Reception staff extremely unhelpful and unfriendly. Extremely small rooms and noisy. The property needs a refresh as it's very tired and the furnishings in the rooms are terrible.

Location was good and bed was comfortable however that was about it in favourable comments.

Stayed in May 2024

We we're supposed to get a Deluxe room... larger room but it was flooded so we received a smaller room but it had a terrace which was good

We loved the terrace in our room

Stayed in May 2024

Not relevant.

The location was perfect, room was excellent and breakfast was sufficient .

Stayed in May 2024

Close to old town area. Very clean and a well positioned hotel. Close to everything you need whether it be coop store, train station, restaurants. All within 5 min or less.

Very well positioned and close to train station. Clean and helpful staff.

Stayed in May 2024

The bedroom needed a mirror. The combined bath/shower had a fixed shower door which meant you had to get into the bath to switch the shower on. There was no main light just lamps. There was only 1 comfortable chair in the room despite it being a double for 2 people. If you are sensitive to noise do not stay in room 108 - it is on the first floor directly above the bar and faces directly onto the street. The trams and road pass close by. We were able to open the windows during the day/evening but it didn’t feel safe/comfortable to leave open during the night. The person who checked us in wasn’t particularly friendly or welcoming. We were a bit later than planned (about midnight) due to flight delay but I had messaged to let them know so they did not think we were a no show and confirmed they had 24 hour reception. The person only spoke to get our name, give us our key and tell us our room number. They did not tell us where the lift was or how to get to the room so had to ask. None of the usual information about the hotel, how to access help/reception, wishing you a nice stay etc. I appreciate it was late and we got the minimum information but we felt like an inconvenience. However other staff we dealt with - on check out, when asking for a city map etc were helpful and friendly.

The location was excellent and the best thing about this hotel. The train station is just opposite across the bridge and you are handy for supermarkets, old town etc. The room had plenty of space (superior double), was clean and the bed was very comfortable. Daily room cleaning. The bathroom was a good size and the shower was powerful and hot. The air con was needed given the weather, although it wasn’t the best/strongest A/C it helped. Despite being directly next to the street the windows kept out most noise, it wasn’t quiet but you are in the middle of a city so this is to be expected. We did open the window during the day/evening to let fresh in, as we didn’t mind the noise. 12pm check out.

Stayed in May 2024

Expensive

Location and staff were lovely

Stayed in May 2024

Rooms to old, very noisy

Location

Stayed in May 2024

Parking costs extra and the hotel guest does not receive a key for the parking garage.

Super convenient location and clean hotel rooms

Stayed in May 2024

Breakfast was excellent

Stayed in May 2024

The room !! I paid extra for a river view room and we were put in an attic room on the 6th floor with a very small window to see the river from - nothing at all like the rooms when I made the selection. Half the room is taken up with a concrete sloping roof with dormer window so hitting your head is a regular occurrence when getting to the 2nd suitcase because that’s the only place it fits and if you want to make coffee you have to bend right over to get to the machine and I’ll guarantee you’ll hit your head making it !!! Don’t take a river view room on the 6th floor!

Its location is perfect for train travellers and for those wanting to explore old town and the river - lots of dining places in the area close by.

Stayed in May 2024

room was not ready at check in time

Exellent location

Stayed in May 2024

The only issue I had was the roof eating up a portion of my room which made it feel like I do not have enough space but apart from that I don't have any issues.

Although the room was small, which is expected for rooms in Zurich, it was very cosy and the bed itself was super comfortable. I was glad that the pillows were not flat like the usual pillows.

Stayed in May 2024

Location, facilities, staff and breakfast were excellent. Very central for walking everywhere and close to the railway station. Highly recommended.

Stayed in May 2024

Circulated are only, which made the room a little warmer than wanted.

Excellent central location close to the train station and walking distance to he old town buildings.

Stayed in May 2024

Nothing

Perfect location near main station and for exploring the old city. Small but comfortable room with great view.

Stayed in May 2024

Not much

Location

Stayed in May 2024

Nothing.

Location excellent. Restaurant on site, outstanding (Kings Cave). Easy to walk to places of interest and train/trams extremely handy. Great bed - very comfortable. 10 Franc credit in restaurant for not using room cleaning was a bonus.

Stayed in May 2024

Sometimes we found the room was not entirely cleaned. Like used tissue and glasses were not clean.

Strategic location to the river, train station and tour busess area. Appreciate the little gift prepared in the room.

Stayed in May 2024

Restaurants prices are too high.

Food is excellent. We had dinner and breakfast at the Central Café.

Stayed in May 2024

Being told that the twin room we booked 9 months ago wasn't available. We were then found a twin room with a balcony over looking the river. Sounded great and it was quite a nice room but but the blind was broke so couldnt go out on the balcony as couldnt raise the blind. Other than that a nice room but sticky floor by bed!!

All good really - see below.

Stayed in May 2024

I was on the property long enough to dislike anything

Perfect location to stay for one last day in Switzerland. Close to the airport and plenty of places to walk nearby.

Stayed in May 2024

The WiFi was unresponsive and a bit slow at times.

Great location and the rooms were fantastic.

Stayed in May 2024

The bed was not too comfortable.

Location was great. Staff was helpful, but seemed put out when asked for help around town.Room was clean. bed was not as comfy as should have been. Nice to have a restaurant and bar in hotel. The servers at the restaurant were great. very nice.

Stayed in April 2024

Close to the railway station and the staff were friendly and helpful. Although on a busy intersection there was very little noise, only an occasional rumble of a tram.

Stayed in April 2024