Carretera Arena Gorda, Bavaro, 10106 Punta Cana, Dominican Republic
#102 of 126 hotels in Punta Cana
Guests' ChoiceBased on 644 hotel reviews
6.9Cleanliness
7.6
Comfort
7.5
Location
8.3
Facilities
7.3
Staff
7.6
Value for money
7.4
Free WiFi
7.1
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 13, 2024
Margaret
Trinidad and TobagoPlumbing issue
The location, beaches, entertainment, customer services, great dining experience
Stayed in April 2024
Reviewed: April 12, 2024
Sherry
United States of AmericaHaving to make dinner reservations
I like that I could have had breakfast and lunch and dinner without making a reservation! I wish it was easier to make dinner reservations as you had to wait in line and the time slot was short
Stayed in April 2024
Reviewed: March 14, 2024
Daniela
PeruBathroom at the room looks old
Facilites
Stayed in March 2024
Reviewed: March 9, 2024
Juan
United States of AmericaThe water coming from the shower had not pressure and we took really long on the shower The cleaning was regular, you can see that they were not taking it seriously
Close to the beach
Stayed in March 2024
Reviewed: February 26, 2024
Lisa
United States of AmericaThe check in process MUST be streamlined. With just eight people in front of us we waited in line an hour and a half. Getting people tired of waiting is now way to start a vacation. Some sound insulation in the rooms would be nice, we were two floors above the music but it sounded like it was in our room. Normally we would be in bed by 8pm but with the music going until 10 or so, we weren't too happy.
Beach, Bar tenders, location and friendly helpful staff.
Stayed in February 2024
Reviewed: February 16, 2024
Kerra
United States of AmericaThe property was beautiful
That most of the staff weren’t fluent in English
Stayed in February 2024
Reviewed: February 12, 2024
Juliette
United States of AmericaMy 1st room 4411 had bugs in it, & was deteriorating around the counter area. Upon presenting a video to Guest Services (Front Desk), they changed my room. Room 5308 the bathroom door lock was busted, mold growing in the shower & sink area. There were no wash towels at all. Most of the Staff spoke Spanish only. I made the best out of it & still have a good time.
The design of the Resort was beautiful, most of the Staff was friendly however, they did not speak English. The all you can eat buffet was good & my room was furnished with water & drinks daily which was an added plus. I liked the Security around the Hotel which made me feel safe. Enjoyed the excursions too. I would recommend this resort & perhaps I can visit again.
Stayed in February 2024
Reviewed: January 11, 2024
Joshua
United States of AmericaMajority lot staff was very nice. Many people did not speak English which was hard. A couple of the bartenders did not want to make call drinks and were rude.
Food was pretty good the first night. Next two days left much room for improvement. Last night there was very good. So much of the dishes ere very similar and there was a lot of fish and seafood which I am allergic to. Also all restaurants were booked so we were stuck with buffet the entire time.
Stayed in December 2023
Reviewed: January 8, 2024
Cesar
United States of AmericaThere were a lot of issues with the rooms, bathroom leaks, and clogged toilet. Horrible customer service, rude and amazingly lazy personnel, buffet with not enough personnel.
Beach, pools.
Stayed in January 2024
Reviewed: December 27, 2023
Robert
Canadathere were lots of staff not really doing anything. the food became monotonous by the 6th day. The bars were busy and the bar tenders were not really quick to serve customers. The drink orders were 60 percent wrong unless you asked for beer.
Beautiful beach and pools, nice view from room, clean resort well maintained. Lot's of food.
Stayed in December 2023
Reviewed: December 9, 2023
Adrian
Dominican RepublicThe water to drink was so bad😞 and the juice. The water bottle were better.
All
Stayed in December 2023
Reviewed: December 9, 2023
Stephen
United States of AmericaI had a funny odor in my room. That’s pretty much it when the air conditioner ran.
it was a beautiful property as shown in the picture
Stayed in December 2023
Reviewed: December 3, 2023
Vilmarie
Puerto RicoWe needed to change rooms because the one they assigned us at first was terrible. The bed was like a water bed. The bathroom was outdated and dirty.
Nice looking building. The pools were great. The beach not so much.
Stayed in December 2023
Reviewed: November 24, 2023
Emilio
United States of AmericaDidn’t receive that I expect for value. I upgraded to premium.
Extension of the facilities.
Stayed in November 2023
Reviewed: October 31, 2023
Michael
Dominican RepublicReception was slow, WiFi was terrible in room as well as in public areas, food wasn’t up too par as well as variety of food. Air conditioning wasn’t working as it should and making reservations for dinner was near impossible.
Cleaning
Stayed in October 2023
Reviewed: October 11, 2023
Dinorah
Puerto RicoThe room have a problem with the bathroom and the first day don’t have any towels in the room.
The view and activities!
Stayed in October 2023
Reviewed: October 10, 2023
Keith
United States of AmericaThe food wasn’t the best. Reservations wasn’t properly staffed. The room had a stale smell.
The suite was very spacious.
Stayed in October 2023
Reviewed: October 8, 2023
Lafleur
United States of AmericaEverything was in Spanish. Check in was 3 hours. Rooms were not ready by 9pm. Entertainment was ok..... only females also! Club only plays spanish meaning bachata, ect. No employee was friendly, which was odd.
It's just like every resort, but pretty much spanish only! I liked the pool, beach, pool bar, foam party that's was great!
Stayed in September 2023
Reviewed: September 14, 2023
Valeska
Bonaire St. Eustatius and SabaThe rooms
The outdoor and some of the staff
Stayed in September 2023
Reviewed: September 6, 2023
Ana
United States of AmericaChanged room because no working well
Staff y location
Stayed in June 2023
Reviewed: August 13, 2023
Roy
United States of AmericaRooms not cleaned. Customer service was not good. Only people that can pick you up at the hotel are taxis or tour guides called by the hotel. No Ubers or Excursion are allowed in. They also don’t offer a way for you to get to the front gate which is like 1/2 mile away. Definitely not the customer service I was expecting. The Hotel has no A/C working in its restaurants, and the Night Club had A/C but was only felt briefly while guess were entering as door first opened. After 10 min. The club seemed like a sauna. Food at the reserved restaurants with no A/C, was not worth the visit. You get better food at the buffet dinners.
Pool, entertainment staff.
Stayed in August 2023
Reviewed: August 11, 2023
Paula
United States of AmericaThe sliding door to my balcony was VERY hard to open. The tv’s remote didn’t work and I wasn’t given a new one until the night before I checked out. There was a water leak at the back of my toilet.
View of the beach from my room was beautiful. The beach was beautiful. I loved both of the pools.
Stayed in August 2023
Reviewed: August 9, 2023
Alejandro
JamaicaMy room had problems with the ac and the bathroom had leaks.
Staff was excellent
Stayed in August 2023
Reviewed: July 23, 2023
Colburn
United States of AmericaThe food was not very good.
The Pool and Beach are excellent
Stayed in July 2023
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