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  5. Reviews of Excelsior by Geisel

Reviews of Excelsior by Geisel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Schützenstraße 11, Ludwigsvorstadt, 80335 Munich, Germany

#73 of 392 hotels in Munich

Guests' Choice

Review Score

Based on 1020 hotel reviews

8.5

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.1

  • Location

    9.1

  • Facilities

    8.6

  • Staff

    9.2

  • Value for money

    8.2

  • Free WiFi

    8.7

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 30, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 3 nights

    Construction around hotel. Overall decor of hotel seemed dated.

    Breakfast and staff

    Stayed in April 2024

  • Reviewed: April 29, 2024

    9.0
    Nice central hotel
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Unfortunately the pedestrian street outside the main entrance was a building site when we stayed, but of cause nothing to do with the hotel.

    Very nice hotel two steps from the Hauptbahnhof and a short walk to the City Centre. We had a quiet room on the top floor and everything in the room was fine. Very good breakfast.

    Stayed in April 2024

  • Reviewed: April 28, 2024

    9.0
    Amazing hospitality and location
    • Leisure trip
    • Group
    • Classic Double Room
    • Stayed 3 nights

    We would have appreciated a fitness center on site to exercise. Having an option to do laundry would also be a plus. There were not a lot of power outlets in the room, which made it slightly inconvenient to charge our devices.

    The location was great. I could easily access the Marienplatz and other attractions just by walking. The staff were extremely friendly and warm. It was our first time in Germany, and we highly recommend this place!

    Stayed in March 2024

  • Reviewed: April 26, 2024

    7.0
    Brilliant, Brilliant, brilliant except no coffee machine and room size is a little small.
    • Leisure trip
    • Couple

    No coffee maker in room. Room size was small. But everything else was above average

    Room furnishing, toilet, building. They were all brilliant. Location is brilliant. Train station was 2 secs away.

  • Reviewed: April 24, 2024

    8.0
    Comfortable
    • Leisure trip
    • Solo traveler
    • Submitted from a mobile device

    The decoration is not stylish enough Not enough USB plug The lighting in room is just too dim Same Breakfast choice not nice for long stay customers

    Location Cleanliness Friendly staff Comfy bed n nice bathroom

  • Reviewed: April 24, 2024

    10
    Exceptional
    • Leisure trip
    • Group
    • Submitted from a mobile device

    Amazing place with beautiful aesthetics. Very nice staff. Amazing location near both - the center and the train station.

  • Reviewed: April 22, 2024

    9.0
    Good Spot in Munich
    • Leisure trip
    • Family with young children
    • Submitted from a mobile device

    Fun hotel with excellent restaurant. Close to train station and Munich action. Exuberant staff was most welcoming.

  • Reviewed: April 22, 2024

    9.0
    Nice Hotel
    • Leisure trip
    • Travelers with friends
    • Submitted from a mobile device

    Building having an old look from the outside.

    The staff's were friendly and polite. Breakfast was really good.

  • Reviewed: April 20, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children

    I like everything

    Very tasty breakfast, cozy clean and nice rooms. Close to the centre. You can enjoy your evening in their vinotheque.

  • Reviewed: April 16, 2024

    7.0
    Convenient to the rail station
    • Leisure trip
    • Couple
    • Submitted from a mobile device

    However, many functions just don't work or are very worn. When we checked on Thursday, neither of the 2 elevators were functional. A few hours later, one was running, but bumped and shuddered on every use. On Monday, when we checked out, the ladders and tools of the elevator repairers were still scattered on the 5th floor lobby. We had not seen any actual repairers at work since Friday The most annoying thing was the smell in our room. It smelled like an entire bottle of purfume had been poured out. I could TASTE it. Even after leaving the windows open all day and leaving a note, in German , for the housekeeper, begging that no scented products be used, it was still overwhelming. When I smell ' air fresheners' being used, I always wonder what is being disguised. This would cover decomp. The scale near the bathroom was wildly inaccurate. The stopper in the bidet did not hold water. The shower tap handle fell apart in my hand but my husband was able to reassemble it. We did not try the 25 euro breakfast. At a coffee shop we got breakfast for 2 for 11 euros.

