking lot and ski rooms, some kitchen utensiles were missing, (too few pots and no colander), so we had to borrow from our families in other appartments The pool is for kids, too shallow for grownups.

    Appartment was very nice and the hotel had community areas so we could hang out as a large group and play board games (we brought those with us)

    Stayed in February 2024

  • Reviewed: February 15, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Apartment with one bedroom
    • Stayed 3 nights
    • Submitted from a mobile device

    Property was great. Everything clean, new equipment, storage for ski, nice wellness. The best is ski to door.

    Stayed in February 2024

  • Reviewed: February 9, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Apartment with one bedroom
    • Stayed 3 nights

    The room was extremely clean. The room had everything you need, including dishwashing detergent, a sponge and tablets for machine washing. Access to the ski resort was exceptional. The ski equipment room was easily accessible and heated.

    Stayed in February 2024

  • Reviewed: February 5, 2024

    10
    Everything was really good. Perfect location for skiing and hiking. Very clean, well equipped, nice employees. You got e
    • Leisure trip
    • Family with young children
    • Apartment with one bedroom
    • Stayed 3 nights
    • Submitted from a mobile device

    I like everything.

    Everything. Perfect location, clean, beautiful interior, nice employees…

    Stayed in February 2024

  • Reviewed: February 5, 2024

    9.0
    We really liked the stay and would definitely come back. It was a perfect fit for family holiday
    • Leisure trip
    • Family with young children
    • Apartment with one bedroom
    • Stayed 4 nights

    It would be better if there was a dedicated (stand alone) soap for hand washing in bathrooms

    Cleanness, apartment setup, ski-in and ski-out access to tracks, pool and saunas. Apartment's balcony was also great for enjoying the coffee and fresh air on a sunny morning. Beds were pretty comfortable too, rooms were perfect for for family stay

    Stayed in February 2024

  • Reviewed: January 7, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Apartment with one bedroom
    • Stayed 4 nights

    Great location. Beautiful nature. Clean and comfortable.

    Stayed in January 2024

  • Reviewed: January 7, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Apartment with one bedroom
    • Stayed 3 nights
    • Submitted from a mobile device

    Information is not always proper and bot always given to you

    It is in a beautiful location, once you find your way around, you can ski in and out of the property. Everything is new and nice

    Stayed in January 2024

  • Reviewed: January 6, 2024

    9.0
    Recommend for those who go skiing!!!
    • Leisure trip
    • Family with young children
    • Apartment with one bedroom
    • Stayed 5 nights

    It's a very good location for those who go skiing - it's good that you can leave from the location and return from the slopes directly on skis, the apartment is big, so we are considering returning in the future. ​

    Stayed in January 2024

  • Reviewed: January 1, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Apartment with one bedroom
    • Stayed 2 nights
    • Submitted from a mobile device

    Good location, ski-to-door, nice appartement and sauna.

    Stayed in December 2023

  • Reviewed: December 30, 2023

    10
    Excellent! We will be coming back.
    • Leisure trip
    • Family with young children
    • Apartment with one bedroom
    • Stayed 3 nights
    • Submitted from a mobile device

    The floor in the appartment is fairly cold (except in the bathroom), so i would recommend bringing slippers. The ski depo should have lockers so that it’s more secure. When entering the shower, you need to be careful not to open the door fully as it hits the hangers for the towels and the glass might break. The instruction paper you get upon check-in could include information on where to dispose garbage.

    A very nice and clean hotel. Appartment was spacious, with a nice terrace on the ground floor. Kitchen is equiped good - with toaster, coffee maker (capsules), water boiler, dishwasher and an oven. You also get a basic set for cleaning - sponge, dishwasher tablets, washing fluid, sponge etc. There are 2 TVs - the one in the living room has an option of using netflix. Parking is in the garage, with hallway almost directly to the ski way ( a few meters), which gets you directly to the middle ski lift. Ski depo is located next to parking garage. The staff is very friendly. I would recommend the hotel and we will be coming back.

    Stayed in December 2023

  • Reviewed: February 28, 2024

    3.0
    hotel staff working on reception are well under any minimal criteria for anybody working in tourism.
    • Leisure trip
    • Family with young children
    • Apartment with one bedroom
    • Stayed 7 nights

    staff is awful. everything is not as clean as it could or should be. skiroom is a mess. reception is beyond words that could describe how bad it is!

    location is good, garage is also good, rooms are new and nice, pool and sauna are very good

    Stayed in February 2024

  • Reviewed: February 27, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Apartment with one bedroom
    • Stayed 4 nights
    • Submitted from a mobile device

    Finding your way around the hotel in terms of getting from the apartment to the garage was very confusing. The hotel's layout is confusing in general. The fold out couch/bed is very uncomfortable.

    The staff was nice and the rooms clean. Getting to the ski lifts and back was easy.

    Stayed in February 2024

Showing 1 - 25

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