Av. Senador Dinarte Mariz, 6045, Natal, CEP 59090-002, Brazil
#28 of 146 hotels in Natal
Guests' ChoiceBased on 74 hotel reviews
8.8Cleanliness
8.9
Comfort
8.9
Location
9.2
Facilities
8.8
Staff
9.1
Value for money
8.0
Free WiFi
7.9
Real Bookers. Real stays. Real opinions.
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Showing 1 - 25
Reviewed: April 12, 2024
Zenia
United States of AmericaThe hotel is not perfect. Check in and check out can be slow.
It’s a fun hotel, with several activities for adults and children. Amazing views of the ocean, good swimming pools (one heated) and great breakfast. Best “tapioca” in town!
Stayed in April 2024
Reviewed: April 5, 2024
Alan
United KingdomShort taxi to the main beach for surfing - couldn’t book an Uber for collection from the hotel - but reception sorted one quickly
Cracking hotel, staff are really friendly and helpful - go all inclusive - it really is worth the extra and basically 95% is included - it’s clearly stated on all the menu’s what’s not included. Food is really good with plenty of variety and choices. The variety of different pool area’s cater for everyone
Stayed in April 2024
Reviewed: March 15, 2024
Paulo
Portugalno
location
Stayed in February 2024
Reviewed: February 20, 2024
Cédric
CanadaThe room needs to be refurbished to deserve 5 stars rating.
Great location
Stayed in January 2024
Reviewed: February 6, 2024
Evelyn
United States of AmericaThere are no water fountains around, the only way to drink water is to buy it
great breakfast
Stayed in January 2024
Reviewed: December 18, 2023
Saul
BrazilThe team and the service!!
Amazing views and great great room
Stayed in December 2023
Reviewed: November 4, 2023
Dayse
BrazilEverything was good
It was great! Excellent location and customer service. Breakfast was amazing with so many options, but the highlight was the tapiocas that Japão prepared for us. Definitely going back
Stayed in October 2023
Reviewed: October 2, 2023
Diego
United States of AmericaWiFi. I stayed for work and the WiFi in my room was awful. They did try to solve it and they even set up a dedicated connection for our room, but it did not help.
Great location. The hotel has four restaurants and several bars. High-end service. The staff is very professional and friendly. I had issues with the WiFi and they set up a dedicated network for our bedroom.
Stayed in September 2023
Reviewed: September 4, 2023
Wilson
AustraliaGood location and building and the didn’t have a problem to give me a late check out.
Stayed in August 2023
Reviewed: July 18, 2023
Caio
NetherlandsThe average price of the restaurants inside the hotel was high, while not delivering the expected quality. You are better off eating in the city and trying something different every day.
The place is in a very nice spot in the city, meaning you can easily make many tourist tours(e.g Genipabu, Pipa or Ponta Negra), a transportation method will always be required but the tourism companies always pick you up at the hotel There's really nothing to complain about Sehrs Natal, lots of activities to be done inside and outside, several pools, food and drinks available to you. The room quality(mostly the window view) can all vary according to price but all of them are of quality. We had a leaking issue in our bathroom and they changed our room within the hour. Any questions made to the front desk were replied to with full interest to satisfy us and we are very happy about it. We asked for suggestions for things to do in the city and many options were provided to us. All of these interactions were made in Portuguese, I am not sure if they speak English, but I would assume they do. Breakfast is 100% complete every day, with many options to eat. Quality ingredients as well. no complaints here.
Stayed in June 2023
Reviewed: July 9, 2023
Lucas
BrazilMight be offered a better Wi-Fi quality. I got too many connections drop using an iPhone 13/pro max.
Staff and restaurants were amazing good.
Stayed in July 2023
Reviewed: June 8, 2023
Samantha
BrazilIts Perfect!
Stayed in June 2023
Reviewed: May 4, 2023
Zenia
United States of AmericaWe had asked for quiet rooms and they gave us rooms on the main floor, in a busy area close to small shops offices and a bar. You could hear people coming and going, screaming sometimes until very late at night. Some parts of the hotel are under construction, and there were pieces of debris on some hallways.
The hotel has beautiful views, great breakfast and many swimming pool. We really the option of the heated pool.
Stayed in April 2023
Reviewed: April 27, 2023
Isobel
Australiarooms are a bit old and run down. shower was difficult to use, we had issues with hot water.
pool was nice and breakfast was good
Stayed in March 2023
Reviewed: February 1, 2023
Tiago
PortugalYou can tell the hotel has some years in some details in the furniture or elevators but overall nothing too serious.
The hotel has a fee years but there are already some refurbished and renovated rooms. The rooms are comfortable, clean and have everything you need. The check in with Rodrigo was fantastic. Excellent client service. Everyone in the staff were extremely nice. Without a doubt five stars for the staff.
Stayed in January 2023
Reviewed: September 21, 2022
Jorgeana
United KingdomOne only member of staff that was probably not doing well that day, but even then the amazing administration structure created by the management staff and director, took care of the situation quickly and satisfactorily.
The smile, friendliness and efficiency of the staff. The hotel director is always around and is very approachable to guests and staff alike. It looks a massive family.
Stayed in August 2022
Reviewed: September 2, 2022
Zenia
United States of AmericaThe beach there is not very good to swim. Rough waves, too dangerous.
The hotel is always reliable. I have stayed there with my family several times. The rooms are clean and there is good internet connection. Great breakfast, good food options if you choose to eat at the hotel, good parking, taxis are easily available. The pools are very nice and there is the option of a heated one.
Stayed in August 2022
Reviewed: March 19, 2022
Kjell
NorwayFood from pool restaurant could have been better. Expected more as hotel is rated 5 stars
Very nice pool area, nice gym, good breakfast
Stayed in March 2022
Reviewed: March 12, 2022
James
United States of Americano complaints
love the rooms and the views.
Stayed in March 2022
Reviewed: January 3, 2022
Ester
BrazilWe couldnt use the beach because of the ocean so high And food was a little difficult to find good options not fried or healthy.
Breakfast and food a little poor for vegetarian and special options. Room spacious and big. Excellent for kids. Very good experience !
Stayed in December 2021
Reviewed: January 1, 2022
Emily
United States of AmericaI loved everything!!
The hotel is very clean, everyone is extremely nice, food is absolutely delicious. covid protocol is followed and we felt very safe and well taken care of! amamos muito o hotel! muito limpo!!!
Stayed in December 2021
Reviewed: December 28, 2021
Angelo
BrazilPotiguar restaurant is good, but a bit overpriced compared with specialty restaurants
Pools Room (senior suite) - really nice ! Location Specialty restaurants (Marenostrum & Tapiro)
Stayed in December 2021
Reviewed: July 5, 2021
Paulo
BrazilGreat stay and great location. We liked it!!!
Stayed in June 2021
Reviewed: June 17, 2021
Fulvia
United States of AmericaLittle old but so clean
The food is excellent, stuff super nice, good clean and local wowowow the viw is amazing!!
Stayed in June 2021
Showing 1 - 25
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