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  5. Reviews of Hotel Residence am Hauptbahnhof

Reviews of Hotel Residence am Hauptbahnhof This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Steindamm 26, St. Georg, 20099 Hamburg, Germany

#335 of 359 hotels in Hamburg

Guests' Choice

Review Score

Based on 184 hotel reviews

5.8

Score breakdown

  • Cleanliness

    6.6

  • Comfort

    6.2

  • Location

    6.7

  • Facilities

    6.0

  • Staff

    7.6

  • Value for money

    6.5

  • Free WiFi

    7.6

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 14, 2024

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 2 nights
    • Submitted from a mobile device

    It is close to the central station but it may be the only good thing. The street is terrible, full of drunks, junkies and drugs. Definitely not the place to be with kids

    The staff was very nice

    Stayed in April 2024

  • Reviewed: April 6, 2024

    7.0
    Good
    • Leisure trip
    • Travelers with friends
    • Quadruple Room
    • Stayed 1 night
    • Submitted from a mobile device

    It stinks

    Central Location

    Stayed in March 2024

  • Reviewed: April 5, 2024

    5.0
    Could have been better
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 3 nights
    • Submitted from a mobile device

    *some mirrors don't look like mirrors, but seemed to be tinted windows , my finger was touching its opposite symmetric *Thé room has not been cleaned the second day, I Saw them been cleaning all other rooms, but mine wasn't

    There was a bathtub

    Stayed in April 2024

  • Reviewed: March 10, 2024

    6.0
    Good value and location
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    Room decor was quite dated

    Good location, good value, late check in times. Decent sized room and good shower.

    Stayed in March 2024

  • Reviewed: March 3, 2024

    7.0
    Did the job,I slept well
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Strange layout of rooms, inneed of refurbishment

    Good location near sight and transport

    Stayed in February 2024

  • Reviewed: February 26, 2024

    7.0
    Good
    • Leisure trip
    • Group
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    the lift only the issue

    Stayed in February 2024

  • Reviewed: January 9, 2024

    7.0
    Everything was ok, except the elevator
    • Business trip
    • Solo traveler
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    - elevator not available between ground floor and first floor

    - quiet room - clean room - good bathroom - location

    Stayed in December 2023

  • Reviewed: December 4, 2023

    5.0
    Central, available but ambivalent.
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 1 night

    It's a rededicated buliding for use as a hotel in a street with many crocerystores and vibrant maktet activities. So it's normal to aspect at least 2 cockroaches in the room. (The little german ones ;) ) Also after midnight, the vibrant maktet activities are changing to a latenight, drunk, toxicated, colorfull and agressive crowd... (I'm ways over 100 kilos and male, so I had no worries. And it was at a weekend, so maybe the crowd usually differs.) Additional was irritating, that you have allways have to leave your key at the reception. But this was allways wellstaffed with some nice guys depending the enviroment.

    It's really in the center of Hamburg. 5 mins to central station. Affordable and at last minute booking available.

    Stayed in November 2023

  • Reviewed: November 16, 2023

    7.0
    Good value when you can pay double in this run down area of Hamburg
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 1 night

    In May this year, I had stayed at the Signature Hotel Astoria, the worst, most expensive hotel I’ve stayed in. I stayed for two nights and it cost me £358, i.e. £179 a night (including breakfast). I wanted somewhere to stay very near to Hamburg railway station – the hotel is about 10 minutes walk away. I didn’t read any of the reviews on the booking site or on other travel sites – if I had, I would have been forewarned and would not have booked. Just two or three streets away from that hotel is this hotel. Again, I wanted to stay near to the railway station. I stayed for one night in October and it cost me £78. There was much less of the street prostitution / wandering, distressed people / street scammers than I found walking to the Astoria hotel. But there was still some. The whole area on this side of Hamburg railway station is down at heel which I don’t mind but not when the hotel is basic and it’s costing me £179 a night. This hotel was older – or old fashioned. There are steep steps at the entrance and to the first floor and the sight of laundry bags in the corridor (at 4pm in the afternoon) did not make a good first impression. But my room was large, the TV worked and the shower / toilet room was fine. The price didn’t include breakfast but it was possible to have breakfast at the hotel: I decided against that as the hotel is not large and didn’t seem full and I thought the breakfast would be pretty basic, out of a fridge and plastic wrapped portions – though I could be wrong. There are lots of Turkish restaurants and a couple of large supermarkets around the hotel and, if you walk to the other side of the railway station, hipster coffee shops. There are many food concessions in the railway station and some have places to sit and eat. I’d be happy to stay here again, given the price. On the other side of Hamburg railway station, everything is better, more modern and cleaner, including t

    Stayed in October 2023

  • Reviewed: October 5, 2023

    5.0
    Fair
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 6 nights

    Room could have been cleaner. Breakfast buffet was small and lacking in options. Walking back to the hotel at night was uncomfortable.

    Room was spacious, not too much noise from the outside. Bathroom was decent, if a bit outdated. Distance from the central station and nearby shops and restaurants was good.

    Stayed in September 2023

  • Reviewed: September 18, 2023

    5.0
    Bad for heavy bags
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Elevator started at first floor, had the our bags up some steep stairs

    In the middle of a busy street

    Stayed in September 2023

  • Reviewed: August 6, 2023

    7.0
    Good relation price/quality
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 2 nights
    • Submitted from a mobile device

    No lift from the ground floor

    Great beds and good location

    Stayed in August 2023

  • Reviewed: July 8, 2023

    7.0
    Good location but NO useful elevator
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    The way to the room was a bit like a labyrinth, not at all straight forward and with a bunch of stairs up and down in between the same floor. The elevator did not reach the reception so it was impossible to use it to bring our suitcases to the room. If you are travelling with heavy luggage it can be pretty inconvenient.

