Ferdinandstrasse 15, Hamburg City Center (Old Town), 20095 Hamburg, Germany
#123 of 360 hotels in Hamburg
Guests' ChoiceBased on 910 hotel reviews
8.1Cleanliness
8.6
Comfort
8.7
Location
9.4
Facilities
8.3
Staff
8.7
Value for money
7.7
Free WiFi
8.2
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: August 4, 2023
Karen
IrelandI wasn’t keen on the glass shower being visible from the bedroom.
The location is excellent. Near to the train station and to the city centre. The staff are helpful, friendly and polite. The breakfast was very good. The hotel is very clean and comfortable. I would retirn
Stayed in July 2023
Reviewed: August 3, 2023
Alena
Slovakiafacilities have a sign of long use (rust in the bathroom, broken hairdryer and so on), expensive breakfast (around you find nice coffeeshops with breakfast offers under 10 euros)
excellent location (train station, metro, kunsthalle, parks), friendly staff, tea/coffee in the room, comfortable beds
Stayed in July 2023
Reviewed: August 3, 2023
Taha
United KingdomThe breakfast meat options are predominantly pork. Some offering of poultry/beef/lamb or vegetarian would provide better options.
Superb location, conformable stay and helpful staff.
Stayed in May 2023
Reviewed: August 1, 2023
Manuela
SwitzerlandNothing - all good.
It was so quier at night eventhough it was very centrally located . Loved the spaciousness of the lobby and the room size.
Stayed in July 2023
Reviewed: July 28, 2023
Matthew
AustraliaCleaning staff could have eased off their schedule. I understand they have a job to do and are being assessed, but sometimes we needed to be in the room during the day.
Magic location in Hamburg. Cafes nearby, interesting shops, in central part of Hamburg with the lakes and all other parts of the beautiful city at hand. Close enough to the train station that is in a easy walk and far enough away that the inhabitants of train stations are not all about the hotel. Lovely staff who politely handled the basic German I have and spoke perfectly fine English.
Stayed in July 2023
Reviewed: July 28, 2023
Glen
AustraliaPillows too large but also too soft
Stayed in July 2023
Reviewed: July 24, 2023
Vibeke
DenmarkDuring breakfast we had a line at the coffe maschine each morning.
Stayed in July 2023
Reviewed: July 20, 2023
Peter
CanadaDifficult to get rooms for family together given high occupancy
Location
Stayed in July 2023
Reviewed: July 16, 2023
Francesco
SwitzerlandNothing
Clean and functional
Stayed in June 2023
Reviewed: July 13, 2023
Sophie
DenmarkVery nice location, great staff, parking, nice room
Stayed in July 2023
Reviewed: July 12, 2023
Karen
IrelandNothing
The hotel is excellently located-central city location, near to train station. It is very clean and comfortable. Breakfast was excellent. Staff helpful and friendly. If ever back in Hamburg I would definitely stay there again.
Stayed in July 2023
Reviewed: July 5, 2023
Christine
United KingdomPersonally I didn't like the open shower which made showering a chilly experience.
Very good choice for breakfast. Clean and efficient facilities. Very comfortable and a great location close to facilities and transport.
Stayed in July 2023
Reviewed: July 2, 2023
Benedikt
IcelandComfortable room, nice shower
Stayed in June 2023
Reviewed: July 1, 2023
Susanne
SwitzerlandWe were there on a Sunday and the resturant and bar were closed. Not what we expected. Lights in elevator are very dimmed to the point that we had to use the flashlight on our phone to read the layout?
Great location very comfortable beds. Modern bathroom with nice shower. Breakfast was exceptional with lots of choices.
Stayed in June 2023
Reviewed: June 26, 2023
Avril
IrelandRooms clean but a bit small for deluxe
Central location. Staff friendly
Stayed in June 2023
Reviewed: June 25, 2023
Ceyla
AustriaThe rooms were too small.
The beds were super comfortable and the location was convenient.
Stayed in May 2023
Reviewed: June 25, 2023
Malcolm
United KingdomWasn't offered a 2nd key for our room and the night-desk weren't helpful in letting me in later on.
More gluten-free choice, make sure to ask or issue a 2nd key card to guests, don't take a phone call when speaking to someone else first.
Stayed in June 2023
Reviewed: June 23, 2023
Bernd
CanadaExcellent location, helpful staff, clean and modern rooms.
Stayed in June 2023
Reviewed: June 17, 2023
Anonymous
BahrainThe gym is small and needs more equipment.
The Location
Stayed in June 2023
Reviewed: June 13, 2023
Anonymous
BahrainThe gym needs more equipment, and I also recommend increasing the number of cleaning staff (2 is not enough) so that people can get their rooms earlier. I sent a request to arrive at 12 pm, but they said they can only accommodate me at 3 pm because they only have 2 cleaning staff.
The location is great, it's close to the train station and the shopping area.
Stayed in June 2023
Reviewed: June 6, 2023
Sergei
NetherlandsBreakfast could be better. But it was not bad.
Stayed in June 2023
Reviewed: May 31, 2023
Jennifer
United KingdomNot ideal having to walk through the garage to our room 435.
A good size room. Once over the shock of being next to the railway line, it turned out that we were not affected too much thanks to the extra thick windows.
Stayed in May 2023
Reviewed: May 29, 2023
Ajanthan
CanadaNot much really.
Breakfast was a bit expensive but not bad for in-hotel. However it was very good quality food.
Stayed in May 2023
Reviewed: May 27, 2023
Gillian
United States of AmericaFor multiple people in a room, privacy was an issue with the bathroom area.
The property was excellent - extremely clean, well laid out, comfortable and in an excellent location. The front desk staff were all friendly and very helpful.
Stayed in May 2023
Reviewed: May 26, 2023
Eri
AlbaniaMore amenities in the room it would be good.
Great stay, i would definitely come back again.
Stayed in May 2023
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