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  4. Reviews of Napa Mermaid Hotel & Suites

Reviews of Napa Mermaid Hotel & Suites This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Kryou Nerou 45, 5344 Ayia Napa, Cyprus

#73 of 413 hotels in Ayia Napa

Guests' Choice

Review Score

Based on 348 hotel reviews

9.0

Score breakdown

  • Cleanliness

    9.4

  • Comfort

    9.3

  • Location

    9.0

  • Facilities

    9.1

  • Staff

    9.3

  • Value for money

    8.8

  • Free WiFi

    8.7

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 26, 2024

    10
    The biggest thing that stood out was how friendly and helpful the staff were. They ALL made us feel valued and welcome!
    • Leisure trip
    • Couple
    • Standard Twin Room with Side Sea View
    • Stayed 4 nights
    • Submitted from a mobile device

    There was nothing to not like!

    The property was really well maintained, relaxed atmosphere and very clean! Great location too, not in the centre but a short walk to the bars/restaurants and over the road from a lovely beach

    Stayed in April 2024

  • Reviewed: April 26, 2024

    10
    Lovely staff, lovely hotel.
    • Leisure trip
    • Solo traveler
    • Standard Twin Room with Side Sea View
    • Stayed 4 nights
    • Submitted from a mobile device

    Bathroom was rather small and for some reason there was no air con during the hotel in April. My room was really stuffy as it was unseasonably warmer than usual

    Staff were brilliant, breakfast was decent enough, great location, lovely pool area

    Stayed in April 2024

  • Reviewed: April 25, 2024

    8.0
    Very good value for money
    • Leisure trip
    • Solo traveler
    • Standard Twin Room with Side Sea View
    • Stayed 2 nights
    • Submitted from a mobile device

    Good location. Decent gym. Food was excellent all around. Room was clean and renovated. Everyone friendly.

    Stayed in April 2024

  • Reviewed: March 31, 2024

    9.0
    Wonderful
    • Couple
    • Standard Twin Room with Side Sea View
    • Stayed 1 night
    • Submitted from a mobile device

    kids playing and screaming in spa area

    Stayed in March 2024

  • Reviewed: November 13, 2023

    10
    Amazing, just amazing!!!!
    • Leisure trip
    • Couple
    • Grand Suite
    • Stayed 4 nights
    • Submitted from a mobile device

    The location is great, close to the beach, with restaurants and markets at a walking distance. The room was spectacular, and sparkling clean. The staff all around were the nicest and kindest people ever, always kind, happy to help at whatever with a smile on their face, we even got a nice surprise in our room for my wife’s birthday - they think of everything, to make the trip as enjoyable as possible for us the guests, there are no words, just thank you very much for a remarkable experience!!!!

    Stayed in October 2023

  • Reviewed: October 16, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Grand Suite
    • Stayed 7 nights
    • Submitted from a mobile device

    Beds were not comfortable, very soft mattress.

    Grand suite is really spacious and perfect for a family holiday. Breakfast is very good, and I liked that they welcomed us with fruit basket, wine, and some snacks.

    Stayed in October 2023

  • Reviewed: October 14, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Standard Twin Room with Side Sea View
    • Stayed 1 night
    • Submitted from a mobile device

    No additional toothkits in the bathroom :

    Location, good interior, food, stuff

    Stayed in October 2023

  • Reviewed: September 25, 2023

    10
    Perfect hotel
    • Leisure trip
    • Couple
    • Double/Twin Room with Sea View
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing

    The hotel very clean and with a great pool! The breakfast was rich and the room was pretty big. Easy access for the beach and few minutes from Ayia Napa center.

    Stayed in September 2023

  • Reviewed: September 11, 2023

    9.0
    First stay at Napa Mermaid Hotel & Suites
    • Leisure trip
    • Couple
    • Standard Twin Room with Side Sea View
    • Stayed 1 night

    - Free, secure onsite parking; - Modern and stylish interior design; - Fabulous Boho style design in the outdoor pool area; - Junior Suite was larger than others we have stayed in; - Junior Suite was clean and well-lit with a beautiful sea view; - Complimentary bottled still water offered to guests; - High quality hot and cold beverages offered to guests; - Coffee machine and four capsules provided to guests in the Junior Suite; - Electronic safe offered to guests in the rooms. Safe firmly attached to integrated closet; - High quality cosmetics (shampoo, shower gel and body lotion) provided to guests; - Fast, free Wi-Fi provided to guests. Internet speed was measured at 180 Mbps in the room; - Professional and friendly staff. Particular highlights were Paraskevas and Gabriel at the Pool Bar; - Well presented, nicely garnished and top-notch cocktails served at the Pool Bar. The cocktails were made using quality alcoholic drinks; - Entry to the Spa & Fitness centre was included in the room rate. The Spa covers the basics. There are a couple of saunas (Finnish, steam), a couple of Jacuzzis, an indoor swimming pool and a relaxation area. There are also changing rooms for men and women with lockers, several showers and a toilet; - Towels are provided to guests in the Spa changing rooms free of charge; - Robes and slippers for the Spa are provided to guests in the room free of charge; and - Excellent breakfast buffet with a good selection of fruits and veggies, smoothies, pastries, waffles and pancakes amongst others. There is also an omelette station.

