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Reviews of Palacio de Santa Inés This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Cuesta de Santa Inés, 9, Albaicin, 18010 Granada, Spain

#41 of 131 hotels in Granada

Guests' Choice

Review Score

Based on 855 hotel reviews

8.7

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.9

  • Location

    9.6

  • Facilities

    8.5

  • Staff

    9.6

  • Value for money

    8.7

  • Free WiFi

    8.8

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 12, 2024

    10
    It was comfortable, clean and staff very accommofating.
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    Everything!

    Stayed in May 2024

  • Reviewed: May 11, 2024

    9.0
    Great location good value and excellent staff and management
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights

    Our room did not have a window that could be opened

    Excellent staff. Anna in particular was ver helpful on the front desk.

    Stayed in May 2024

  • Reviewed: May 10, 2024

    10
    4 night break to visit the Alhambra palace, the hotel was in a great location.
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Couldn’t fault it. Perhaps would have been nice to have a balcony or court yard to sit in the sun.

    Attractive , comfortable , clean , location good, staff very friendly, breakfast buffet very good.

    Stayed in May 2024

  • Reviewed: May 9, 2024

    10
    Wonderful Hotel
    • Leisure trip
    • Solo traveler
    • Family Room (2 Adults + 2 Children)
    • Stayed 2 nights
    • Submitted from a mobile device

    The hotel was wonderful and the staff was amazing. We really enjoyed the location and breakfast was excellent

    Stayed in April 2024

  • Reviewed: May 7, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    There is no elevator but the staff helped us with the luggage.

    The staff was very friendly and helpful in everything including carrying our luggage to the taxi stand. Breakfast was excellent and theef location is exceptional.

    Stayed in May 2024

  • Reviewed: May 3, 2024

    8.0
    A Lovely Historic Property
    • Leisure trip
    • Couple
    • Double or Twin Room with Alhambra Views
    • Stayed 2 nights

    Although it was not an issue for us, mobility-impaired visitors should be aware that entrance to the hotel requires climbing several cobblestone steps up from the street and access to most rooms is via stairs. Arrive by taxi since Uber is not allowed in this historic zone.

    A lovely local and historic feel to the property, Very centrally located near Plaza Nueva, Paseo de los Tristes, the Albayzin neighborhood and more. We had a room with a small sitting room and an amazing view of Alhambra. Very friendly and helpful staff. Buffet breakfast had a variety of hot and cold food with a local flavor.

    Stayed in April 2024

  • Reviewed: May 2, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Double or Twin Room with Alhambra Views
    • Stayed 3 nights

    The room was quite small and when it rained one day there was nowhere to be other than sit on the bed. The bathroom was adequate but somewhat cramped and the shower could have been better.

    The hotel is ideally located to visit the Alhambra, the Albaicin and the cathedral. We had a wonderful view of the Alhambra. Staff were friendly, welcoming and informative and helped arrange a taxi on departure.

    Stayed in April 2024

  • Reviewed: April 26, 2024

    10
    Very enjoyable break
    • Leisure trip
    • Couple
    • Family Room (2 Adults + 2 Children)
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    Everything

    Stayed in April 2024

  • Reviewed: April 23, 2024

    8.0
    Historic hotel convenient location with friendly staff.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    It was a little noisier than we expected.

    The staff was extremely helpful and always available.

    Stayed in April 2024

  • Reviewed: April 21, 2024

    10
    The place is special, great atmosphere and a spectacular view from room 11 - LOTS of stairs to climb
    • Leisure trip
    • Couple
    • Double or Twin Room with Alhambra Views
    • Stayed 2 nights

    The breakfast however was disappointing when comparing to the two hotels we'd stayed in prior to our days in Granada. Limited selection and not particularly well presented. Food was just "ok".

    loved the view from our room, the staff friendliness, and the location.

    Stayed in April 2024

  • Reviewed: April 21, 2024

    10
    Perfect . Would stay again
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    I loved everything

    Loved the location. Room was very comfortable. Hotel was lovely and the breakfast was delicious

    Stayed in February 2024

  • Reviewed: April 15, 2024

    9.0
    Excellent location, lots of character and friendly staff
    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 2 Children)
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing

    Loved the character of the hotel, the inside is really pretty. The location was excellent for visiting the Alhambra and Albaicín area. The staff were really friendly and helpful. Breakfast was excellent. We had a family room with a spiral staircase which was perfect for our boys (age 11 &13) as they had their own space.

    Stayed in April 2024

  • Reviewed: April 14, 2024

    8.0
    Good
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Bathroom was a bit shabby

    Good location

    Stayed in April 2024

  • Reviewed: April 12, 2024

    10
    Great staff at heritage hotel with once in a lifetime view of the Alhambra.
    • Leisure trip
    • Couple
    • Double or Twin Room with Alhambra Views
    • Stayed 1 night
    • Submitted from a mobile device

    Old historical hotel, and we were fortunate to select the fabulous room at the top of the hotel with a little side room and views from bedroom and sitting room of the Alhambra. Room was a little tight but unique once inna lifetime perch more than nadr up for it. Right in the heart of the UNESCO world Heritage site.. really great accommodating, friendly staff. Thank you.

