209-217 Abbott Street, 4870 Cairns, Australia
#44 of 73 hotels in Cairns
Guests' ChoiceBased on 2247 hotel reviews
7.5Cleanliness
8.0
Comfort
8.0
Location
8.3
Facilities
7.5
Staff
8.5
Value for money
7.5
Free WiFi
7.8
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: August 4, 2023
Julie
AustraliaThe pillows. Quite uncomfortable and smelly
Great. Loved the room service
Stayed in July 2023
Reviewed: August 3, 2023
Erin
AustraliaRooms dated.
Good location. Short walk to town.
Stayed in August 2023
Reviewed: August 2, 2023
Katie
AustraliaClose to everything, employees were friendly and helpful
Stayed in July 2023
Reviewed: July 25, 2023
Judy
AustraliaThe smoking allowed on the balcony, the toilet seat really needed replacing (the plastic on the seat was pealing), there also, was no exhaust fan in the bathroom. The air-conditioner had no temperature control & there was no heating with 2 thin blankets in the wardrobe.
The view & location
Stayed in July 2023
Reviewed: July 24, 2023
Rosaline
AustraliaFOH restaurant manager was very rude No handwash in the bathroom only 1 cake of soap
Rooms were serviced each day reception staff were great
Stayed in July 2023
Reviewed: July 22, 2023
Alexandra
SpainShower only had shower head, no shower handle - hard to wash of soap properly. Gym was very small.
Location was good, staff was very helpful, it was clean and room was spacious. There was lot of information on excursions and the lady at reception was very helpful and gave us some discounts for the zoo.
Stayed in July 2023
Reviewed: July 19, 2023
Kay
AustraliaMattress was very comfortable
Stayed in July 2023
Reviewed: July 19, 2023
Adriana
AustraliaTheir pillows are awful but I find that with most places I stay in.
Great location for families and the staff were lovely
Stayed in July 2023
Reviewed: July 17, 2023
Scott
AustraliaAll in all, It was good value and we had a great trip. Just assumed the pool area would be more usable but was too cold to swim in and badly needs updating. The rocky floor underfoot just isn’t user friendly
Stayed in July 2023
Reviewed: July 14, 2023
Steve
AustraliaNo complaints about this room
This room was way better than the first. Even though it had only one bed it was more modern and heaps more comfortable
Stayed in July 2023
Reviewed: July 13, 2023
Toni
AustraliaSome of the facilities look in need of upgrade.
Good location. Walk along esplanade lovely,
Stayed in July 2023
Reviewed: July 11, 2023
Barb
AustraliaWheelchair bathroom needs updating. Carpark to lift difficult to use. Get wet.
Staff were very helpful. Breakfast buffet yum. Comfortable bed
Stayed in July 2023
Reviewed: July 10, 2023
Janet
AustraliaThe bathroom, especially the shower over the bath.
The pool area
Stayed in June 2023
Reviewed: July 10, 2023
Rex
Australiapool area needs upgrade, rooms are due for a refresh
great location
Stayed in July 2023
Reviewed: July 8, 2023
Martin
AustraliaIn room amenities lacking, e.g plate and knife and suggested cost of $5 to deliver
location and views
Stayed in July 2023
Reviewed: July 3, 2023
Andrew
AustraliaBathroom a bit dated
Great breakfast helpful staff
Stayed in July 2023
Reviewed: July 3, 2023
Aaron
AustraliaNo microwave or toaster in room or basic utensils and no couch to sit on, can’t sit on bed as it’s on wheels and rolls away from wall
Good location and always cleaned friendly staff
Stayed in June 2023
Reviewed: July 2, 2023
Johnston
AustraliaSpacious rooms
Stayed in July 2023
Reviewed: July 1, 2023
Beris
AustraliaDrink vending machine difficult to operate using cash
Clean & comfortable
Stayed in June 2023
Reviewed: June 22, 2023
Savalan
AustraliaThe AC unit is old. There is no way to change the temperature. It should be either on or off. The AC didn't function properly and we ended up having some hot nights while sleeping.
Staff friendliness. Beds. Room size
Stayed in June 2023
Reviewed: June 22, 2023
Maxine
AustraliaGreat position but really need to do up the bar as zero atmosphere so inclined to go elsewhere
Stayed in May 2023
Reviewed: June 21, 2023
Liz
Australiapaying extra for parking
convenient
Stayed in June 2023
Reviewed: June 20, 2023
Lani
AustraliaNothing
Loved the room and the view
Stayed in May 2023
Reviewed: June 15, 2023
Amanda
AustraliaBed too soft. I need a firm mattress. Wifi signal strong but kept dropping out. Towels were poor quality worn Iron provided was not steam. I needed to press linen clothes for a function. The housekeeping did provide a steam iron after I requested it.
Warm unit. Great shower pressure. Hot constant temperature. Friendly staff. View great. Very quiet Optimal room clean. I opted out. Got the $10 voucher reward each night to use in the restaurant. Saves power and water not replenishing towels every day.
Stayed in June 2023
Reviewed: June 15, 2023
Paul
AustraliaLift service, lighting in room, large lights over the beds both controlled by a single switch in room 219, we choose to use the desk light so I could read whilst my wife slept. The impact of drilling was unacceptable. A poor stay.
Efficiency of the front desk. Comfort of the actual bed. Che k out at 11.00.
Stayed in June 2023
Manerba del Garda, Italy
Seoul, South Korea
San Carlos de Bariloche, Argentina
Avola, Italy
Ollantaytambo, Peru
Taichung, Taiwan
Gouves, Greece
Las Terrenas, Dominican Republic
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content