Bed sheets could to be more clean

Easy accessible to customer service

Stayed in August 2023

It was clean and quiet- no railway sounds.

Stayed in July 2023

The doors to the bedrooms and bathrooms are a little stiff and noisy when opening/closing. It's not a huge deal but it did wake me up every morning since I was sleeping on the sofabed 😅 The shower in the master bedroom was a little tricky, we couldn't change the temperature so it was too hot to shower in. I felt that the shower could have been a bit cleaner too.

The place is lovely and perfect for a trip with friends. Instructions for checking in and accessing parking are very clear and easy to understand, and communication with the hosts was great! I loved the interior design and decor, overall a great vibe. Lovely view of the mountains from the living room sliding door. The hot tub access was great too! It is also very close to the bus stop to Banff which was very convenient. I would definitely come back here!

Stayed in July 2023

I don’t like that the shower only had crazy hot water in the master bedroom and the hair and dog hair that were on the bed and on the pull out bed. I feel the cleaning fees were way to high for the quality of cleaning there was. Also I didn’t like that you have to bring your own towels at the pool and how dirty the pool was.

I liked how it was near the main road to go shopping and that the unit was on the first floor. I also like how the kitchen was spacious and that we were really near the swimming pool.

Stayed in June 2023

Only issue was arriving 20 minutes early I had to wait until the 4pm check in time to activate the lock. Not a big issue as it said 4pm check in and was option to check in early. Just the 20 minutes waiting after a long day wasn't so comfortable.

Amazing place, beautiful home and perfect location, felt like you were in the mountains without people, but also 10 minute walk from shops and town centre!

Stayed in June 2023

The air-conditioning didn’t cool down the place the way I feel it should have.  At least didn’t reach the bedrooms.

everything it was very comfortable very homey lots of amenities two bedroom. Great location very well designed.

Stayed in May 2023

The place needed a little extra clean in a few places and the owners were very quick to respond and get the cleaners in to resolve. The heating system tends to stay warmer than programmed, but not too unbearably hot.

Great location, within east walking to shops, restaurants and pubs downtown. Great underground parking is a bonus. The overall facility has great amenities although we did not use any (pool, hot tub, restaurant). Full kitchen with all the accessories. The beds were comfy and the apartment was nicely adorned.

Stayed in April 2023

The kitchen in the unit is well equipped, place is clean and well maintained. We had a comfortable stay. Thank you.

Stayed in December 2022

Everything was wonderful. Nothingnwe didn't like.

Modern, comfortable.and clean with all the ammenit.

Stayed in December 2022

While the steam showers were really nice, the instruction card didn’t match up to the ensuite so it was a bit confusing. Also for praying >$150 for cleaning I was surprised that we had to collect and take out our own garbage and recycling when we checked out. not a big deal but was a little challenging when we have an infant and all of his stuff to take as well.

it was a spacious and beautiful property with a great pool for our son (which is why we were here). they were very organized and had great information about their property. the view of the 3 sisters was absolutely stunning. the property felt well renovated and clean (with the exception of minor lack of cleaning in one shower)

Stayed in November 2022

The only complaint is the main bathroom sink drained extremely slow.

The suite was exactly as advertised. A lovely home away from home. Clean, comfortable, with great amenities on the property. The hosts were very helpful and responsive.

Stayed in September 2022

Amazing place! Nice and cozy apartments with beautiful mountains view and lovely patio to relax. Everything needed was in the unit (like at home). Also free underground parking with direct excess to the building was very convenient. We had a great stay there and we would definitely come back again.

Stayed in May 2024

When do I receive my deposit

Stayed in May 2024

the space age shower...looked intriguing but was not easy to operate. not a huge problem in the sense we figured out how to have an average shower

convenience of having kitchen items. the fire, view, easy walk to town

Stayed in February 2024

We loved how close to the pool the location was. The view was amazing, we LOVED having a dryer, and everything else inclused like the highchair and crib were such a bonus. The park pass was a pleasant suprise as well. Such a lovely addition to our stay. Our boys had a blast. We had such a wonderful trip and can't wait to come back!

Stayed in January 2024

Water in the shower in the master bathroom was too hot to use (this has been reported by others for over a year). Second bathroom shower didn't work well. Fireplace pilot light would not ignite. The unit advertised as being spacious but if more than 2 people were there is would be cramped. We got a Banff park pass prior to arrival as we did not know there was one available for use.

Kitchen was well stocked with utensils, tea, coffee

Stayed in December 2023

The property was dirty. The bedsheets had been slept in and there was dry skin and pubic hair on the sheets. When I tried to wash the sheets I then had to clean the washing machine as it was filthy. The showers were also disgusting. I’ve never had an experience like it. The fact that they took a $500 deposit for one nights stay and it took chasing to get it refunded was ridiculous.

The location

Stayed in October 2023

There wasn't anything I didn't like about it

The place was very clean and comfortable. I'd definitely stay there again.

Stayed in October 2023

Very difficult to find this location and very poor communication , we arr late at night and very cold keep asking the direction from the property and waiting outside around the property one hour

Inside the room is satisfy if we can get a smooth communication i will get an better rate

Stayed in September 2023

The apartment was very clean with comfortable beds and amazing amenities/facilities

Stayed in September 2023

Beautiful Apartment and very attentive Hosts. Definitely a place for several days.

Stayed in September 2023

Not clean , wet towels , shower didn’t work , no cot as requested , to much money for value

Nice location

Stayed in August 2023

Can’t think of anything.

Perfect for our family. We got to all stay together without having to book two separate hotel rooms.

Stayed in July 2023

Beautifully decorated & great location

Stayed in June 2023