Location, interior, breakfast, staff

Stayed in October 2023

Seemed like reception and room service didn't really have a good handover. We had to call twice for an iron. Also, we ordered pizza and didn't get notified when it was delivered (even though we had given the reception a heads-up)

Stylish hotel with a good location

Stayed in October 2023

Didn't have breakfast there as it was a little pricey - much better tea and toast in a café nearby

Very pleasant stay,near the Guggenheim and within walking distance of the old part.The room and bathroom were nice and big too! Would go again and next time,with my swimming suit to use the pool!!

Stayed in November 2023

Food options poor. Food quality poor.

Friendly staff

Stayed in November 2023

Nothing

Amazig hotel with great architecture and design, great location near Guggenheim Museum ( 5 minute walk) and a great park. Delicious and lot of variety at the breakfast!

Stayed in November 2023

Beautiful room with a view, luxurious lobby, central location

Stayed in November 2023

THE STAFF IN THE BREAKFAST AREA DIDN'T SPEAK ENGLISH (WITH FEW EXCEPTIONS) AND WE HAD A COMMUNICATION ISSUE FOR ANY REQUEST OUT OF THE SELF-SERVICE BUFFET. F.I. ORDERING EGGS WAS DIFFICULT AND TIME CONSUMING. THE ROOM WAS VERY COMFORTABLE BUT THE AGEING OF THE BUILDING WAS EVIDENT.

WE'VE BOOKED A PREMIUM ROOM, RIVER/STREET VIEW, VERY COMFORTABLE, INCL. A LARGE BATHROOM. THE VIEW WAS SUPERB. BED SIZE AND QUALITY EXCELLENT. BREAKFAST BUFFET GREAT BOTH IN TERMS OF QUALITY AND VARIETY! VERY FRIENDLY STAFF IN THE FRONT DESK! LOCATION WAS ALSO GREAT, FEW MINUTES WALKING DISTANCE FROM A TRAM STATION AND ONE TRAM STATION AWAY FROM THE GUGGENHEIM MUSEUM.

Stayed in November 2023

Nothing

1980s style and very nice interior arhitecture are distincitive. Breakfast is one of the best I have ever had in an affordable 5*. The heated outdoor pool is nice to get some morning energy or relax after working hours.

Stayed in November 2023

This is my second time to stay here. It’s a lovely, quiet hotel, with great beds, spacious rooms, delicious breakfast and a decent pool and sauna. The staff are always efficient and professional.

Stayed in November 2023

Our 2nd floor rooms overlooked a park which was hosting a rock concert on the first evening. We requested a room change, as we had not ordered a rock concert blasting at us. The staff were hostile and said they had only twin rooms, or we could pay for an upgrade. I immediately reacted against this, and eventually one of us was offered another room which we accepted - but this also overlooked the rock concert. Also, my friend was given the key to a room on arrival which actually contained other guests - very embarrassing. The receptionist had made a very unfortunate error.

Stayed in October 2023

The hotel will need a bit of an upgrade soon

Great location …staff always said yes so helpful … great quiet room

Stayed in October 2023

Excellent location, comfortable hotel and great pool views

Stayed in November 2023

The lighting in the room was horrible. To dark to put makeup on in one of the bathrooms in our suite and too dark to sit at the table to read. One reading lamp by the bed, and one tall lamp in the living room. I would not stay here again until I knew I had access to more light. The lamps on the walls and in ceiling were too dim.

Liked the breakfast but would have liked more veggies. Food and service were excellent. Room was large with great views and location was perfect.

Stayed in October 2023

Asked reception to book your restaurant to be told no need to book. Arrived at 7pm to be told it’s full and no table

Stayed in September 2023

Windows a bit drafty. Some of the interior in need of TLC for a 5 star hotel.

Very comfortable hotel in a great location. A very calm interior and good facilities. We arrived early so we were offered a room which met more our needs and that we use straight away. Breakfast offering very good.

Stayed in October 2023

Some reception staff were reluctant to be helpful

Style, luxury, quality

Stayed in October 2023

Stairs at the entrance not friendly for big suitcases

Everything

Stayed in September 2023

No issues.

Room was large with a nice view. Good location near transport and attractions. Pool was heated.

Stayed in September 2023

It need to be updated

Great hotel and location

Stayed in October 2023

my room`s furniture was old

Very nice lobby. Good and friendly staff. Very good location: close to the center and in a quite place, near the park. Pool was small, but great. Very quick elevators.

Stayed in October 2023

Pillows were too soft

Clean, luxurious, large room, good location

Stayed in October 2023

I liked it all

I loved everything about it. It was clean breakfast was great the two young men who ran it were very sweet n helpful

Stayed in October 2023

Great hotel, clean, 5 stars, very nice breakfast

Stayed in October 2023

Would appreciate complimentary coffee in the lobby

Location

Stayed in September 2023