Am Kaiserplatz, Frankfurt City Center (Old Town), 60311 Frankfurt, Germany
#22 of 241 hotels in Frankfurt
Guests' ChoiceBased on 814 hotel reviews
8.5Cleanliness
8.9
Comfort
9.1
Location
9.5
Facilities
8.6
Staff
8.9
Value for money
7.8
Free WiFi
8.8
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 14, 2024
Bkerrie
AustraliaNothing
Great location. Easy walking distance of old town, the river and tourist attractions. Wonderful staff. Great room with huge bathroom.
Stayed in May 2024
Reviewed: May 14, 2024
Mohsen
KuwaitFront desk lady when I checked in she wasn’t nice and didn’t explain anything to me she not interested do do her job
Location was perfect
Stayed in May 2024
Reviewed: May 10, 2024
Andrejs
GermanyThe interior, like the lobby and corridors, is stuffy. The lighting is quite bad, with LEDs that flicker noticeably. Inside of the building, where our window was facing, was bitumen and pipes. It would be great to see some grass and tree which is not unheard of.
The bar was quite classy and pleasant. The room was comfortable, spacious and quiet. Room service ordered over a tablet is my first, and I liked it. The food was good. Breakfast ordered in the room was delicious and good enough for a day.
Stayed in May 2024
Reviewed: May 10, 2024
John
IrelandWhile i understand its a 5 star hotel and deservedly so , the prices in the bar were excessive (17 euro a wine , 7 euro a coffee). So its not possible to eat and drink at the hotel.
Hotel looks amazing, entrance has the wow factor... Staff were great , location was excellent.. U-Bahn is outside the door.. Shopping district is 5 minutes walk..
Stayed in May 2024
Reviewed: May 9, 2024
Mohamed
EgyptLimited activity in-house / resturant choices
Location, staff and property
Stayed in April 2024
Reviewed: May 4, 2024
Quantum_as
SingaporeI couldn't say the same about the awkward interior design of the hotel corridors and room. The lights along the large corridors were dim and some lights were not switched on, looking a little eerie. The wooden cabinets and tables were awkwardly laid out along the corridors. Even though it was an upgraded room, the room decor and furnishing looked more like a wannabe luxurious hotel room with questionable choice of (or what it looks like) wood vinyl stick-on over the walls and bed/pillows/seats which lack comfort. I found strands of hair across the bed and towels upon checking into my room. The key card also repeatedly failed and had to go the reception desk to get it replaced. The shower room was large and had different light colours on automatic rotation, such as green, pink, blue etc - leaving me quite puzzled about the overall theme of the hotel.
Grand exterior facade with a rich heritage. Centrally located to places of interest and train station. The room was large and spacious.
Stayed in April 2024
Reviewed: May 3, 2024
Kim
AustraliaNothing
The staff were exceptional. Efficient and helpful with every request. A waiter accidentally spilt coffee on my husband at breakfast, the laundry was paid for by the hotel. We were sent chocolates and cake and not charged for breakfast. They couldn’t have been nicer.
Stayed in April 2024
Reviewed: April 29, 2024
Robert
GermanyVery good
Stayed in April 2024
Reviewed: April 28, 2024
Scott
United States of AmericaNear the bahnhof
The room and bathroom. The shower was delux.
Stayed in April 2024
Reviewed: April 28, 2024
Jelena
Serbia-
Location and traditional sryle
Stayed in April 2024
Reviewed: April 20, 2024
Amardeep
IndiaThe bed and room sizes were a little small - guess it can’t be helped.
Everything about the property was excellent and my wife and I enjoyed our stay at the property.
Stayed in April 2024
Reviewed: April 15, 2024
Pamela
United States of AmericaI can think of nothing to recommend for improvement.
I love this hotel. It is thoughtfully maintained, with a nice library and very professional staff. The rooms are generous in size, and feel luxurious.
Stayed in April 2024
Reviewed: April 6, 2024
Ana
RomaniaThe food in the restaurant wasn’t so good, I tried the pasta with truffle one evening and it wasn’t as I expected.