    Stayed in September 2023

  • Reviewed: September 11, 2023

    10
    Wonderful relaxed, clean, luxurious stay. Will definitely return
    • Leisure trip
    • Couple
    • Superior Room with Side Sea View
    • Stayed 2 nights
    • Submitted from a mobile device

    Modern, stylish, beautiful decor, great staff, lovely food. Fab pool area

    Stayed in September 2023

  • Reviewed: September 11, 2023

    9.0
    Fantastic hotel. Staff and amenities A+
    • Leisure trip
    • Family with young children
    • Grand Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    The staff especially reception are fantastic. Always happy and helpful. Hotel is lovely, our room was large and clean. The new restaurant is great. Pool has a relaxing vibe, and the hotel is not too far from the hustle, making it easy to walk to and from or there is a taxi stand right out front.

    Stayed in September 2023

  • Reviewed: September 9, 2023

    10
    Great stay
    • Leisure trip
    • Couple
    • Standard Twin Room with Side Sea View
    • Stayed 5 nights
    • Submitted from a mobile device

    We were lucky since we were upgraded to junior suite, we loved everything in it from the very friendly staff to the beàutiful wide room. The food also is great, very highly recommended!

    Stayed in September 2023

  • Reviewed: September 6, 2023

    10
    A lovely relaxing stay.
    • Leisure trip
    • Couple
    • Standard Twin Room with Side Sea View
    • Stayed 5 nights
    • Submitted from a mobile device

    I really can’t fault the hotel at all.

    We have had the most amazing stay. The hotel is absolutely stunning and has a lovely relaxing vibe about it which was everything we had hoped for for our “baby moon”. The pool area was great, lovely and quiet - a nice place to relax. The room was great (we got upgraded to a junior suite which was a lovely surprise on arrival!), really comfortable, clean and spacious. The staff were super friendly, warm and welcoming. Breakfast buffet has lots to choose from. We will definitely return if we are back in Ayia Napa again.

    Stayed in September 2023

  • Reviewed: September 3, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Junior Suite
    • Stayed 7 nights

    Beautifully furnished hotel in a quiet location. Excellent breakfast buffet with a sufficiently large selection of food. Very nice and helpful staff. I also highly recommend the hotel's restaurant and bar, where they offer tasty local specialties and good refreshing drinks

    Stayed in August 2023

  • Reviewed: September 1, 2023

    10
    Beautiful
    • Leisure trip
    • Travelers with friends
    • Standard Twin Room with Side Sea View
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    All

    Stayed in August 2023

  • Reviewed: August 23, 2023

    10
    An amazing week at Napa Mermaid hotel!! All was great and we had unforgettable summer vacations
    • Leisure trip
    • Couple
    • Standard Twin Room with Side Sea View
    • Stayed 7 nights
    • Submitted from a mobile device

    During our arrival and the whole week of our stay we had a very warm welcoming from the staff at the reception. We are so Happy that they offered us a room upgrade that we really enjoyed!!! The breakfast was really rich and the hotel offer a great location, walking distance from city centre. Also a quiet and relaxing environment at the swimming pool!!

    Stayed in August 2023

  • Reviewed: August 20, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard Twin Room with Side Sea View
    • Stayed 2 nights
    • Submitted from a mobile device

    The food

    Stayed in August 2023

  • Reviewed: August 18, 2023

    10
    really nice place
    • Leisure trip
    • Group
    • Superior Room with Side Sea View
    • Stayed 7 nights
    • Submitted from a mobile device

    nothing to complain about

    It’s a very well maintained hotel, really close to everything that you might need - beach, groceries, bars, cafes, restaurant. The staff was really nice and helpful. The breakfast was simple but they had everything that you might need

    Stayed in August 2023

  • Reviewed: August 12, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double/Twin Room with Sea View
    • Stayed 1 night
    • Submitted from a mobile device

    I would like full dark in the room 😁

    Stayed in August 2023

  • Reviewed: August 10, 2023

    8.0
    Very pleasant and relaxing
    • Leisure trip
    • Couple
    • Executive Room
    • Stayed 2 nights
    • Submitted from a mobile device

    They served pool food in disposable boxes. I think reusable plastic plates would have felt nicer and matched the nice food inside

    The breakfast buffet had an extensive choice and very good quality ingredients

    Stayed in August 2023

  • Reviewed: August 4, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Standard Twin Room with Side Sea View
    • Stayed 3 nights
    • Submitted from a mobile device

    Design very nice. Near to the beauty sea. Great spa, fine food.

    Stayed in May 2023

  • Reviewed: July 31, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Standard Twin Room with Side Sea View
    • Stayed 4 nights
    • Submitted from a mobile device

    Nothing

    Comfortable hotel. Good atmosphere, lovely staff

    Stayed in July 2023

  • Reviewed: July 31, 2023

    10
    Really nice, clean hotel
    • Leisure trip
    • Couple
    • Superior Room with Side Sea View
    • Stayed 7 nights

    Liked everything

    Super nice hotel, clean, great stuff. Beautiful pool area. Very nice breakfast.

    Stayed in July 2023

  • Reviewed: July 26, 2023

    10
    Beautiful, comfortable, great staff
    • Leisure trip
    • Family with young children
    • Double/Twin Room with Sea View
    • Stayed 7 nights
    • Submitted from a mobile device

    Beautiful property

    Stayed in July 2023

Showing 1 - 25

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