Helpful Staff, excellent experience at the Spa.

Stayed in August 2025

Absolutely nothing!

Everything was perfect. Nothing to dislike!!

Stayed in August 2025

The room was clean, the swimming pool was beautiful but only open till' 18.30. The bar at the pool had very good drinks. The food was delicious and they had live music every night at the restaurant. Nothing to complain about the hotel, everything was great. The location is a little far from the city, so you have peace and quiet night and day.

Stayed in August 2025

wish breakfast was more varied.

I spent 9 nights at this hotel — one of the best places I have ever stayed in around the world. I booked a Grand Suite, which was very beautiful and spacious, with a jacuzzi and a stunning view. The staff were wonderful, especially the receptionists. I truly like them and like how they treat the guests. The food was good, the location excellent and quiet, and the cleanliness level was outstanding. I will definitely stay here every time I visit Ayia Napa. I highly recommend it.❤️ Tamam Abusafi

Stayed in August 2025

The staff were exceptionally polite and helpful. The hotel has a warm, family-oriented atmosphere, with many team members having worked there for years. Their genuine hospitality truly enhanced our stay and made the experience even more enjoyable.

Stayed in August 2025

Maybe improving the dinner menu at the restaurant! However, Elia’s restaurant was brilliant.

We stayed here in 2015 and this year in 2025 and the experience was the same: simply excellent!Great location, great room, exceptional staff, amazing breakfast. Well done!

Stayed in August 2025

You need to walk 15 mins to the city center but it is quite close to one of the beaches

We stayed in the suite and had a very nice terrace with a jacuzzi and sea view. Good breakfast, pool, comfortable bed

Stayed in August 2025

The lunch time menu has been the same for many years and could do with more traditional Cypriot food

Suites are amazing and great value for money and the staff are great.

Stayed in August 2025

Booked an Executive Suite for a family weekend gateway! The staff was phenomenal, the room was spotless, the food was amazing! Can't recommend them enough! Kudos to the staff again!

Stayed in August 2025

Beautiful sea view, great size room with huge walkin-shower. Very good breakfast and dinner.

Stayed in August 2025

For four stars I think it was basic

Stayed in July 2025

Everything and everyone was perfect!! Thank you, couldnt have asked for a better stay

Stayed in July 2025

Nothing

Amazing breakfast, super friendly and helpful staff. Pool area was lovely and there onsite restaurant was 10/10

Stayed in June 2025

Nothing

Everything was perfect!

Stayed in July 2025

Everything is wonderful. Especially if you can get a nice last minute discount during the summer period. Sometimes the prices are really high during peak season, but that is normal for Ayia Napa. No way around it. Will definitely be back!

I have stayed at Napa Mermaid a couple times already. It is always a wonderful experience. I just wanted to give a special shoutout to the staff. Everyone from reception, to cleaning and at the restaurants is really helpful and just pleasant to deal with. I've been to a couple hotels in Cyprus and they really stand out to me. Fantastic team. Hope they keep the positive vibes going!

Stayed in June 2025

Nil

Very clean and smart

Stayed in July 2025

You can hear everything around the other rooms , one time we had music on out the balcony & was thrown trash from our neighbors in the next rooms which was embarrassing . We never played music again so we wouldnt be kicked out of the room cz we had a threat from the receptionist . I also didnt like that the gym at the hotel closes at 7pm so u cant workout at night .

Most of The staff was really friendly , lovely hotel , loved my Room it was super luxurious, amazing location, nice restaurant at the hotel with some lovely events of live musicians.

Stayed in May 2025

I loved the facilities, the location and the wonderfully careful staff at the bar and restaurant

Stayed in June 2025

Nothing!

We stayed in one of the bungalows, which was incredibly spacious and beautifully decorated. The bed was absolutely huge and extremely comfortable — perfect for a restful night’s sleep. We also appreciated the thoughtful details like face towels, bathrobes, and slippers. One of the highlights was definitely the sharing pool right outside our room — such a perfect addition for a refreshing dip any time of day. The whole atmosphere was peaceful and relaxing, making it an ideal place to unwind and recharge!

Stayed in June 2025

Very nice and well run place for good value. Nice staff.

Stayed in May 2025

Perfect location, friendly personnel & clean room

Stayed in May 2025

Was hard to locate the lift at night.

Nice location right next to the beach. The breakfast was lovely and all the staff were really attentive. There was everything you needed in the rooms.

Stayed in May 2025

the common areas of the hotel seem pretty old compared to the room, and the elevator was very slow :)

the room is very nice, bed comfortable, food was ok, diverse every day. the beach in front of the hotel is very nice (glyki nero), a small gulf with clear water. value for money is extraordinary!

Stayed in May 2025

nothing

Breakfasts - I had never on my trips ate that varied breakfast. Lot's of local products, good quality. There wasn't many junk foods like cornflakes, preheated bread products, low quiality food etc. I felt there like in more expensive hotel then it was. Pool clean, there always been sunbeds available. Wasn't reservation by towel. Nice room, clean, well equipped - two pair of towels for each, bathrobe, extremely kind service people, always with smile on face. Cleaning everyday or on demand. Bed comfortable, pretty good view(side see view). Quiet on common areas.

Stayed in May 2025