The room was perfect, the bed was more than comfortable and the personnel was helpful and nice, they even upgraded my room to a superior one. The hotel is very close to the main attractions.
Stayed in March 2024
Reviewed: April 6, 2024
Noel
IrelandNothing comes to mind. The only thing would be a desire for more english language channels on the TV but that is a minor observation. We would certainly recommend this hotel and enjoyed our time there.
The room was beautiful, we were lucky to have a view of the front of the building and it's majestic statues. A very comfortable bed, and spacious room. We particularly liked the bathroom, the shower was exceptional. The bathtub was operated by a button rather than taps which meant the water temperature took a while to control but once we got the hang of it it was superb. Housekeeping each day was well done and the staff in the hotel were pleasant and professional. The hotel is in a great location and there is a relaxed atmosphere in the lobby and bar. Breakfast, while on the more expensive side. was generous and very enjoyable.
Stayed in April 2024
Reviewed: April 4, 2024
Timothy
United KingdomNothing to not like, it’s lovely
A really relaxing, full pleasure indulgence, worth the time and money
Stayed in March 2024
Reviewed: April 4, 2024
Timothy
United KingdomNothing to not like
Beautiful old style hotel in the heart of the city
Stayed in March 2024
Reviewed: April 1, 2024
Dwight
United States of AmericaEverything was a bit more expensive than we thought it would be.
Breakfast was great!
Stayed in March 2024
Reviewed: April 1, 2024
Chunhua
Canadanothing
The location is great! You can just walk to the famous places including the shopping area. By the way, I like the coffee fellows cross the street. The staff are all very nice and helpful, they always come to clean the room very fast. The hotel has an old history but inside it looks fresh and new. They maintain it very well. The welcome plate on the table gave us a sweet surprise. They provide Acqua di Parma series bathroom set. One more thing, wifi speed is super fast!
Stayed in March 2024
Reviewed: March 30, 2024
Ka
Hong KongNothing
Good size and well appointed room. Big bathroom and plenty of storage place. Good location , very near to the old town. Staff are polite, friendly and helpful.
Stayed in March 2024
Reviewed: March 22, 2024
Marta
United KingdomGreat hotel with great facilities and rich breakfast
Stayed in March 2024
Reviewed: March 21, 2024
Jeroen
BelgiumBath was cold on saturday. But we got fruit on the room.
Room location
Stayed in February 2024
Reviewed: March 21, 2024
Ayse
GermanyWe were in this property a few years ago. The room that we got back then was a really new, modern great room but still with the charming old style hotel feeling. This time the room was not that great. I asked at the reception about the difference. The reception said that we booked an inferior room class this time and we can upgrade if we paid some more. As we were already in the room and booked only for one night, did´t bother to change... In short, the lower class rooms are specious, comfortable, overall fine but nothing impressive. They gave us a complimentary upgrade at the check in which I appreciate but this means that there are even lower room classes than the one we were not that impressed with.
Hotel building is a very old, impressive building. The reception and lounge areas are sparkling. The hotel cafe provides a perfect calm ambience with live piano. Wow to the breakfast, lovely staff, very nice SPA that hotel guests can use without booking additional treatment. We received also a little complimentary birthday cake to the room as that was the occasion why we booked the room. The room service is also perfect. We got a complimentary upgrade at the check in.
Stayed in March 2024
Reviewed: March 18, 2024
Nuno
GermanyIf I had to nitpick, elevators are small (we had a trolley with us for my toddler). Reception is kind of hidden away.
Breakfast was good and tasty. Personal was friendly and helpful. Room was very spacious and beds were comfortable. Location was top, everything was nearby and easy to access.
Stayed in March 2024
Reviewed: March 1, 2024
Stuart
United Kingdomn/a
The location was perfect, a main aim was the winter markets and they were within an easy walking distance as was shopping and restaurants.
Stayed in December 2023
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