    This older building has obviously been nicely redecorated. The paint and finishes are pretty. The bed is comfortable and the bedding and towels crisp and white. Our room was large and airy, with openable windows. Extremely convenient location, one block from the central rail station, which was why I chose it.

  • Reviewed: April 16, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Submitted from a mobile device

    Elevators were not working quite frequently, No fitness facility.

    Most things including a great restaurant.

  • Reviewed: April 11, 2024

    8.0
    Perfect location! so close by Central station and the city center, beautiful hotel
    • Leisure trip
    • Couple

    Unfortunately the breakfast area was being renovated. The hotel organized breakfast in the next hotel. but we just went into the center, which was fine :-) Next time I would ask for a bigger room, as ours had a wall in between which made the booked room smaller than expected.

    The personal and the Lobby personal very very friendly and helpful. this was great!

  • Reviewed: April 11, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Submitted from a mobile device

    The surrounding area has lots of construction projects, and Munich streets around the hotel need to have litter removed by Munich's public service departments, and sidewalks should be power-washed as they appeared very dirty.

    We can't say enough about Julian! He was at the reception counter when we arrived and was excellent for customer service reasons. We are seniors, and my husband has some mobility issues, but Julian was very knowledgeable about Munich and helped us plan tour venues suitable for mobility challenges. The hotel accommodations were great, breakfast was good, and the hotel decor was very inviting and restful.

  • Reviewed: April 11, 2024

    10
    We thought the Excelsior was overall a very good hotel!
    • Leisure trip
    • Couple
    • Submitted from a mobile device

    The lack of temperature control in the room- super hot! Had to keep windowi open and it was noisy!

    Location was great! The room itself was lovely, bathroom terrific!

  • Reviewed: April 10, 2024

    10
    2 thumbs up
    • Leisure trip
    • Family with young children
    • Submitted from a mobile device

    N/A

    Excellent location and staff was amazing!

  • Reviewed: April 5, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Submitted from a mobile device

    Nearby to central Station.. Breakfast was good

  • Reviewed: April 5, 2024

    9.0
    Close to train station and only 10 min walk to old town.
    • Leisure trip
    • Couple
    • Submitted from a mobile device

    Comfortable bed. Very clean room. Bathroom stocked. Soft towels. Bathrobes and slippers.

  • Reviewed: April 4, 2024

    9.0
    When construction is completed the hotel will have better rating. Friendly staff. Confy rooms
    • Leisure trip
    • Couple

    Area outside hotel was with lots of rubbish. A lot of construction in the area.

    Friendly staff, confy rooms, easy access to trains and trams.

  • Reviewed: April 3, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Submitted from a mobile device

    Close to the city center

  • Reviewed: April 1, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Submitted from a mobile device

    Good location, very comfortable room, delicious breakfast

  • Reviewed: March 28, 2024

    9.0
    Would stay here again
    • Leisure trip
    • Solo traveler
    • Submitted from a mobile device

    Good location, room was large with good amenities , e.g. fridge. Friendly staff. Fabulous breakfast.

  • Reviewed: March 27, 2024

    7.0
    Good Enough
    • Leisure trip
    • Family with young children
    • Submitted from a mobile device

    We have arrived early and the receptionist told us the room will be ready in an hour so we came back an hour and a half later but the room was still not ready which was not a big problem but this time there was another person on the reception and when we explained him the situation he didn't even let us talk and talked back to us like he was in a fight in a very rude manner (I don't know his name but he was wearing local German outfit not a suit.. Other than him, the other staff were very nice and welcoming. The pilows were very bad.

    The breakfast and the location was good! You get 10€ refund if you don't use the housekeeping. The room was big enough and comfortable. The baby crib and the bedding was very good.

  • Reviewed: March 24, 2024

    7.0
    Good hotel for a shorter stay
    • Leisure trip
    • Solo traveler

    The room itself was a bit depressing, wouldn't have wanted to stay for a long time. The location is perfect for walking but not a nice area.

    Fine hotel, location great for walking to downtown and arriving / leaving by train. Great breakfast buffet. Some Bavarian charm, if a bit artificial and overdone in places.

  • Reviewed: March 22, 2024

    10
    Exceptional
    • Leisure trip
    • Couple

    we loved everything. Breakfast, location, space. Most of all the staff was super kind and helpful. Would definitely visit again

Showing 1 - 25

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