1 Centennial Drive, T0L 2H0 Kananaskis Village, Canada
#3 of 4 hotels in Kananaskis Village
Guests' ChoiceBased on 369 hotel reviews
8.5Cleanliness
8.9
Comfort
9.0
Location
9.3
Facilities
8.8
Staff
9.1
Value for money
7.4
Free WiFi
8.7
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 15, 2024
Patricia
CanadaBeautiful location and views
Stayed in April 2024
Reviewed: April 15, 2024
Sarah
CanadaA pharmacy-like convenience store within the building.
We loved the resort feel of the accommodations. Everything you needed was nice and close although we did wish that there was a more extensive service station/convenience store nearby.
Stayed in March 2024
Reviewed: April 9, 2024
Corey
CanadaThe price
The view and the amenities
Stayed in April 2024
Reviewed: April 8, 2024
Jackie
CanadaSome places lack proper maintenance. The tiles in the hot tub are poorly glued in, some stains on our bathroom floor and some supplies were missing when we arrived.
The water park is a family favourite. The food is delicious and great quality. The staff is wonderful.
Stayed in April 2024
Reviewed: March 14, 2024
Paige
CanadaFor one night, including taxes, I paid just under $600 for a basic room. That is a HUGE cost. We would come more but the price is just astronomical. for a standard room, this is one of the MOST expensive rooms in Alberta.
I love how reasonable this hotel is for families with kids under 6, in relation to food. The kids eat free at the bar and at the buffet (if the paretns are eating as well). The kids LOVE the pool--real GREAT family hotel There is a lot of events and activities happening to entertain people of all ages
Stayed in March 2024
Reviewed: March 8, 2024
Jack
CanadaTHIS STUPID SURVEY
The Dedar Room has the best food and the best server his name is Gilbert and he is the reason we go there;
Stayed in February 2024
Reviewed: February 23, 2024
Kevin
Canadait seems on all my visits to the Pomeroy the steam room is not reliable ?
Our dinner (prime rib) for the Tronnes party was excellent. the service was GREAT. Thank you!
Stayed in January 2024
Reviewed: February 20, 2024
Maurice
CanadaCalled for Bell service and no one came. Also asked for late checkout and was told busy weekend even though long weekend ended and everyone back to school
New water park and towel service made my kids weekend and also the extra events for kids
Stayed in February 2024
Reviewed: February 18, 2024
Elliott
AustraliaThere aren’t any affordable public transport options. It shouldn’t cost as much or take as long to get there as it does
The property feels like it belongs where it is in the mountains. The staff were all very friendly and helpful
Stayed in February 2024
Reviewed: February 17, 2024
Debra
CanadaBeautiful mountains,village atmosphere
Stayed in February 2024
Reviewed: February 12, 2024
Anna
CanadaThe hot tub is insanely hot to the point of it being dangerous. It is way hotter than any of the hot pools at the knordic spa. They should use some of that energy to the pool more and have a lower more comfortable temp in the hot tub.
Food was fantastic and I loved all the kids activities
Stayed in February 2024
Reviewed: February 6, 2024
Agatha
CanadaNothing
The amenities and staff are exceptional l! Very family focused. There are lots of activities for the kids and the food is very family friendly. Had a fantastic stay, would highly recommend
Stayed in February 2024
Reviewed: February 3, 2024
Ron
CanadaNo much
Room, Dining, restaurants and pubs.
Stayed in January 2024
Reviewed: February 3, 2024
Winkler
CanadaFacilities not open early enough
It was good
Stayed in February 2024
Reviewed: January 29, 2024
Jim
CanadaValue for money spent was not enough. A room with two queen beds with 1 chair and 1 table. Should have a least 2 chairs to sit at the table Need some "spa" ambiance music around the pools outside.
Beautiful location, nice concept. Enjoyed a delicious lunch. View from the room was fantastic
Stayed in January 2024
Reviewed: December 30, 2023
Shannon
CanadaWe had the absolute best vacation at Kananaskis Mountain Lodge! The facilities were perfect - clean, beautifully decorated, and so great for families. Food was excellent and the service was exceptional. We cannot wait to come back.
Stayed in December 2023
Reviewed: December 29, 2023
Sandra
CanadaThat there were lots of kids activities
I loved how it was in the mountains
Stayed in December 2023
Reviewed: December 28, 2023
Mariia
CanadaIt would be nice to have more vegetables for breakfast)
The atmosphere was wonderful, stuff is great, it is a perfect place for staying with kids.
Stayed in December 2023
Reviewed: December 28, 2023
Jess
CanadaWay too ‘kid’ friendly Kids running through the bar areas Nowhere to have an adult night out Lots has changed since we were there for Christmas 2019
Beautifully set up for Christmas
Stayed in December 2023
Reviewed: December 27, 2023
Bre
CanadaI didn't like how expensive the meal options were. Even the Cafe was very expensive and extremely slow service. There wasn't a lot of options for affordable meals unless you brought your own food.
The staff were wonderful and there were a lot of fun activities for kids to do
Stayed in December 2023
Reviewed: December 14, 2023
Larry
CanadaWould like more soups and salads on the menus.
A little overpriced. Beautiful location which we have been coming to for years.
Stayed in December 2023
Reviewed: December 14, 2023
Peter
CanadaLack of coordination with Nordic Spa over Hotel guest ability to temporarily exit spa and return.
Stayed in December 2023
Reviewed: December 12, 2023
Emma
CanadaThe lighting inside the rooms are dark and washroom door at the main floor cannot be lock.
Children activities, very welcomy and nice staff for acknowledging my son’s birthday with a complimentary mini cakes.
Stayed in December 2023
Reviewed: November 30, 2023
Lauren
CanadaAte at the Forte restaurant for dinner and breakfast. For the price of the food, I found the dinner to be meh. It wasn't terrible, but it didn't blow my socks off. I felt like it was expensive for the food quality.
Room was comfortable and clean. Fireside moments where you could make smores was great! Hotel decorated nicely for Christmas. Overall enjoyed my stay.
Stayed in November 2023
Nago-Torbole, Italy
Turtle Cove, Turks & Caicos Islands
Gold Coast, Australia
Trappeto, Italy
Jaipur, India
Dudzele, Belgium
Unawatuna, Sri Lanka
Bangalore, India
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content