The hotel was very busy and noisy in the lobby and breakfast dining room. Strongly reccomend the Executive Floors, 25, 26 & 27. It's an oasis of quite comfort - you get what you pay for.

The 26th Floor Executive Lounge has a comprehensive and quality offering for breakfast, afternoon tea and happy hour. Service is excellent with special commendation to Jennifer and Alma. Good value for money, centrally located for the main shopping street and ferry terminal.

Stayed in May 2024

toilet bowl.

manager is nice, even she came to decorate the towel with swan. really appreciate , we are happy with the services.

Stayed in April 2024

There is nothing to dislike.

Location is great. Hotel is well maintained and clean. Restaurants are great.

Stayed in April 2024

The check in process is long. The wall of the room is not sound proof. Guest talking from thr other room can be heard easily.

The staff were friendly especially the bell service. The dining staff were helpful and the chef.

Stayed in May 2024

breakfast needs some improvement.

Location is great! You can see the Gulangyu island right infront of the window if you book the right room type. Room is also spacious. Receptionist staff is great. Especially the operator Ms. He.

Stayed in April 2024

None

Nice location, great facilities and kind staffs.

Stayed in April 2024

Nothing particularly, everything as expected q

Left my phone in the room, checked out, on the way to the airport hotel called and offered to bring the phone to the airport 👍

Stayed in March 2024

Not happy with the hair drier. Too loud and hot but not dry hair properly.

Spacious room; Great location in the city; Walking distance to shopping area.

Stayed in March 2024

Room aircon temperature not very cold as it is not adjustable.

I enjoyed the hotel stay so much. Comfortable, clean, spacious, good gym facilities, and great that we paid a bit more to have nice view of Gulangyu island. The hotel staff are well trained, courteous and helpful. Especially thankful to Room supervisor 耿红艳who decorated my room with a pair of swan towel art ❤️. Hotel location is perfect, 10-15 min walk to the Zhongshan walking street.

Stayed in March 2024

None

Perfect location, nice staff with prompt response and suggestion for itinerary for short stay.

Stayed in March 2024

Front Staff can not speak English well

Stayed in March 2024

Lounge bar on the 26th floor closes at 8 pm. Service in the whiskey bar was not on par with the reception, a little too directive.

Spacious room with a very nice view overlooking the Gulanyu island, a main landmark of Xiamen. Attentive reception staff, who upgraded us due to late readiness of our room. Fully functioning amenities. Beautiful rooftop view, made accessible to us by Aoma who was very helpful. Great location to get around the central shopping area and the harbor, and great value for money.

Stayed in February 2024

Using the elevator was a nightmare.

Room was big and staff were friendly

Stayed in February 2024

The view of Gulangyu is absolutely fantastic from rooms.

Stayed in December 2023

Room has a smell of cigarette, yet the front desk refused to change the room...but they did offer to spray air freshener and provide a humidifier

The room was spacious and clean. The location is ideal as it's within walking distance to Zhong Shang Rd. The doormen were also very helpful to guests with luggage

Stayed in January 2024

Great location, very family friendly. Staff were very helpful

Stayed in December 2023

It smells like cigarette smoke in the elevator hall.

The staff is very welcoming. The location is pretty nice (though still 10 mins walk from the closest metro but it's not far from Zhongshan road).

Stayed in December 2023

The indoor swimming pool’s temperature can be adjusted better.

Friendly staff, I was impressed with the receptionist named Kokiki, who went above and beyond to help the group (10 members) as much as she could. Nice location and views.

Stayed in December 2023

The rooms were kind of hot and stuffy (unable to adjust temperature). The attitude of the staff members could be a bit warmer / more courteous.

Great location with good views of Gulangyu Island and the waterfront. Plenty of restaurant options nearby. Hotel breakfast was tasty albeit a bit expensive by local standards.

Stayed in December 2023

Just a litte staff can speak english

Stayed in December 2023

We have added breakfirst but was charged for the kid below 1.2 m despite we were being told during the booking that breakfast was free for kid’s height below 1.2 m. During check-out I have asked for the bill print out and had pointed out that it was being charged for the kid’s breakfast. As we need to depart for airport to catch our flight , I did not verify the correction despite the front desk lady has verbally informed that it has been corrected. I have not check the credit card bill on the correction yet. I hope hotel can make improvement in this area.

Non-smoking rooms and environment is superb. Comfortable environment.

Stayed in December 2023

Except for buffet breakfast, most restaurants open after 11am. It would be nice to have restaurant opened early so that we can relax and enjoy our brunch without using room service.

Excellent location and view, great food and we used both the 24hrs room service and the breakfast room services, and the food were great. the restaurant also is great with great view and service for a very reasonable price, the top floor offers afternoon tea with a birds-eye-view of the Gulangyu island.

Stayed in November 2023

Big and spacious, clean, good service. Kids club was good to entertain kids. Walking distance to main shopping street and Gulangyu.

Stayed in December 2023

NA

The hotel prepared birthday surprise for me including a cake. They even gave me a room same as my birthday date! Such a friendly hotel. The location is perfect!

Stayed in November 2023