Kitchen didn’t have any cleaning products or glad wrap or foil and not enough soap for general handwashing.

Very nice maintained gardens and good size for family rooms

Stayed in April 2024

Very nice decor, good beds, great family floor plan, lovely bush setting & pools

The particular house we had was in need of maintenance, 2 Air cons not working, garage remote broken, outdoor ceiling fan broken & several small other issues

Stayed in April 2024

WiFi was really bad

Fabulous ,clean and very comfortable with plenty of room

Stayed in April 2024

Not cleaned

Location, activities

Stayed in April 2024

The units could definitely use a refresh. the kitchen benches around the sink were severely water damaged and need replacing

location was great and loved the facilities at the novotel. The deck was beautiful.

Stayed in April 2024

We were not told we had to leave the outdoor area at 10 pm before we booked. We also would have liked to park our car in the garage, but the owners locked it , would have been nice to be told before we booked. Surprising as it was expensive.

Was spacious and well set up the pool table was a nice surprise

Stayed in February 2024

Air conditioning in the dedicated restaurant area. Also need to advise renters that the spa bath and pool spa were not working.

Breakfast was not included as we rented a beach house. It was roomy, had multiple lounge areas, a pool, two bathtubs, two BBQ's, a pool table, basketball hoop and a well equipped kitchen. It was perfect for our stay as we had a family group ranging in age from 7 to 80 years old. We also really appreciated the air-conditioning during the hot humid weather over the weekend. It was an easy walk to the beach and Maroochy River. It was a pleasant 10 minute walk around Twin Waters lake to the resort and it's facilities. The boys really enjoyed sailing & kayaking on the lake. It would be good if the menu at Sola restaurant was expanded to accommodate vegetarians and vegans.

Stayed in February 2024

The apartment smelled like moulds, my husband has allergies to dust and as soon as we arrive he did not stop sneezing until we checked out. Also the coffee sachets we expired went to make a cup of coffee on our arrival only to see that the granules were clumped and grey in colour looks like been there for years. There’s a barbecue but no tongs in the kitchen. Door on the toilet in the main bedroom is always stuck I think it needs oil.

The place is laidback perfect if you want a relaxing weekend this is the best place, checking in and out is a breeze.

Stayed in February 2024

Oven didn't work so was a bit disappointing in the self contained unit, there was also a lot of fruit flies in the unit

Location and activities

Stayed in February 2024

Whilst the apartments were self cater style there were no basic kitchen items which you often find in self catered accomodation such as salt & pepper shakers, alfoil, oil spray etc. Having travelled from interstate bringing these items in the plane is difficult so we needed to purchase these for the week. At the end of our stay we then either needed to throw these items away or leave them - presumably the cleaners throw them away. This would be a great value add for guests if the apartment had more basic essentials other than a couple of detergent/dishwasher/laundry sachets for guests to use.

The staff were very accomodating in moving our apartment during the stay so we had lift access - this wasn’t something I had assumed to check when reserving/booking the accomodation. We had accessibility issues with one of our family & needed a lift rather than stairs. We had to wait 2 nights before this was possible but I appreciated their efforts.

Stayed in January 2024

Only aircon in one bedroom. Other two get very hot.

Lots of space for the family and great outdoor facilities at the Novotel, including Sola.

Stayed in January 2024

The dining options at the adjacent Novotel resort were not very good - food was very ordinary. You are better off self catering (supermarket is close by at Paradise Paradise) or visiting local restaurants in nearby Mudjimba or Maroochydore - however you will need a car to do this.

Great location, we had access to 3 pools, the lagoon, the beach and the Maroochy river - all within walking distance! The property was spotlessly clean. Parking was secure and the neighbourhood was quiet. Wonderful place for a relaxing holiday.

Stayed in January 2024

Dirt/sand found under the lounge rug. Beds were uncomfy & a little small. Shutters in the main bedroom upstairs opening onto the lounge, so zero privacy & zero sound proofing. When in the bedroom you could hear everything that was going on in the lounge below, so not great for parents trying to sleep in when the kids wake up early. From the lounge, you could also clearly hear conversations going on in the bedroom above. Upstairs balcony was covered in Funnel Web Spiders, so didn’t use it.

Loved the location, 5min walk to the beach. Nice pool at a comfortable temperature. Gorgeous gardens to walk in. Convenient being able to use the Novotel pool & bar/restaurant. Private & safe gated property.

Stayed in January 2024

Car park gate stopped working but they managed to fix it. Some of the infrastructure seemed a bit tired but the apartment's facilities were great.

Apartment was excellent with a perfect overlook to the lagoon.

Stayed in December 2023

A couple of things didn’t work eg garage door didn’t close and towel racks had come off the wall.

We stayed in a beach house overlooking the lagoon. The position was excellent and the beach house was huge and great for two families.

Stayed in December 2023

Leaving

Beautiful apartment, beautiful view and facilities. Beds comfy and apartment had awesome facilities. great places to walk and the lagoon is a great place to swim and relax.

Stayed in November 2023

One thing we did not like was air conditioner did not work on second bedroom and third bedroom on hot days.

We were impressed by size of apartment and bedrooms. Quite new kitchen appliances, crockery, utensils. Water pressure as well.

Stayed in December 2023

No garage remote to enter the building which was a pain but didn’t ruin the trip. It was just inconvenient.

Location and facilities. Staff were helpful and friendly. We were able to check in a little earlier.

Stayed in December 2023

The shared facilities and activities with the Novotel were disappointing - restaurant, cafe, water craft beach facilities were tired and needed repair. It was a fair way into town to get supplies.

It was clean and the location was very quiet.

Stayed in November 2023

2 bedroom apartment was outdated and very noisy. Upgrade to 3 bedroom apartment was paradise.

Location, pools, water sports.

Stayed in November 2023

Disappointed with Novotel restaurant . No evening buffet service or waitress service as we had enjoyed in previous visits . We were looking to have 18 people for dinner in restaurant however elected to self cater in villa

cooked Breakfast in Villa

Stayed in October 2023

Nothing

great destination

Stayed in October 2023

Plenty of room

Stayed in August 2023

The check in staff were unfriendly and unwelcoming with my elderly parents. Food options limited.

Beautiful gardens, clear lake with amazing fish, water sports. Novotel staff delightful.

Stayed in September 2023