166-172 Grafton Street, 4870 Cairns, Australia
#26 of 73 hotels in Cairns
Guests' ChoiceBased on 2675 hotel reviews
8.0Cleanliness
8.5
Comfort
8.5
Location
8.6
Facilities
8.1
Staff
8.9
Value for money
8.4
Free WiFi
7.8
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 3, 2024
Catherine
AustraliaThe staff were very friendly. Excellent location
Stayed in May 2024
Reviewed: May 2, 2024
Patricia
AustraliaOur balcony overlooked a ramshackle house and carpark. The floor of room stayed slightly damp.
Great location. Great staff. Comfortable bed
Stayed in April 2024
Reviewed: May 2, 2024
Nancy
AustraliaWas quiet nosey at nighttime, earplugs were provided but we had 2 little kids so didn't help
Staff were very friendly.
Stayed in May 2024
Reviewed: May 2, 2024
Kieran
AustraliaA bit dated.
Clean and tidy.
Stayed in April 2024
Reviewed: April 30, 2024
Valerie
AustraliaBright light from next door property meant had to sleep with blackout curtains closed. Bed very comfortable. We didn't take the buffet breakfast. Room certainly needs good update but although very small it was clean & fine for o/ night stay before heading home again. The host was able to give us the size bed & ground floor room we requested. 👍😊
Stayed in April 2024
Reviewed: April 29, 2024
Sucharita
IndiaThe place is very popular with Japanese tourists, and they maybe prioritised. the property only changes towels, and turns beds once in 3 days - since we had a 4 day booking they never cleaned the room for us. The pool is much smaller - infact the whole property is smaller that it looks.
Location was good -- walkable to the main central area, its safe and peaceful. They accommodated a 1 hour early check-in - we came in at 9am and check in is at 3pm. The shower is very good.
Stayed in February 2024
Reviewed: April 29, 2024
Wilmot
AustraliaFelt he bathrooms could be a bit cleaner. I was on an extra bed, could have been more comfortable but that is the breaks with an extra bed
I thought the setup was really good and the staff were nice
Stayed in April 2024
Reviewed: April 27, 2024
Karen
AustraliaNetflix wouldn’t connect. No outdoor furniture
Location, clean comfy room. Friendly staff, nice pool
Stayed in April 2024
Reviewed: April 27, 2024
Honey
AustraliaClean with comfortable beds. Pool area is nice. Has a coin laundry. Close to the centre of Cairns and the esplanade less than 10min walk.
Stayed in April 2024
Reviewed: April 26, 2024
Evgeniia
RussiaIt is a bit noisy from the corridor. Breakfast hours might be longer 🙂
Clean and cosy room with everything we needed, good location between esplanade and railway station, close to main attractions. We had nice view to the pool. Good value for the money.
Stayed in April 2024
Reviewed: April 25, 2024
Celia
United Arab EmiratesThere was a very strong chlorine smell in the room and the bathroom needed updating. WiFi was also poor and staff weren’t the most helpful.
Good location and value for money. In a town with limited accommodation options this might be a good choice for those staying for a short period and on a budget.
Stayed in April 2024
Reviewed: April 24, 2024
Aino
FinlandThe rooms are a bit outdated and the small terrace was not very cozy. It was raining so didn't use it anyway but also could not see myself using it when the weather is nice.
The staff is super friendly. Laundry machines available which was great! I did not have the breakfast but it looked really good and they had a lot of options. All in all good quality. Great pool!
Stayed in April 2024
Reviewed: April 22, 2024
Hallewell
Australianothing
Location and a great place for an overnight stay in transit. Breakfast was available and we were happy with it.
Stayed in March 2024
Reviewed: April 22, 2024
Debra
AustraliaNothing
Clean and nice
Stayed in April 2024
Reviewed: April 21, 2024
Lorna
IrelandNothing
Great location, the room was spacious, friendly staff
Stayed in March 2024
Reviewed: April 19, 2024
Danielle
United KingdomCheck in was long than advertised there wasn’t enough seating in the pool area only 4 loungers in total so I couldn’t use the pool.
It was clean and tidy
Stayed in March 2024
Reviewed: April 18, 2024
Hansiek
BelgiumGood breakfast
Stayed in April 2024
Reviewed: April 16, 2024
Maureen
United KingdomOur windows/sliding doors to our balcony wasn’t very private. There were no net curtains on the windows/sliding doors and our balcony faced on to main staircase and corridors which meant a lot of people were passing by our balcony and could see right into our room. So we had to keep our heavy curtains closed most of the time. Long net curtains would have made the room more private and brighter and we could have enjoyed being in our room.
We didn’t have breakfast. The location was brilliant, staff and room service fantastic. The reception staff were very informative and drew us maps of places we wanted to find and showed us on the maps of how to get to pick up places for our tours.
Stayed in April 2024
Reviewed: April 14, 2024
Roz
CyprusLocation
Stayed in April 2024
Reviewed: April 12, 2024
Eamon
AustraliaNoise from doors slamming, the room is not soundproof. Cheap toilet paper (had to use 4X more than quality paper) The most concerning thing was that the outside sitting area has a metal cage around it and in case of a fire you can not get out.
The room was clean and tidy and the beds were comfortable. The staff are very friendly and helpful
Stayed in April 2024
Reviewed: April 11, 2024
Steven
United KingdomNo evening meal or drink facilty
Location
Stayed in April 2024
Reviewed: April 9, 2024
Amy
IndiaToo many steps -potentially a lift could be installed
Location Value for money Size of room/bed Comfortable
Stayed in April 2024
Reviewed: April 7, 2024
Leanne
United KingdomWiFi not great
Perfect location and pool
Stayed in April 2024
Reviewed: April 7, 2024
Dawn
United States of AmericaThere is no elevator.
Location
Stayed in April 2024
Les Arcs sur Argens, France
Ernst, Germany
Beijing, China
Vaujany, France
Monteverde Costa Rica, Costa Rica
Lorient, France
Mikołajki, Poland
Canillas de Aceituno, Spain
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content