    The location of the hotel was perfect for people travelling by train or by bus as it right next to both the train station and the bus station. The room also had 4 beds when we booked the room only for 2 people, so it was pretty comfortable to have that extra space.

    Stayed in June 2023

  • Reviewed: June 27, 2023

    5.0
    Good value for money, but located on a very non-PG road
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 3 nights

    Location. The road the hotel is on is absolutely horrendous. Not sure Booking will allow me to specify in detail what I saw, but I think you can get all your answers by Google-ing "Hamburg dr*gs problem".

    Good value for money, friendly and helpful staff.

    Stayed in June 2023

  • Reviewed: June 8, 2023

    5.0
    Fine hotel for a short weekend stay, the neighborhood was not great.
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 3 nights

    The hotel didn't have an elevator and the staircase was super steep. The location is in a very dodgy area, I was travelling alone for a weekend to meet my family in Hamburg which stayed at a different hotel not far away. I never felt comfortable walking alone to or from the hotel since there were a lot of groups of gangs and homeless people in the street outside at all times of the day. Of the three nights I stayed there, I witnessed at least two fights where a third party had to step in to stop it. It was always fine as long as you didn't really pay attention to them, but I definitely did not feel safe alone outside but once I was in the hotel it was fine.

    The room was good, a simple and quiet one as it faced the port in the back. I only slept in the hotel, and was never there during the day and it was more than enough for that. Always clean when I came back at night.

    Stayed in June 2023

  • Reviewed: May 28, 2023

    6.0
    A simple clean hotel well positioned for the train station.
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 1 night

    There was no WiFi in my room. There was no lift.

    The hotel was 7 minutes walk from the railway station . Check in and out was easy. The bed was comfortable and the room and en suite clean and functional. The local area was quite lively.

    Stayed in May 2023

  • Reviewed: May 27, 2023

    5.0
    A little overpriced
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Old lamp. Carpet very old. No AC. Pillow were uncomfortable.

    The batroom was ok. Bed was good.

    Stayed in May 2023

  • Reviewed: May 18, 2023

    6.0
    i spent one night.. I had suitcases that I hand to lift my self to the second floor.. too many stairs and the left is fa
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    it wasn’t user friend lots of stair cases

    it was clean and in the middle of the city

    Stayed in May 2023

  • Reviewed: May 17, 2023

    5.0
    Fair
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 3 nights

    I booked at double bed, but there where two small singel beds.

    Very central location.

    Stayed in May 2023

  • Reviewed: May 8, 2023

    5.0
    Excellent location; tiny room but good, comfortable bed, all basic facilities including Wi-Fi.
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 5 nights

    Noisy, crazy people outside on the street, all night.

    Location was excellent, 400 metres from Central Station. Good price. Courteous and helpful staff. 24/7 concierge. Basic room, but comfortable bed, and good night's sleep considering. Would recommend for a single male, willing to rough it a bit, to save money, and have good logistics in a new city. Location near (almost stone throw's distance) the Central Station, is invaluable for early starts to the day, and for UK travellers on Easy Jet, the early flight timings also mean location is top value. Two places I would definitely recommend for food: One was Ankara Kebap (Adana Wrap): Excellent value for money, family run takeaway/restaurant. Beautiful. About ten minutes (or less) walk from the Hotel. Second, for Doner, go to Tunnel Doner in the Central Station. Excellent quality meat, quick service, cannot be beaten in Hamburg, I expect. (The only Doner of better quality, would be in Berlin). Berlin: Turm Doner (Traditional) and Gemuse Kebap and others... (about 5 minutes walk). Local KFC (near Central Station): I did not have a good experience, so best avoided, I think. (See above for two meat kebab alternatives). Lastly: AVOID Doner shops away from the Central Station as they may look good, but can be a tourist trap. If it is a kebab shop with a massive menu: STAY AWAY! Best Doner shops have only a few (e.g. 3-4 types of meat/vegetarian kebabs) items, and do them well.

    Stayed in May 2023

  • Reviewed: February 27, 2023

    5.0
    It is more or less OK if you need just sleep.
    • Business trip
    • Solo traveler
    • Single Room
    • Stayed 3 nights

    The windows of my room looked out into a narrow well of 2x2 meters. It was a long way to the roof and the ventilation was poor. Someone else's windows opened into the same well, and conversations and scandals were clearly audible. True, it was quiet at night.

    Excellent location, 200 m far from Hauptbahnhof, there are many small fruit shops around. Bathroom was after renovation. All needed towels and accessories were in it.

    Stayed in February 2023

  • Reviewed: February 27, 2023

    5.0
    Nit a good choice for travellers with heavy luggage.
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    2nd floor with heavy suitcase and no lift.

    Bathroom was clean, breakfast was OK.

    Stayed in February 2023

  • Reviewed: January 18, 2023

    7.0
    Clean premises, good staff but unsafe area it’s located.
    • Business trip
    • Solo traveler
    • Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    The location was too crowded and felt really not safe. Outside of the room also were people knocking doors and asking questions which didn’t feel as private!

    The room was quite clean, and there was warm water and heater that could warm up well the room!

    Stayed in January 2023

  • Reviewed: December 31, 2022

    6.0
    Nice short stay in a budget hotel
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The lighting in the room was broken and the carpet was quite dirty

    Close to the station

    Stayed in December 2022

Showing 1 - 25

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