Staff not always helpful

Bed and breakfast

Stayed in May 2024

Facilities in room ( no bottle of water in my room , they placed coffee machine in the room but no water! I asked for a bottle of water which is complimentary is all hotels , butvthey charged me for $6 ! I alsked for sleepers which normally should be available in room , butvthe hotel had no sleepers to give me !!

Staff , location

Stayed in April 2024

Excellent location

Stayed in April 2024

No slippers, bathrobe and electric kettle in the room.

Location and cleanliness. Staffs are accommodating.

Stayed in April 2024

N/A

Valet service was Efficient

Stayed in April 2024

The room I selected was mountain view, but I got a lower floor so that I could see only the pool.

Modern style and new hotel. Cleanliness and good location nearby the parliament.

Stayed in April 2024

the fact that they asked for extra charge for early check-in. If room is available why not offer it, free of charge, to make a difference.

ideal location

Stayed in April 2024

The parking entry and exit limitations were not worth the price.

Great location, with high-level staff providing excellent services. The bed was comfortable.The air conditioning and room cleaning were perfect.

Stayed in March 2024

The rooms and the location are very good!

Stayed in March 2024

Small rooms

Location

Stayed in December 2023

The Staff , we got our room 2 hours after the check in time , I did contact booking.com about this and they also did not accommodate anything from their side

Location , cleanliness

Stayed in February 2024

The hotel should have let us know that there was a cheerleading competition and that the lobby including elevators would be packed considering the amount of money we paid for the weekend as we travelled 6 hours to visit and relax. It always took over 5-10 mins to use an elevator and it was packed with children. The restaurant for dinner wasn’t the greatest for food. The staff were exceptional. In the morning however breakfast was pretty costly for the buffet.

Reception service was excellent breezy to check in. Restaurant for breakfast was fancy and delicious. Our view from the room was amazing as we saw all of old Quebec.

Stayed in February 2024

Open concept for the lobby, restaurant, bar

The bed sheets , location

Stayed in March 2024

The location,the hospitality. N

Stayed in March 2024

Doors not sound proof enough. Could here people walking by and corridor noise. I expected a bit more for breakfast but indeed it was to a good level

Huge hotel, very impressive room with amazing view. Enjoyed a sunset view over the city. Food for dinner was just woow. Well done to the Chef.

Stayed in February 2024

Rooms could me cleaner,

Very good location, 10 min walking to the old city. Valet parking, outdoor heated pool open all year. Restaurant

Stayed in February 2024

The restaurant was trying to be too upscale to make it family/kid friendly. The bar was either understaffed for the two event groups staying at the hotel, or just very slow.

Very clean, staff was accommodating and friendly

Stayed in February 2024

They need a more friendly family restaurant in the hotel

Very convenient to convention centre.clean friendly

Stayed in February 2024

Wish that there was more variety on the menu for dinner. Also, would add some sort of anti-slip measure on the floor of the shower.

Loved the location, room, and the view. Beds were comfortable. It was quiet. Also, the bathroom and shower were very nice. Also liked the fact that they checked up on us even though we did not have the room cleaned during our stay. The staff was friendly and helpful.

Stayed in February 2024

Nothing

It has a great location and nicely updated rooms

Stayed in February 2024

Valu for money Having to pay for everything even parking Ver crowded

Fantastic breakfast, complete buffet, great quality Beautiful outdoor pool (heated in winter) and sauna Confortable bed and pillow Can visit everything at a walking distance

Stayed in February 2024

The service and facilities are poor. Breakfast is below average, no brunch or lunch available as the restaurant is closed during the day. No tea facilities in the room. On Christmas Eve, we ordered a bottle of Champagne through room service, it got delivered to our room in a brown paper bag. We got informed that we had to fetch the ice bucket from another floor ourselves, if we needed it! I believe it is unacceptable... although the City lighted, red and green, was amazing!

Brilliant location, stunning view! The view from our room was phenomenal. Cornered large room overlooking St Lawrence River, Château Frontenac, Citadelle and Parliament House. The Hilton is only a few minutes away from the Old Town, and it is a lovely walk. The view was one of the highlights of our stay in Québec City.

Stayed in December 2023

Parking not at the property extra cost they will waive you a parking ticket to get in and out of the parking but it’s limited to just two exits per day, then you’ll have to pay at the parking lot the regular rate

Location

Stayed in January 2024

room is small

Stayed in January 2024