    Stayed in April 2024

  • Reviewed: April 7, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 2 nights
    • Submitted from a mobile device

    NA

    The hotel is itself a historical building. It is located in albaisin and in walking distance to mirador san nicolas. It is close to taxi station, from which we took a taxi to Alhambra in reasonable price. We booked a room for three adults. The room is a loft and the second floor has another bed. It is of consideration that the steps are relatively narrow. The bathroom is large with a window to the inner block of the building. Warm water is garantteed. Though the bath tub is relatively small that when I walk out I need to pay extra attention and it might be better to have a handle next to it for safety.

    Stayed in March 2024

  • Reviewed: April 6, 2024

    9.0
    Fantastic location and Alhambra views
    • Leisure trip
    • Couple
    • Double or Twin Room with Alhambra Views
    • Stayed 2 nights
    • Submitted from a mobile device

    See through thin glass bathroom door offer no privacy at all.

    Beautiful hotel with great views of Alhambra. Best location.

    Stayed in March 2024

  • Reviewed: April 6, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double or Twin Room with Alhambra Views
    • Stayed 3 nights
    • Submitted from a mobile device

    The location was great, close to all the sights but very calm and peaceful at the same time. Very friendly, helpful and efficient staff.

    Stayed in April 2024

  • Reviewed: April 4, 2024

    8.0
    The Alhambra was the main attraction and it lived up to expectations.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights

    Unfortunately, the heavy rains meant the drains smelled really bad, even penetrating to our bedroom. We were on the top (3rd) floor and I don't know if this had anything to do with it. It was unfortunate and there is little that can be done about it. At one point we were forced to get out of the room and brave the elements just to get some fresh air.

    I chose the property for its central location and was pleased with the convenience of getting back to the hotel during the day when we needed it. It was a lovely surprise to walk through the main front door into an enclosed courtyard and further on to a much bigger space. We didn't take breakfast but easily found places that served coffee and light food throughout the day. The nearest and best was on the road to the Alhambra.

    Stayed in April 2024

  • Reviewed: April 2, 2024

    9.0
    Great location and very comfortable.
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Nearly everything

    Wonderful historic building full of character.

    Stayed in April 2024

  • Reviewed: March 26, 2024

    8.0
    Lovely hotel. Great location. Friendly staff.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Our room was located in a part of the hotel that was next to a nightclub. This caused some disturbance but only for one night of our stay. It was closed on the Sunday night.

    Breakfast was nice. Good selection. Coffee lovely! A little bit hot in the dining room due to the grill.

    Stayed in March 2024

  • Reviewed: March 24, 2024

    9.0
    A very good 3-star stay in the heart of the old town
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    The location is superb - right in the heart of the old town, with a view on to Alhambra :-))) The room was adequate if a little small (we had to fidget a bit with our large suitcase). The staff kind and friendly - thanks a lot.

    Stayed in March 2024

  • Reviewed: March 18, 2024

    10
    Centrally located, traditional hotel
    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 2 Children)
    • Stayed 4 nights

    Hotel was centrally located, though as vehicular access is restricted in the roads around the hotel, the taxi adds a supplement to take you to the hotel. Although needed when you have suitcases etc, this can be avoided during the stay by being dropped off at the end of the road, it was a couple of minutes walk from the barrier to the hotel. We had a duplex family room (double bed on lower floor, single beds on the upper floor, which the children loved!) Large bathroom and reasonably spacious room, classic wooden furniture. Breakfast was plentiful, something for all tastes. We went skiing on a couple of days and were able to access the dining room a little early, which was so helpful! A really lovely, traditional hotel, well positioned but quiet. We all enjoyed staying and agreed that we would stay again, next time we're in Granada.

    Stayed in February 2024

  • Reviewed: March 17, 2024

    9.0
    Would stay there again. Perfect location.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 4 nights

    Rooms a bit dated but fine. Wi fi a bit slow(but we were on holiday!!)

    Great location in a historic building. Very pleasant staff. Rooms a bit dated but fine. Should have asked for a Alhambra view room (our fault) so they moved us. Liked the breakfast. In old part of town, very atmospheric.

    Stayed in March 2024

  • Reviewed: March 16, 2024

    10
    Highly recommended
    • Leisure trip
    • Group
    • Standard Single Room
    • Stayed 3 nights
    • Submitted from a mobile device

    We were upgraded to a junior suite which was fabulous, including 2 bathrooms and a lovely sitting area Comfortable Friendly helpful staff Perfect location Excellent breakfast

    Stayed in March 2024

Showing 1 - 25

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