It was very quiet, pool bar wasn't open. Door to bathroom in the hotel room wouldn't close properly

Pool was very nice Location beautiful and view is amazing

Stayed in September 2022

the swimming pool was closed at the time of visit.

The boat trip from the city side to the island is great. The hotel is nicely located.

Stayed in September 2022

Felt bit isolated from mainland. The place was bit quite, not that many guests. Travel desk services - could be better. Felt slightly over priced. The rooms were not well maintained- when entered the room it was very hot and felt lack of fresh air. Toilet in the room was not functioning properly. The sink was not draining, water was accumulating. hence, had to use the bath to brush and clean face. There were no water bottles provided in the room, despite saying it’s half board.

Good location, beautiful architecture.

Stayed in September 2022

breakfast was ok more fruit would have been nice

quiet location, friendly staff

Stayed in September 2022

- Swimming pool open until 6pm only. Same with the gym. - Not all staff speak English. - Staff didn’t help carry the bags from and to room. - Rooms require renovations and some of the flushes in the toilet were broken.

The location is great, love free boats 24/7 and view of the Nile. Nice breakfast. Not many vegetarian options during dinner.

Stayed in September 2022

it’s located in an island so you need a boat to get to the hotel as there aren’t any bridges. Not really a problem with that but I just didn’t know so I wasn’t prepared for that. Tip is usually expected from the operator.

very nice hotel with a great view. Friendly staff.

Stayed in August 2022

The hotel is on the island and while that was lovely the boot is not as frequent as it could be. There is no problem when you book a trip but it was exceptionally hot when we were there so waiting around in the heat was a struggle @ 40 degrees. The menu was limited with small choices.

The staff were exceptional they were so accommodating and friendly. The waiters , reception and house keeping staff were great. The were attentive but not overpowering in any way. Even the staff in the Bazzar were fun.. The hotel was exceptionally quiet. Hossan was such a help we had book 2 nile cruises with Viator that were bothv ancelled the morning of the trips but he managed to book us a cruise when we had given up hope. Truly helped save our trip.

Stayed in August 2022

Poor wifi

Cleanliness, great view, location as well, nice breakfast, friendly staff

Stayed in August 2022

Only one restaurant but that's because low season

Staff, room, breakfast and the views Everyone made such a effort to make us comfortable I would go back in high season to see it fully open

Stayed in August 2022

The ceramic and some parts of the bathroom are clearly over their best days.

Especially the help of their tourist consultant will be remembered, he is offering the best prices for daytrip destinations like Abu Simbel.

Stayed in August 2022

Old bathroom

The hotel taxi service managed by Moustafa is very efficient. We had a tour from Luxor to Aswan and Abu Simbel and everything was perfect.

Stayed in August 2022

Good place to stay 😉

Stayed in July 2022

large abandoned areas however it looks so good with alot of green areas..

location is amazing.. private island away from the noise of the city.. friendly staff

Stayed in July 2022

no thing

All was good and the stuff was so helpful and smile face all the time

Stayed in July 2022

Empty hotel with a lot of parts getting old (empty villa with swimming pool, badly-maintained tennis courts, etc.)

Good 5 star hotel with a nice buffet restaurant for dinners

Stayed in June 2022

Food was not up to expectations. Booking.com sent a location that wasn't correct(the location received was the hotels location, not the boat Dock, hence we drove around for hours till 3 am ). The telephone number forwarded with the booking was wrong as well. We kept calling it and nobody answered. Eventually we found the docks by chance. WiFi was terrible. This hotel is definitely not a five stars hotel

Location, staff very friendly. Pool was exceptional and kids enjoyed it very much.

Stayed in June 2022

Wifi connection...very poor...must improve since it's a 5 star hotel

People are so nice and friendly staff...over all very helpful..thank you : )

Stayed in May 2022

Be cautious of staff pushing tours/excursions. I found that they were not always providing the best price.

Location was good. Facilities were a little dated. Could use some renovating. Staff were friendly. Wifi could use an upgrade also.

Stayed in May 2022

The tour guide mostafa is not very reliable.

Good hotel, very nice food for Egyptian standards.

Stayed in May 2022

The whole hotel needs renovation, the rooms are soo basic. The food in the restaurant ( normal pizza and pasta) was soo bad! The Ac/ wifi was bad.

the location is really good and the view from the rooms and the felucca always available to move you to the other side. Breakfast was good.

Stayed in May 2022

WiFi & Television Not Good Not Working.

Location is Excellent 🙂 Nice Tree Nile View Garden Natural View is very beautiful ❤️

Stayed in May 2022

extra charges for some facilities (table tennis, pool table)

location on own island ferry service buffet was delicious room was clean and spacious staff were welcoming and helpful

Stayed in April 2022

None

Good food and good location

Stayed in March 2022

While I thought the hotel had been completely refurbished, I found that some of the decor was in need of updating. The staff were all very nice people, HOWEVER the desk staff took an inordinately long time to sort out my group booking and this time took away from our excursion to Philae. Perhaps some more training would beneficial, as computerised bookings should be straightforward.

This is really such a beautiful location on Isis Island, with acres of gardens surrounded by the Nile. The hotel is large and impressive with a spacious open foyer area. The restaurant buffet is very nice, and there is a cafe and other areas to eat. The cafe terrace has stunning views.

Stayed in February 2022

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beautiful space, good food, friendly staff

Stayed in April 2022