Ercilla, 37-38, 48011 Bilbao, Spain
#15 of 62 hotels in Bilbao
Guests' ChoiceBased on 929 hotel reviews
8.6Cleanliness
9.2
Comfort
9.1
Location
9.5
Facilities
8.8
Staff
9.3
Value for money
8.3
Free WiFi
7.6
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 1, 2024
David
United KingdomShower room in need of modernisation
quiet room. good housekeeping. excellent location. friendly staff
Stayed in April 2024
Reviewed: April 22, 2024
Derek
IrelandNothing at all
Would highly recommend this hotel, great location, accommodation/facilities excellent, staff were really helpful and friendly. For the price we paid, you will find it hard to beat this hotel for value and service
Stayed in April 2024
Reviewed: April 8, 2024
Yuriy
UkraineRestaurant in Hotel are poor service! Hotel rooms over priced!
Good location, excellent room
Stayed in April 2024
Reviewed: April 4, 2024
Liz
IrelandWe had booked 4 rooms. 2 of the rooms had poor water pressure and were dated compared to the other two.
location was excellent for shopping. Rooftop bar was amazing for lunch and drinks. Breakfast was great too with every type of food you could think of for breakfast.
Stayed in March 2024
Reviewed: April 3, 2024
Anneke
GermanyOur first night was short and loud, because we had a room at the 9th level were the ventilation/air condition system of the whole building was on top and running the whole night. But staff was friendly and made a change to another room/lower level possible.
Perfect location for a city trip. Kind and supportive staff, cozy beds and silent even though to hotel was fully booked.
Stayed in April 2024
Reviewed: April 1, 2024
Toomas
EstoniaBreakfest
Stayed in March 2024
Reviewed: March 31, 2024
Cath
United KingdomN/A
Walking distance of all attractions, warm and comfy and very helpful staff.
Stayed in March 2024
Reviewed: March 28, 2024
Christian
AustriaNothing...
The room was amazing, enough place.
Stayed in March 2024
Reviewed: March 27, 2024
George
GreeceThe food at La Terraza was not good, pity for such a beautiful rooftop
Excellent central location, one hop from Grand Via and all the shops, restaurants and bars
Stayed in March 2024
Reviewed: March 26, 2024
Corina
GermanySome of the employees do not speak English well, it was at times difficult to get messages across.
Centrally located and very clean.
Stayed in March 2024
Reviewed: March 25, 2024
Cristian
SpainBreakfast not included
Stayed in March 2024
Reviewed: March 19, 2024
Jessica
United KingdomGreat location, beautiful hotel, the receptionist very helpful when I asked for directions and for some advice.
Stayed in March 2024
Reviewed: March 16, 2024
Victoria
AustraliaLovely.
Stayed in March 2024
Reviewed: March 1, 2024
Rafael
United States of Americabreakfast, and the kindness of people
Stayed in February 2024
Reviewed: February 18, 2024
Lukasz
SpainAll perfect. Nothing to complain
Percect location and super kind stuff
Stayed in February 2024
Reviewed: February 12, 2024
James
BelgiumGreat breakfast with personal attention.
Stayed in December 2023
Reviewed: February 10, 2024
Laurent
BelgiumBreakfast was good but a bit expensive, although our 4 year old child was not billed which is fair. Coffee capsules in the room were not replaced during our 3-night stay.
Classy hotel with friendly staff. Our room was big and comfortable, totally suitable for a family - it was actually more of a small suite with three separate rooms and two TVs. Great location at walking distance from most of the city's landmarks.
Stayed in December 2023
Reviewed: February 6, 2024
Alexi
Netherlandsthe rooms could smell better
the location was perfect
Stayed in January 2024
Reviewed: January 28, 2024
Brigitte
AustraliaBuffet breakfast was beyond expectations for price. Roof terrace bar is amazing at night such good vibes.
Stayed in January 2024
Reviewed: January 21, 2024
Jose
Puerto RicoAlthough is a dog friendly Hotel, dogs are not allowed at public spaces such as the lounge nor bar
First Class Accommodations. Nice Lobby and and Roof top Bar with one of the best views of Bilbso. Does not need to go outside. The Breakfast area.. wonderful as well as the Staff. They are very accommodating, they even give you a doggy bag so you can prepare your lunch box. The Hotel has parking lot
Stayed in January 2024
Reviewed: January 17, 2024
Miguel
NetherlandsThere was nothing we didn't like
The size of the room, the cleanliness, the location, the helpful staff. We were given everything necessary for the baby: a cot, a bath, soap, kid's toothbrush. It was super clean and had everything we needed.
Stayed in October 2023
Reviewed: January 11, 2024
Rosie
United KingdomNothing!
The hotel itself is beautiful, the staff are amazing and the breakfast buffet is a real highlight
Stayed in December 2023
Reviewed: January 4, 2024
Orla
Irelandsmall lifts
The location was fantastic, very central and we were able to walk everywhere, the room was spacious as was the bathroom, lovely toiletries and a GHD hairdryer and big fluffy towels. Roof top bar had great views across the city but was a bit pricey compared to the bars outside the hotel, would recommend for a city break and Bilbao was just a fabulous city.
Stayed in October 2023
Reviewed: January 2, 2024
David
United KingdomFire alarm in the middle of night!
Friendly staff, modern and clean with an excellent location
Stayed in January 2024
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