4727 Elephant Lake Road, Highland Grove, K0L 2A0 Harcourt, Canada
#3 of 3 hotels in Harcourt
Guests' ChoiceBased on 14 hotel reviews
7.5Cleanliness
7.7
Comfort
7.2
Location
7.4
Facilities
7.4
Staff
8.2
Value for money
6.7
Real Bookers. Real stays. Real opinions.
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Showing 1 - 14
Reviewed: December 9, 2023
Lesley
United KingdomMost misleading was the information that the website clearly stated that dinner is C$32 and it wasn’t… there was no price fixe menu at this price; the staff knew nothing about a C$32 dinner; it was very embarrassing trying to explain and prove this is what was advertised; and there were very few options on the menu at C$32 or under: The dinner cost was even printed out on the booking.com confirmation the hotel gave us on check in but they refused to honour it. The manager was very defensive, and didn't even offer us a free drink to compensate. Dinner was very expensive (but admittedly excellent taste and quality) in a soulless environment. I felt sorry for the staff with no one to serve. The pool did not look maintained. The bedrooms were very dated and were not serviced at all during our 3 day stay. If they want the yuppies to pay top dollar they really need to concentrate on their service and hardware.
I have thought long about reviewing this hotel. And what to say. Very strange place -not in keeping with the rustic environment of the areas I think they are trying to attract the weekend yuppies from the cities with their electric car charging points - seems to have a link up with Porsche. The spa area and upmarket restaurant seemed incongruous with the surroundings. There is a lot of building work going on - building houses for holidaymakers which will be sold at a vast price (close to C$1million!).
Stayed in October 2023
Reviewed: October 29, 2023
Van
CanadaGreat service and amazing food in the restaurant but be aware that 20% gratuity is added to your bill, its not an option, which in my eyes defeats the point of the tip.
Excellent quality food although the atmosphere of the restaurant is somewhat lacking.
Stayed in October 2023
Reviewed: July 14, 2023
Brigitte
CanadaIt seemed like we were 2 of only 4 guests at the resort. It all seemed a bit “forlorn “. The recommended drive to the docks was treacherous. Clearly no one had looked after that for a while. There was some cosmetic work being completed on the building and it looked like they were trying to transition to a “resort” selling condos.
The food (dinner and breakfast) was good and we paid as much as the room cost again for a dinner and breakfast for 2.
Stayed in July 2023
Reviewed: August 17, 2022
Patrick
SwitzerlandSome things were a bit odd and we could not help ourselves by thinking that there is stronger interest in getting the Spa village/condos developed which are still in a planning stage. The building, although nicely decorated, showed its age. The rooms as well. While it can happen that a wrong room is allocated to guests, we could not find anyone after 10pm to get things sorted (neither by walking through the entire hotel and checking every room nor by mail/tablet which was provided to us at check-in). This needs to sorted. Also, some 'finesse' was lacking in interaction with guests (outside the restaurant) and we are not sure if hotel management is the core competency here. We wish the staff all the best that they succeed in that Spa Resort project - how we have it experienced in this Summer, we would come again for the restaurant but not for the hotel experience.
- above all was the food. Excellent, fresh, with a twist - we were extremely surprised to find such a tasty cuisine in a rather remote place. Whether vegetarian or not, it covered all and both breakfast and dinner were of above-par quality. Two thumbs up - the staff we met was very friendly
Stayed in July 2022
Reviewed: September 19, 2022
Viktorias
UkraineDelicious food, peaceful and comfortable hotel :)
Stayed in September 2022
Reviewed: August 28, 2022
Gavin
United KingdomThe rooms do not get made up...for the price I would expect to come back to fresh towels and a clean room. There are no amenities and there is nothing to do.
The food was good. Close to Algonquin National Park
Stayed in August 2022
Reviewed: August 4, 2022
Shanise
CanadaThere isn't anything that I didn't like. But, I do have a recommendation. Place a basket with the lemon grass/green tea fragrance and additional spa products in the rooms with pricing info. That may help with product sales.
This was my first time staying at this resort, and it exceeded my expectation! The room was spacious and clean. The are many activities on the property for the whole family to enjoy, and the restaurant has excellent service and food options! I will stay at this resort again.
Stayed in July 2022
Reviewed: July 4, 2022
Sky
CanadaThe facility is extremely dated! Furniture in room is either broken or extremely worn-out, especially the bed which has steel spine and spring poking out.
The food
Stayed in July 2022
Reviewed: August 19, 2023
Annette
CanadaThere are no comments available for this review
Stayed in July 2023
Reviewed: October 3, 2023
Monica
CanadaThere are no comments available for this review
Stayed in October 2023
Reviewed: September 3, 2023
Wei
CanadaThere are no comments available for this review
Stayed in August 2023
Reviewed: January 8, 2023
Camilla
ItalyThere are no comments available for this review
Stayed in January 2023
Reviewed: August 9, 2022
Robert
CanadaThere are no comments available for this review
Stayed in August 2022
Showing 1 - 14
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